15Five

FEBRUARY 22, 2023

Addressing the structural, operational, and cultural issues that create disengagement in your organization is the first step to laying the foundation for a new and better employee experience. One study found that by implementing engagement strategies, a hospital surgical unit was able to reduce absenteeism among nurses by 27.5%.

Employee Engagement 75

Employee Engagement Staffing Human Resources Hospitality 75

AIHR

JUNE 7, 2024

Several organizations have adopted the HRBP operating model to solidify HR as a strategic partner to the business and increase its value and impact. Organizations with efficient HR Business Partners reported enhanced employee performance, revenue, and profits by 22%, 7%, and 9%, respectively.

Implementation 75

Implementation Operations Administration Accounts 75

Vantage Circle

MARCH 26, 2020

70% of Forbes Global 2000 companies will use gamification to boost engagement, retention and revenues. Some of these employee perks include things like exclusive corporate deals from various brands, cashback offers, subsidized insurance plans, tie-ups with hospitals, gift cards, subscription plans and more.

Employee Engagement 105

Employee Engagement Deliverables Hospitality Manager 105

AIHR

FEBRUARY 3, 2023

It can be a lower-than-expected quarter for the sales team, changing technology threatening to impact the continuity of train operators, or constantly low customer satisfaction scores forcing the product team to be more agile and customer-focused. For example, a receptionist has many duties, including a hospitality duty.

Job Analysis 98

Job Analysis Sales Sales Hospitality 98

Vantage Circle

JANUARY 31, 2023

They are the action statements that guide all your internal activities and operations. According to Tony Hsieh, the CEO of Zappos , their philosophy is that “We’re willing to make short-term sacrifices (including lost revenue or profits) if we believe that the long-term benefits are worth it.

Diversity 104

Diversity Inclusion Accounts Operations 104

AIHR

JULY 31, 2023

A record number of employees voluntarily quit their jobs during the pandemic, particularly in the hospitality, retail, and healthcare sectors. A strong hiring and onboarding process will quickly get your new hires operational and create a great first impression of your company.

Recruitment 98

Recruitment Onboarding Diversity Human Resources 98

Harvard Business Review

DECEMBER 10, 2015

In today’s health care landscape, consultants often advise independent hospitals to merge with a larger health system. Our institution — Silver Cross Hospital in New Lenox, Illinois — is taking a different approach: pursuing partnerships. Many of them want to share responsibility in how the hospital is managed.

Hospitality 12

Hospitality Staffing Metrics Operations 12

Harvard Business Review

JUNE 10, 2025

. "> Post Post Share Annotate Save Print By Ellen Jackowski and Mark Perryman In an era when organizations are discovering that circular economy models can reduce costs and create new revenue streams, forward-thinking businesses are capitalizing on the shift from wasteful linear systems to more profitable circular alternatives.

User Experience 19

User Experience Metrics Accounts Implementation 19

Harvard Business Review

DECEMBER 19, 2014

As two of his business units were completing their merger, Peter Noll, chief of the Diagnostics division at the Frankfurt-based Scherr Pharmaceuticals, felt it was time to address a nagging issue: The combined entity had no overarching revenue model. “Our revenue model?” “How does it make any sense?” Lots of it.”

Revenue 14

Revenue Hospitality Marketing Sales 14

Harvard Business Review

JUNE 12, 2012

With $44 billion in revenues, KP runs hospitals, clinics and health plans, serving more than 9 million members in nine states (and Washington, DC). Hospitals — and all businesses for that matter — need to prepare for these extremes. KP is not a minor player in a health care industry that accounts for 16% of U.S.

Operations 15

Operations Hospitality Energy Revenue 15

Harvard Business Review

NOVEMBER 18, 2013

Historically, larger scale has offered hospital systems a number of advantages, including increased referral volumes, better access to capital, stronger pricing power, and classic cost economies. For instance, larger scale has enabled many hospital systems to lower their per-patient operating costs significantly.

Hospitality 9

Hospitality Scaling Revenue Fixed Costs 9

Harvard Business Review

OCTOBER 19, 2017

Airlines are arguably more operationally complex, asset-intensive, and regulated than hospitals, yet the best performers are doing a better job by far than most hospitals at keeping costs low and make a decent profit while delivering what their customers expect. These examples are relevant to health care for two reasons.

Hospitality 8

Hospitality Transportation Assets Operations 8

Harvard Business Review

NOVEMBER 15, 2018

hospitals and health systems experienced an average 39% reduction in their operating margins from 2015 to 2017. This was because their expenses grew faster than their revenues, despite cost-cutting initiatives. Here are some examples of what will be required to change the operating culture: Contract rationalization.

Hospitality 14

Hospitality Manager Nonprofit Staffing 14

Harvard Business Review

OCTOBER 5, 2017

Since the beginning of 2016, the financial performance of hospitals and health systems in the United States has significantly worsened. The root cause is twofold: a mismatch between organizations’ strategies and actual market demand, and a lack of operational discipline.

Hospitality 8

Hospitality Insurance Cash Flow Operations 8

Chief Executive

MAY 24, 2022

Headquartered in Oxford, Mississippi, NICHOLAS AIR blends elements of Southern hospitality with pure business acumen to create a program designed for what Correnti calls “the most refined set of private flyers.” How actively engaged are you in the day-to-day operations of NICHOLAS AIR? . This was no accident.

Media 40

Media Real Estate Hospitality Travel 40

Harvard Business Review

APRIL 29, 2015

MedStar operated nine hospitals, but realized that its long-held objective of increasing revenue and profits at those venues was unsustainable, given the outcries over runaway medical costs. Instead, it mapped out a future in which more and more care was delivered outside its hospitals at a fraction of the cost.

Hospitality 14

Hospitality Insurance Revenue User Experience 14

Harvard Business Review

DECEMBER 4, 2015

I head one of these institutions: Dallas-based Parkland Health and Hospital Systems. Parkland has operated like an ACO since establishing its community-based primary care clinic in 1989 — out of necessity. We still operate that way today. Those are all assets in an era of health care reform. A mission-driven payer mix.

Hospitality 14

Hospitality Insurance Operations Assets 14

Harvard Business Review

NOVEMBER 10, 2017

hospitals promises to worsen in the years ahead. hospitals from treating Medicare patients escalated sharply in 2012, when Congress included Medicare in its budget sequester, and they have remained high since. Intense pressure from the $719 billion Medicare program on the finances of U.S. The losses of U.S. a year in the decade after.

Hospitality 8

Hospitality Insurance Operations Human Resources 8

Harvard Business Review

NOVEMBER 5, 2018

Administrative and operational inefficiencies account for nearly one third of the U.S. Labor is the industry’s single largest operating expense, with six out of every 10 people who work in health care never interacting with patients. In most cases, these are experiments launched by individual hospitals or insurers.

Hospitality 14

Hospitality Administration Insurance Workflows 14

Harvard Business Review

OCTOBER 8, 2015

But because most providers’ business models still depend on fee-for-service revenues, reducing volume (and increasing value) cuts into short-term profits. Such microscopic analysis of frozen-tissue samples can take 24 hours or more at some hospitals, but Mayo achieves it in, say, 20 minutes while the surgery is in process.

Hospitality 14

Hospitality Revenue Insurance Operations 14

Harvard Business Review

MARCH 29, 2016

In medicine we’ve long operated under the mantra “doctor knows best.” Hospitals with happier patients, we found in a study recently published in Academic Medicine , have healthier patients. Turns out, these hospital are more profitable, too. The scores dictate whether a hospital gains or loses up to 1.5%

Hospitality 14

Hospitality Revenue Operations Metrics 14

Harvard Business Review

MAY 8, 2018

We found that any type of leadership change will result in short-term adverse impacts on a firm’s operational efficiency, but outsider CEOs experienced a clear advantage in productivity gains. hospital sector. hospitals, which gave us a useful sample size to work with. Enter the U.S. There are thousands of U.S.

Hospitality 8

Hospitality Human Resources Operations Metrics 8

Harvard Business Review

FEBRUARY 17, 2011

Nadathur's portfolio includes firms operating in drug discovery research, companion diagnostics, pharmaceutical analytics, reimbursement claims processing, patient relationship management, and specialty healthcare delivery for running clinical trials — and they all work together.

Marketing 15

Marketing Hospitality Scaling Revenue 15

Harvard Business Review

APRIL 18, 2012

What many don't realize is that as part of those funds, the incentives created to digitize medical records were massive — amounting to $40,000 to $65,000 per physician and $11 million per hospital for the "meaningful use" of health information technology. Health care delivery organizations are going to learn to live with less revenue.

Hospitality 17

Hospitality Government Accounts Revenue 17

Harvard Business Review

MARCH 20, 2018

Visual data are always shown on a 2D flat screen, on displays that force health care providers to look away from the patient, and even away from their own hands while operating. This is especially true for procedures done outside an operating room. Because everyone has pre-operative imaging, the procedures are generally well-planned.

Hospitality 14

Hospitality Operations Revenue Benefits 14

Andrew Chen

MAY 14, 2018

What’s the order of operations in terms of how much you need to ask people? Andrew: This is one of the reasons why B2B SaaS companies have a recurring revenue model. Thanks so much for inviting us over to your new digs and the coffee and warm hospitality. Do you need to ask them for their email? Is a phone number okay?

SaaS 71

SaaS Retention B2B eCommerce 71

Harvard Business Review

FEBRUARY 6, 2018

For existing health care companies, the operative words in that mandate have been “health care”; for Amazon, the operative words likely are “service that needs to be delivered to a customer.” At its root, health care is a service that needs to be delivered to a customer.

Hospitality 15

Hospitality Operations Insurance Fixed Costs 15

Harvard Business Review

AUGUST 24, 2012

Alstom keeps trains ready to run each morning for railroad operators rather than just selling the rolling stock to them. General Electric helps hospitals manage and use patient data rather than selling them the equipment and software to do the job. need to be complemented with observation of how the customer currently operates.

B2B 15

B2B Marketing Hospitality Operations 15

Harvard Business Review

APRIL 10, 2015

We run a hospital, several health clinics, and a community health worker network within the existing government infrastructure. The most dramatic example of this is cesarean sections, which encompass 60% of all deliveries in some of Nepal’s urban hospitals (compared with the 5-20% rate one would normally anticipate).

Hospitality 14

Hospitality Project Management ROI Human Resources 14

Harvard Business Review

OCTOBER 11, 2011

With four hospitals, 22 physician locations, and over 5,000 employees, ThedaCare managers spent 10,000 hours a year to build their budget, and another 10,000 hours to explain, manage, and argue about it. Determining what operational changes to make is difficult and often accomplished through trial and error.

Process Improvement 14

Process Improvement Nonprofit Operations Performance Management 14

Harvard Business Review

OCTOBER 17, 2013

The “Berwick Report” reflects on serious problems at the Mid Staffordshire NHS Foundation Trust that arose over several years, and the abysmal care received by patients at the trust’s Stafford Hospital in Stafford, England, during that time. I still see examples of what happened at Mid Staffs in even the best of hospitals.

Hospitality 12

Hospitality Staffing Operations Banking 12

Harvard Business Review

JULY 3, 2015

Our research indicates that companies that make their customers partners, and share the value created, lead the pack on revenue growth, profit margins, capital efficiency, and enterprise value. They each receive a portion of the value created, whether revenue, awareness, or utility. Operate your new co-creative digital business.

Assets 15

Assets Revenue Software Hospitality 15

Harvard Business Review

SEPTEMBER 5, 2014

ThinkTank, which has annual revenue of more than $18 million, says it''s cracking the code of getting children into the best colleges with a combination of tutoring, application assistance, and guidance about which volunteer and extracurricular activities are most important.

Hospitality 14

Hospitality Government Insurance Operations 14

Harvard Business Review

MAY 4, 2016

75M in revenue and three customers to $14.5M in revenue and 70 customers. I transformed Axion’s all-things-for-all-customers mentality, establishing a profitable B2B focus that grew our revenue from less than $.75M Australia, New Zealand. 75M to more than $14.5M in four years. 5M to $10M. BREWERY START-UP.

Revenue 15

Revenue Hospitality Marketing Retention 15

Harvard Business Review

NOVEMBER 1, 2013

The Affordable Care Act encourages the formation of accountable care organizations (ACOs) that can accept bundled payments for hospitalization and outpatient care. For that reason we advocate an alternative: the partnership model, which relies on shared leadership among hospitals, insurance plans, and medical groups.

Accounts 8

Accounts Hospitality Insurance Compensation 8

Harvard Business Review

SEPTEMBER 17, 2015

In many companies and organizations, new managers are selected as a result of their success in technical and operational roles. The skill set required to excel in a technical/operational role is different than the skill set required for success as a manager. At the same time, it’s fundamentally flawed.

Manager 15

Manager Engineering Benchmarking Operations 15

Harvard Business Review

JANUARY 21, 2016

economy operates at only 18% of its digital potential, and the sort of productivity gains that digital technologies should be enabling are not showing up in the broader economy. Some long-established companies including GE and Nike have successfully revamped their operations and strategies to become digital leaders. Why is that?

Assets 15

Assets Media Hospitality Operations 15