Vantage Circle

JUNE 23, 2022

As an eCommerce business, you are used to looking at the world through the prism of eCommerce metrics like AOV (average order value) and CPMs (cost per thousand impressions). It is possible to set KPIs for a graphic designer based on open rates, conversion rates, and engagement metrics like (time spent, bounce rate, etc.).

eCommerce 98

eCommerce Manager Deliverables SaaS 98

Brian Balfour

JANUARY 4, 2017

I recently wrote about the most common mistakes with CAC (customer acquisition cost) that can derail growth efforts before you even get started because CAC is a metric that's foundational to growth strategy. For internal operations and decision-making however, average CAC is almost always useless.

eCommerce 71

eCommerce SaaS Sales Sales 71

AIHR

JUNE 30, 2023

In contrast, recruitment tends to be the short-term, operational task of filling vacancies. A key metric to track during this phase is the offer acceptance rate , which is the percentage of accepted offers divided by the total number of offers made. Time to hire Time to hire is slightly different from time to fill.

Recruitment 26

Recruitment Onboarding Metrics Software 26

Liquid Planner Collaboration

FEBRUARY 15, 2023

From workflow creation to briefing to internal scheduling, provide your team with software that can help them streamline all project operations. In the briefs, you’ll also find a dedicated project team assigned to each project, complete with specific role descriptions , performance metrics , and clear goals.

Project Management 98

Project Management Deliverables Workflows eCommerce 98

Andrew Chen

JANUARY 9, 2020

Fascinating discussion about what it’s like for a serial entrepreneur to raise money, operate a startup, lessons learned, etc. I did a Q&A on Quora about investing, growth channels, metrics, and life as a startup CEO — it was fun, and some of the answers ended up getting a million views! Started as a tweetstorm.

Marketing 110

Marketing Retention B2B Scaling 110

Chief Executive

NOVEMBER 21, 2022

A few years ago, I was invited to attend the year-end operating review of a major company. This incident came to mind a few months later, when I was invited to meet at MIT with the top operations executives of one of the largest beverage companies. This was the underlying cause of the huge problems in the brewery’s operations.

Sales 52

Sales Sales Revenue Operations 52

AIHR

MARCH 2, 2022

For example, imagine you work for a Software as a Service (SaaS) company. Your strategy needs to consider the virtual environment your organization is operating in. From there, you can create KPIs and goals and set up metrics for each part. Knowledge transfer – Sharing the learnings with the business.

Retention 98

Retention Implementation SaaS Sales 98

Vantage Circle

FEBRUARY 1, 2021

Understanding this can help you figure out the low performing regions of your business operations. The efficiency KPI helps you understand your workforce's efficiency levels when it comes to different business operations. Focus on key metrics. Expenses versus Budget. Efficiency. People KPI. Employee Turnover.

KPI 52

KPI Sales Sales Metrics 52

Peter Winick

AUGUST 28, 2023

Whether you are responsible for starting a thought leadership function at a startup, or at a large company, you need to have the right talent, the right org support, and the right metrics to define success. It was a startup, a category created which was focusing primarily into skill assessments, a company by name, metric track.

Engineering 130

Engineering Sales Sales Marketing 130

Chief Executive

DECEMBER 2, 2022

Not that we’re crossing that line of operational engagement vs. strategic governance, but there are so many issues that span different functional areas, having that governance interlock and those relationships beyond just the CEO, that is something that more and more boards are doing. It is the breadth of the management team.

Digital Transformation 52

Digital Transformation Education SaaS Retention 52

Andrew Chen

MAY 14, 2018

First zero in on a strategy for achieving your desired outcome , and then pick high quality metrics to validate your tests. With B2B, bottoms-up SaaS companies, even Intercom, there is a lot of viral spread because so many people are busy collaborating with each other. Full Interview with Adam Risman (Intercom).

SaaS 71

SaaS Retention B2B eCommerce 71

Andrew Chen

SEPTEMBER 14, 2023

We target startups at the very earliest stages of development, often teams without products or metrics. There aren’t games-specific GPs at every major fund (whereas there are for SaaS!). If this sounds interesting to you, please join the program! Apply to SPEEDRUN 2024.

Education 72

Education SaaS Metrics Engineering 72

Harvard Business Review

SEPTEMBER 23, 2016

While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation.

Metrics 14

Metrics SaaS Sales Sales 14

Walk Me

DECEMBER 11, 2023

This CIO challenge became more pronounced during the COVID era, as businesses rapidly acquired numerous cloud-based applications for digital operations. While these SaaS acquisitions kept organizations operational, they compromised data sharing and system interaction.

Digital Transformation 52

Digital Transformation Revenue Organizational Change SaaS 52

Andrew Chen

NOVEMBER 1, 2021

SaaS products often grow inside of companies — landing and expanding — which also jumping between companies as employees share products with partner firms and consultants. If they’re paired with advisors and operators who are experts on the playbook, that can work well. This is when a market hits its Tipping Point.

Scaling 82

Scaling Marketing Recruitment B2B 82

Andrew Chen

JANUARY 9, 2020

Fascinating discussion about what it’s like for a serial entrepreneur to raise money, operate a startup, lessons learned, etc. I did a Q&A on Quora about investing, growth channels, metrics, and life as a startup CEO — it was fun, and some of the answers ended up getting a million views! Started as a tweetstorm.

Marketing 52

Marketing Retention B2B Scaling 52

LSA Global

APRIL 16, 2021

Create New and Better Offerings Whether it is moving from Hardware to SaaS, creating the next iteration, pushing into an adjacent category, or just building a better mousetrap, many companies need something “better, faster, or cheaper” to create revenue growth.

Revenue 36

Revenue Sales Sales B2B 36

Harvard Business Review

FEBRUARY 1, 2016

Companies that have adopted a subscription-as-service model (SaaS) are a great example. In the early years of a SaaS venture, stars typically generate the bulk of revenues, and they are often revered and feared internally for the relationships and power they wield. A recent survey of 159 SaaS firms with at least $2.5

SaaS 15

SaaS Sales Sales B2B 15

Harvard Business Review

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Don’t obsess over metrics like inquiry volume or time to close tickets. At this stage, customer support isn’t your primary focus. What to do.

Scaling 15

Scaling SaaS Engineering Metrics 15

Harvard Business Review

SEPTEMBER 27, 2011

When the staff conversation turns to operating margins, cash flow, inventory, or revenue, does the CHRO tune out? You should be able to expect your CHRO to offer solutions for improving any of your business metrics through employee alignment and engagement. Your head of HR is hesitant to be accountable for meaningful metrics.

Cash Flow 15

Cash Flow Human Resources Metrics SaaS 15

Harvard Business Review

MARCH 6, 2015

A study published by the National Venture Capital Association reveals that 40% of publicly traded venture-backed companies operating in high-tech manufacturing were founded by immigrants. They know their metrics. Even Steve Jobs was the son of a Syrian immigrant. They favor the web.

Revenue 15

Revenue SaaS Software Marketing 15

Harvard Business Review

FEBRUARY 19, 2016

They work cross-functionally with engineering, design, analytics, product management, operations, and marketing to design and execute growth initiatives. While many growth teams have special requirements that compel them to build their own custom data infrastructure, many choose to work with commercially available SaaS products.

Manager 15

Manager A/B Testing Engineering SaaS 15

Harvard Business Review

JULY 30, 2013

The typical quota for a sales rep varies by type of business model (SaaS vs. perpetual), product gross margin (e.g., For example if you have a 90% gross margin SaaS software product and assign a $1.1M To that point, a well-run telesales operation will be super metrics-driven. in quota for a rep (i.e., $1m

Marketing 8

Marketing Sales Sales SaaS 8

Chief Executive

MARCH 3, 2023

Yesterday’s core inventory metrics — inventory turnover (cost of goods ÷ average inventory) and inventory GMROI (gross margin ÷ inventory cost) — fail to provide the essential information that managers need to avoid the twin problems of missing critical potential profits while having to write off large tranches of costly inventory.

Metrics 98

Metrics Cash Flow ROI Revenue 98

AIHR

AUGUST 22, 2024

This rapid growth is due to the rise of mobile and cloud deployments, as well as increased automation in HR procedures and expanded adoption of cloud technologies such as Software as a Service (SaaS). Cost reduction A strategic approach to HR technology helps optimize spending by avoiding unnecessary duplication of tools.

Compliance 52

Compliance Implementation User Experience Performance Management 52

Andrew Chen

NOVEMBER 1, 2018

One of the reasons I’ve been excited about being a professional investor is the ability to apply my skills as an operator. Dozens of angel investments and advisory roles in SaaS, marketplaces, etc. Thinking about new user experience, engagement metrics, and other important concepts. 100+ hours of interviewing and prep.

Metrics 111

Metrics Scaling Marketing Accounts 111

Harvard Business Review

AUGUST 10, 2018

Those analyses rely on publicly available data sources, but software providers have accumulated growing amounts of private data on almost every aspect of their customers’ technology, operations, people, and strategies. SAP, for example, has data on a variety of transactional domains, from customer orders to vacation balances.

Benchmarking 8

Benchmarking Software B2B Accounts Payable 8

Harvard Business Review

DECEMBER 13, 2017

Defining and tracking success metrics. PMs have to have a deep understanding of how the organization operates and must build social capital to influence the success of their product – from obtaining budget and staffing to securing a top engineer to work on their product. The art of resource allocation (it is not a science!).

Manager 8

Manager Engineering User Experience Revenue 8

Andrew Chen

SEPTEMBER 4, 2018

And we cover everything from the basics of growth and defining key metrics to know, to the nuances of paid vs organic marketing and the role of network effects and more. Sometimes aren’t these metrics ways to figure that out or is this all when you have product-market fit… like is there a pre- and a post- difference between these?

Marketing 75

Marketing Metrics Retention eCommerce 75

Walk Me

AUGUST 18, 2022

Healthcare organizations have three budgeting processes: Operational budgeting, capital budgeting, and rolling forecasting. The healthcare manager can separate expenses into several categories, the first of which is operational budgeting. Operational Expenses. Capital Expenses. Policy changes such as Obamacare.

Manager 52

Manager Hospitality Insurance Operations 52

AIHR

JANUARY 9, 2025

These solutions bridge the gap between operational tasks and HR functionalities, creating a more unified work environment. Engagement metrics: Real-time dashboards can measure engagement levels based on responses to feedback tools, offering HR and leadership actionable insights. compound annual growth rate (CAGR) between 2024 and 2031.

SaaS 105

SaaS Compliance Onboarding Recruitment 105

Chief Executive

JANUARY 31, 2023

Customer-engagement software provider RESTRAIN TEMPTATION AMID GROWTH George Deglin, CEO, OneSignal • San Mateo, California Even when the economy was extremely strong, we kept our eye on expenses and on how we ran our business operations. So we were aggressive in growth areas, but in a way that always kept an eye on business metrics.

Cash Flow 97

Cash Flow Software Travel ROI 97