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Shared Inbox 101 + The 7 Best Shared Inbox Tools

Help Scout Leadership

The different types of shared email tools There are several different types of tools that allow multiple members of a team to access and manage email sent to a single email address, such as support@. Most shared inbox tools are used to manage a group email address (support@, etc.). Distribution Lists. Shared Mailboxes.

Workflows 264
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Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid

Help Scout Leadership

Pitfall #1: Failing to take into account a solid management layer. A common mistake is to build a budget that accounts for the number of agents you need but doesn’t take into account management costs: Agents need someone to go to when they have a question about how to answer a ticket. Someone needs to manage scheduling and time off.

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HR Digital Transformation: An HR Leader’s Guide

AIHR

Employee self-service: Digital HR can create all sorts of employee self-service, like helping employees manage their own leave requests and benefit plans, updating their contact details, and downloading their tax forms. An HRIS (Human Resources Information System), for example, will likely lead to better data management than a manual ‘system.’

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HR’s Guide to Digital Change Management

AIHR

However, they must manage the digital changes skillfully. Let’s have a look at digital change management and how HR can drive it. Contents What is digital change management? What are the stages of digital change management? Challenges of digital change management HR’s role in driving digital change management.

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What is Performance Management?

15Five

Poor, outdated performance management—like giving feedback only in one annual review—means treating your employees like the second group of kindergarteners. Great performance management is about building a culture where everyone is always striving to become their best professional selves. What is performance management?

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HR Case Management: Benefits and Best Practices

AIHR

A key function of any HR department is managing the cases that are submitted to the department. As HR has evolved over the years, case management has become critical to providing a positive employee experience. A dedicated HR case management software is an indispensable part of reliable HR case management.

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HR at the Employee Performance Frontier: Building a Dynamic Performance Management Practice

15Five

Performance management isn’t an annual endeavor, it’s a continuous need. Recently, at Thrive by 15Five, I had the pleasure of engaging in a fireside chat on performance management with Ben Douglas , the SVP of Human Resources at Advantage Forbes Books. Stay tuned for some game-changing insights! Ben and I discussed how to change that.