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Technical people hope the pilot effort will seamlessly interoperate with existing tech infrastructures and processes, while business folks look for efficiencies, better customer experience, and KPI alignment. Explicitly align any insights gained to KPI improvements. Did the pilot enhance that KPI? Know what’s next.
The information captured in the template helps define the scope and scale of change impacts, ensuring a structured and informed approach to change management. Sharing this with both leadership and affected teams keeps everyone aligned and reduces confusion during rollout. Audience Key messages Training required?
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