Hospitality Metrics ROI 
Peter Winick
JUNE 8, 2023
What the ROI could be? I want something I can tell the church, the school, the hospital, the military, the chicken restaurant. So how does the business measure the impact on the ROI that you’re having on it? I know some people think that’s the metric is like, well, actually let’s look at how many books we sell.
Harvard Business Review
JUNE 30, 2017
Almost half (49%) said that it was difficult to ensure a return on investment (ROI). The metrics we track include: productivity, cost savings in recruitment and training, quality, retention, and speed to promotion. These metrics can be converted into an estimate of ROI for the employer. For example, in the U.S.
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Harvard Business Review
OCTOBER 3, 2018
The impact went beyond the one specific metric. In short, our definitions and measurement tools have gotten in the way of capturing the true value of well-being programs for employees and their employers, and traditional metrics, such as ROI, don’t always reflect whether the program is relevant to the employee.
Harvard Business Review
JULY 15, 2015
So how can companies increase their ROI of social media customer service? One leading hotel chain, for example, provides travel tips to travelers, even those not staying with them, to further its mission of hospitality. To build loyalty with and attract new customers, start thinking about how to surprise and delight your customers.
Harvard Business Review
SEPTEMBER 9, 2014
“We’ve spent an awful lot of money on technology, but I still see people working in the old way,” complained the CFO of a large hospitality company. First, CIOs and technical leaders too often take a limited “tech-implementation” view and measure success on deployment metrics like live sites or licenses. Lead by example.
Harvard Business Review
JANUARY 18, 2016
There is also immediate ROI for investments in basic services as population moves in, because they capture new revenues from new users. Implications for city leaders: Leaders should first focus on building hard infrastructure that will support services such as schools, hospitals, and parks.
Harvard Business Review
OCTOBER 8, 2018
We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. Let’s develop an up-front “technology ROI” that measures workflow impact, inefficiency, hassle and impact on physician and nurse well-being. We also need to give patients a voice in how health care is delivered.
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