Harvard Business Review

NOVEMBER 16, 2016

Shortly after forty-six-year-old Karen Hull had elective disc surgery at one of our hospitals, she used a new Geisinger app to request a refund for $150 of her $2250 financial responsibility. Improving Outcomes. Since its broad rollout, we’ve seen a 23% increase in communications between patients and patient experience advocates.

Hospitality 12

Hospitality Administration Rollout Media 12

Harvard Business Review

OCTOBER 8, 2018

”) This allows leaders to focus on their team members’ well-being and to measure the impact of new processes, technologies, and care models on the well-being of physicians, nurses, and staff. Disclosure: First launched as Patient Lavender at North Hawaii Community Hospital by Earl Bakken, Code Lavender has evolved and expanded.

Hospitality 8

Hospitality Metrics Implementation Rollout 8

AIHR

NOVEMBER 24, 2023

Marriott, the founder of hospitality giant Marriott International, has said, “Take care of associates, and they’ll take care of your customers.” Add self-service functions, automate processes, improve asynchronous communication, etc.) Better customer experience J.W. What digital tools are needed?

Digital Transformation 105

Digital Transformation Workflows User Experience Implementation 105