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The Taming of the Queue: 14 Support Queue Management Tips

Help Scout Leadership

Understanding and managing the power of the queue is critical to a sustainable customer service organization. You might well ask, “Why do we need a whole article about dealing with a list of questions?” .” – Matt Hunter, Technical Support Engineer Illustrated by Carolina Escobedo Garcia , Customer Operations Associate at Clerky.

Workflows 299
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Digital HR

AIHR

It’s the strategic combination of the HR department and technology that leads to streamlined operations, improved decision-making, enhanced employee experience, and a more agile and responsive organization. Better data management Digitalizing HR processes reduces the risk of data loss. How is digital HR different from traditional HR?

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Leader as Shock Absorber

Ed Batista

One of a leader's most important functions is serving as a shock absorber , soaking up forces generated by one part of the organization (or from outside the organization) and distributing them elsewhere, and doing so in such a way that the entire system operates more effectively. A shock absorber pushes back--in both directions.

Energy 358
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Deploying AI Requires Understanding What’s Both Possible and Practical

Michael McKinney

T HE vast majority of today’s business leaders are either embarking on AI deployment to improve their operations or are considering it. Although most C-suite executives, mid-level managers, and data practitioners aren’t AI experts — no one is at this pace of change — they shouldn’t implement AI for the sake of implementing AI.

Scaling 284
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13 ESG Metrics HR Leaders Should Use To Track Performance

AIHR

Here’s what ESG metrics measure: Environmental metrics keep track of factors such as an organization’s energy consumption, greenhouse gas emissions, waste management, water usage, and biodiversity impact and conservation. This includes monitoring recycling rates and promoting energy-saving habits. Social metrics 4.

Metrics 98
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5 Ways to Combat Lack of Motivation and Energy in the Workplace

Zenefits

There’s been so much discussion in the past few years about employee well-being and energy in the workplace. This leads to their energy, motivation, and productivity levels plummeting. However, there are things that companies can do to ensure their employees don’t lose energy or motivation in the workplace. Get the basics right.

Energy 110
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People and Culture vs. HR: What’s the Difference?

AIHR

The traditional HR department deals mainly with administrative tasks, while People and Culture focuses on a holistic approach to managing an organization’s workforce. This shift goes beyond rebranding and optics – it signifies a deeper commitment to human-centric business operations, where people come first.

Inclusion 104