Remove Engineering Remove Metrics Remove Operations
article thumbnail

10 Employee Training Metrics You Should Know

AIHR

” The quote is quite apt when it comes to understanding employee training metrics because how else can you show results and make improvements? Executives are typically skeptical about investing money into training without any clear outcomes or metrics. Contents What are employee training metrics?

Metrics 96
article thumbnail

The Taming of the Queue: 14 Support Queue Management Tips

Help Scout Leadership

“The support queue is an enormous, gelatinous, sticky, messy blob, growing continually to fill all of the available space.” – Matt Hunter, Technical Support Engineer Illustrated by Carolina Escobedo Garcia , Customer Operations Associate at Clerky. How will you know if you’ve chosen a good approach? Identify and fix root causes.

Workflows 299
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Breakthrough Manifesto | Kim Christfort

Peter Winick

This was the catalyst for Kim’s book The Breakthrough Manifesto which acts as a field guide for leaders and organizations to act, join the movement, and achieve breakthroughs that can fundamentally shift the way an organization thinks and operates. Three Key Takeaways: A good metric for thought leadership is repeat usage. Exactly.

Metrics 287
article thumbnail

Data-Driven Recruitment: The Benefits and 5 Best Practices

AIHR

Data-driven recruitment teams use a range of recruiting metrics to track how successful the recruitment process is and use the insights to make the process more effective. If you want to speed up your recruitment process, concentrate on speed-related metrics like time to fill , time to hire , and time to productivity.

article thumbnail

Candidate Sourcing: Your Ultimate 2024 Guide (+Tips & Strategies)

AIHR

Types of candidate sourcing 9 steps to successful candidate sourcing Candidate sourcing strategies to consider ROI metrics to measure for candidate sourcing 7 tips to ensure diversity in candidate sourcing What is candidate sourcing? Contents What is candidate sourcing?

article thumbnail

Headcount Planning: An HR Practitioner’s Guide

AIHR

The process ensures that the organization operates with the set budget to hire or retain the correct number of people with the appropriate skills and competencies to achieve its goals. Create a headcount report dashboard to gain accurate information on your current headcount status and key metrics in real-time.

Staffing 143
article thumbnail

Cost per Hire: Definition, Formula, and Calculation

AIHR

Cost per hire is one of the most used HR metrics and recruiting KPIs. This makes the cost per hire arguably one of the most important, but also the trickiest metrics in recruiting and talent acquisition. Why is cost per hire an important metric to track? Why is cost per hire an important metric to track?