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How Support Teams Can Improve Customer Retention

Help Scout Leadership

What is customer retention and how is it measured? Customer retention , then, is all the work you do to keep that customer coming back again and again. Plugging these numbers in to the formula, we get: (580-100)/500 x 100 = 96% retention. Why customer service teams should care about retention.

Retention 117
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Flexibility Or Else: Teacher Retention In The Brave New World Of Education

Forbes Leadership

Students and teachers alike can thrive when flexibility is built into the educational experience.

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11 Tips on Delivering Great Customer Service in Education

Help Scout Leadership

When thinking about education, most of us tend to think only about teachers and other administrative staff — frontline workers, so to speak. It makes sense; frontline educators are incredibly important and often underappreciated. In reality, the education ecosystem is like an iceberg: What you see is just a small fraction of the whole.

Education 116
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Customer Retention: CEOs Share Strategies

Chief Executive

Their intent is clear: 41 percent of CEOs polled by Chief Executive in July cited “shifting focus to consumer retention” as an action they had taken or considered taking over the previous three months, making it far and away their biggest expressed priority. Many companies slipped on retention efforts over the last few years.

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Report: Workers Eager for Continuing Education

Association Now Workplace

A new report suggests that American workers are highly motivated to pursue affordable educational opportunities, a finding that aligns with association credentialing and certification efforts. According to the report, the trends suggest that workers are eager to further their education but skeptical of its value. 64 percent of U.S.

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How Colleges Are Using Artificial Intelligence To Improve Enrollment And Retention

Forbes Leadership

Higher education is advancing from its initial use of AI to automate routine tasks, digitize workflows, develop complex datasets, and create dashboards for analytics. Now, colleges are doing more than using technology to do the same things better. They’re deploying AI to do better things.

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Elevating Others Thought Leadership | Watchen Nyanue Hampton

Peter Winick

Watchen shows how elevating others in thought leadership and using your own power to share the spotlight can be good for retention, succession planning, and reaching wider audiences through wider conversations that you otherwise might never have been aware of. It makes a huge difference in retention. Watchen Nyanue Hampton Yeah.

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