Harvard Business Review

NOVEMBER 23, 2016

In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. To dig into the details, I engaged in a hospital tradition and began rounding.

Onboarding 15

Onboarding Hospitality Administration Staffing 15

Harvard Business Review

OCTOBER 17, 2013

The “Berwick Report” reflects on serious problems at the Mid Staffordshire NHS Foundation Trust that arose over several years, and the abysmal care received by patients at the trust’s Stafford Hospital in Stafford, England, during that time. I still see examples of what happened at Mid Staffs in even the best of hospitals.

Hospitality 12

Hospitality Staffing Operations Banking 12

Harvard Business Review

NOVEMBER 6, 2018

These data scientists design, define, and implement metrics, run and interpret experiments, create dashboards, draw causal inferences, and generate recommendations from modeling and measurement. In slightly bigger teams, each of these may be a role staffed by one or more individuals. Modeling Scientist Who consumes the output?

Engineering 15

Engineering Workflows User Experience Software 15

Harvard Business Review

OCTOBER 5, 2018

Consequently, we knew that in order to serve the Medicaid population well, we needed to create convenient and completely free access to comprehensive care, staffed by clinicians who empathized deeply with our patients’ needs and who had the resources to address fundamental barriers to health.

Hospitality 8

Hospitality Staffing Scaling Metrics 8

Harvard Business Review

MARCH 8, 2018

These are all very different strategic needs requiring different implementation approaches and performance metrics. To this end, they will need to move from pilot programs to large-scale efforts routinely offered across the care spectrum. The challenge is huge. Indeed, among its clearest benefits is patient convenience.

Staffing 8

Staffing A/B Testing Rollout Hospitality 8

Harvard Business Review

OCTOBER 11, 2017

The approach was pilot tested in two successive stages over a one-year period at Raigmore Hospital, the largest hospital in the Highlands region of Scotland. After an initial period, local coaching and facilitation capabilities were developed at Raigmore Hospital to facilitate the spread and scale-up of the approach system-wide.

Manager 8

Manager Hospitality Variable Costs Implementation 8

Harvard Business Review

SEPTEMBER 21, 2015

A 2015 Institute of Medicine report, “Core Metrics for Health and Health Care Progress,” demonstrates broad consensus that measuring the quality of people’s health and the care they receive is critical to improving performance of the health care system and patients’ health outcomes. Similarly, U.S.

Insurance 14

Insurance Scaling Staffing Accounts 14

Harvard Business Review

SEPTEMBER 26, 2013

We provided care for 57,532 patients that year, and our quality and safety metrics were excellent. Patients deemed sick enough to be admitted to the hospital spent hours in the emergency department “boarding,” or awaiting transfer to an inpatient bed that was already occupied, further burdening already insufficient resources.

Hospitality 9

Hospitality Operations Staffing Administration 9

Harvard Business Review

OCTOBER 16, 2017

Because those accounting codes were inconsistently used from one location to the next, there was no way to easily compare performance across the global network of 33 Army medical centers, community hospitals, and clinics. Insight Center. Transforming Health Care. Sponsored by Medtronic. How leading providers are delivering value for patients.

Staffing 8

Staffing Administration Hospitality Accounts 8

Walk Me

AUGUST 18, 2022

And then your organization must compete for patients against larger neighboring hospitals, often with more significant financial resources. Operational budgets involve the expenses of the day-to-day running of a hospital or clinic. For example, a small hospital may lose revenue to a neighboring hospital with several MRI scanners.

Manager 52

Manager Hospitality Insurance Operations 52

Vantage Circle

JANUARY 18, 2023

Moreso, each industry is unique in its staffing needs, hiring strategies, work culture, and other equally crucial factors. According to BLS data on yearly separations, the turnover rates in the retail and hospitality industries are consistently higher than the national average. Why to Calculate Employee Turnover Rate at All?

Human Resources 98

Human Resources Retention Compensation Employee Engagement 98

Harvard Business Review

DECEMBER 9, 2015

It is a widely held belief among health care leaders that comparing their hospitals and clinics to peers is very important. A better way to focus on the right results for patients is to set targets of zero and 100% — by which I mean zero hospital-acquired infections after surgery or 100% of patients getting the right care.

Workflows 13

Workflows Hospitality Benchmarking Operations 13

Vantage Circle

DECEMBER 18, 2024

Widely used in appointment-driven industries like healthcare, retail, hospitality, fitness, and home services (e.g., Define success metrics such as improved efficiency, fewer errors, or higher employee satisfaction to guide your selection. Establish Desired Outcomes: Think about the results you want to achieve.

Software 105

Software Compliance Workflows Small Business 105

AIHR

DECEMBER 18, 2024

Organizations can use this data to identify workforce trends, assess performance metrics , and make data-driven decisions. The system, launched in 2009, relies on a centralized call center staffed with experienced HR and benefits consultants. A decentralized HR structure is better equipped to respond promptly.

Implementation 52

Implementation Compliance Operations Recruitment 52