Remove Engineering Remove Metrics Remove Onboarding
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Help Scout’s Step-By-Step Remote Hiring Process

Help Scout Leadership

The project itself runs the gamut depending on the role — some might be presentations, others might be role playing or demos: Engineering projects are all take-home coding exercises that are similar in language and project setup to what they might be working on on a daily basis.

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How to Improve Your Employee Onboarding Process to Engage Your Hires & Prevent Turnover

Get Lighthouse

Without a good onboarding process, you could be wasting all your interviewing efforts. found that just 21% of 1,500 employees surveyed were satisfied with their employer's onboarding process. found that just 21% of 1,500 employees surveyed were satisfied with their employer's onboarding process. Your work is done, right?

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Building a Customer-Oriented Company: Strategies & Examples

Help Scout Leadership

This could look like a customer success team choosing to focus on churn and expansion metrics rather than product adoption scores and the stories they tell. Taking the time to report on customer-oriented metrics conveys to your team that these things are of the utmost importance. Having standards also means that you can report on them.

Sales 363
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Data-Driven Recruitment: The Benefits and 5 Best Practices

AIHR

Data-driven recruitment teams use a range of recruiting metrics to track how successful the recruitment process is and use the insights to make the process more effective. Candidate experience is the applicant’s overall perception of the employer’s hiring and onboarding process. Candidate experience. Data is not foolproof.

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The red flags and magic numbers that investors look for in your startup’s metrics – 80 slide deck included!

Andrew Chen

As I learned from the best in the industry – in particular from the Paypal mafia who had employed a metrics-driven viral approach to build some of their most iconic companies – I started to write about what we’d now call growth. Thinking about new user experience, engagement metrics, and other important concepts.

Metrics 111
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Customer Success vs. Account Management: Why Both Matter

Help Scout Leadership

There are few individuals within your company that talk as candidly with your customers as your CSMs — they are a great source of data for your product and engineering teams. By educating customers on critical features relevant to their needs, your team empowers them to move forward in their journey while also boosting product usage metrics.

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Headcount Planning: An HR Practitioner’s Guide

AIHR

Mapping out a strategy of all the positions you need to hire and the recruitment expenses that go with it (job ads, staffing agency fees, onboarding costs) enables you to make an informed decision in planning your budget to account for your staffing requirements.

Staffing 143