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Technical people hope the pilot effort will seamlessly interoperate with existing tech infrastructures and processes, while business folks look for efficiencies, better customer experience, and KPI alignment. Explicitly align any insights gained to KPI improvements. Did the pilot enhance that KPI? Know what’s next.
Sharing this with both leadership and affected teams keeps everyone aligned and reduces confusion during rollout. Tip 2: Develop a clear change roadmap Create a visual timeline or roadmap that outlines key milestones, expected outcomes, and responsibilities. Audience Key messages Training required?
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