2021

article thumbnail

The 5 Key Resilience Traits You Need Right Now

John Maxwell

Photo by SHaHraM Anhari on Unsplash. This message is excerpted from the book Life Coaching for Successful Women: Powerful Questions, Practical Answ ers by Valorie Burton. Research shows that resilient people think differently. They have a set of skills – sometimes learned, other times innate – that allow them to persevere, manage stress, and triumph in the face of challenges.

Energy 195
article thumbnail

What Keeps Human Resources Professionals Awake At Night?

15Five

We posted this question as an icebreaker in our HR Superstars community , because we figured if anyone is going to share vulnerably immediately, it’s going to be Human Resources Professionals (aka People Ops): . What one aspect of your HR role has kept you up at night in the last week? ??After reading through the myriad responses, I am even more in awe of HR leaders (and I used to be a Chief People Officer!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Building a Customer-Oriented Company: Strategies & Examples

Help Scout Leadership

Being “customer-oriented” boils down to one idea: helping people. As simplistic as it sounds, this ethos is the key to making it work as an organization. While there are many skills you need to help customers effectively, there’s a more profound outlook that informs the daily actions of customer service all-stars. The core characteristics that make a company customer-oriented add up to the ability to fulfill the ultimate purpose of helping people, regardless of challenges along the way.

Sales 145
article thumbnail

Timeboxing: The Most Powerful Time Management Technique You’re Probably Not Using

Nir Eyal

The post Timeboxing: The Most Powerful Time Management Technique You’re Probably Not Using appeared first on Nir and Far.

Manager 145
article thumbnail

How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

article thumbnail

Announcing my first book, The Cold Start Problem. Plus Clubhouse, and more. It’s 2021, and I’m back!

Andrew Chen

Above: One of the final book cover designs I’m considering! Dear readers, So, you may have noticed that I’ve been away from writing for a bit. Actually for almost a full year. But I have an excuse! After nearly three years and many late nights and long weekends, I have an announcement. My first book is dropping in late 2021, called THE COLD START PROBLEM, published by Harper Business.

Metrics 142
article thumbnail

The Intersection of Change Management and Design Thinking

Heather Stagl

I’ve recently partnered with DesignThinkers Group, USA to explore how the disciplines of Design Thinking and Change Management can expand the impact of both. This Venn diagram highlights some of the similarities and differences between Design Thinking and Change Management. I’ll explore these at a high level below.

More Trending

article thumbnail

Once upon a time – The impact of disruption

Torben Rick

The impact of disruption on business models - Disruption is changing the value propositions for many business These are uncertain and challenging times for traditional organizations across every industry. A wave of innovation disruption is happening faster with companies going out of business faster. This digital disruption impact on business is, therefore, changing lives on […].

130
130
article thumbnail

Do a Process Check – Remarkable TV

Kevin Eikenberry

On the day that we release this video, it’s just about the middle of the year. But whether you’re watching this video in June or you’re watching it in November, it is a very valuable practice to do a process check. A process check is an opportunity to get out of the day to day […]. The post Do a Process Check – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

129
129
article thumbnail

Diversity and Inclusion Trends to Look Out for in 2021

Vantage Circle

In recent years, employers and business leaders around the world have been trying to predict the diversity and inclusion trends that will impact their work cultures the most. The first wave of the COVID-19 pandemic, a global lockdown, major events, protests, and conversations surrounding racism, systemic inequalities, and injustices, a new normal of remote working, an economic recession: there was a lot that the world had to grapple with.

Inclusion 126
article thumbnail

Talent Development: 8 Best Practices for Your Organization

AIHR

Any organization that wants to thrive in the new digital economy has the ability to do so by focusing on the most valuable asset it has — its people. Talent development – strategically developing employees’ skills based on organizational objectives – is the foundation of an organization’s sustainability. Ongoing efforts to evaluate skill gaps, provide training programs, and manage succession planning lead to more capable employees and better organizational performan

article thumbnail

The Diversity Reckoning: Can HR Survive Without New Perspectives?

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

article thumbnail

Your Leadership Moment

John Maxwell

A few weeks ago, I was sitting on the front row at a conference, preparing to go on stage and share how servant leadership can transform a culture. This is the message that’s been heavy on my heart for some time now; I could feel the excitement build within me as I imagined the people this message would help. Just before my time to speak, I paused to reflect on everything our country—our world— has been through over the past year (plus).

162
162
article thumbnail

What Are 9 Innovative Ideas That Actually Improve Employee Engagement?

15Five

“The most innovative or unique idea my company implemented in the last year that actually improved engagement for our employees is _?” Every month, we ask members of our HR Superstars Community an “icebreaker question” like this one around a different topic. Just like our first question ( What keeps HR leaders up at night? ) the responses to this question were phenomenal: It’s fascinating that higher engagement isn’t always sourced via streamlining productivity or creating clea

article thumbnail

Why You Don’t Need an AI Support Chatbot

Help Scout Leadership

Artificial intelligence (AI) shows incredible promise in 2021, but the experience of interacting with an AI chatbot is more like talking to a distracted toddler than it is to Tony Stark’s Jarvis. Still, using AI chatbots for customer service makes plenty of sense. Perhaps you’ve read about recent AI breakthroughs, seen a compelling demo, or heard that your competition is installing an AI system.

Benefits 144
article thumbnail

The New York Times Uses the Very Dark Patterns it Derides

Nir Eyal

The post The New York Times Uses the Very Dark Patterns it Derides appeared first on Nir and Far.

145
145
article thumbnail

Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

article thumbnail

The Ins and Outs of OKRs

Agile42

Goals are what drives us, and creates a path to our success. Whether you’re a student, employee, or entrepreneur, you should have one big goal in mind that informs everything you want to achieve. But what do you do when you have identified the goal and know what you want to achieve? It’s time to break this goal into smaller parts and measurable outcomes, and Objectives and Key Results (OKR or OKRs) can be the perfect framework to achieve this.

Metrics 111
article thumbnail

Will Barnes & Noble’s Next Chapter Be Its Last?

John Kotter

Instead of focusing on maximizing economies of scale and simplifying the in-store shopping experience—tactics that once fostered success but, in the age of Amazon, are now leaving stacks empty—Mr. Daunt is looking to empower individual store managers to curate their shelves based on local tastes.

Scaling 111
article thumbnail

Why you should pay attention to this thing called The Great Resignation

Suzi McAlpine

Like most things, leadership has its lingo and its latest buzzwords. Authentic. Disruption. The new normal. The “new black”, if you will, is The Great Resignation. It’s got the business world in a flurry and as a leader, it is a trend you should probably pay attention to, even if you aren’t digging this latest… The post Why you should pay attention to this thing called The Great Resignation first appeared on Suzi McAlpine | The Art of Leadership.

Manager 130
article thumbnail

Love is the next leadership skill

Marcella Bremer

Love is the next leadership skill, says Robin Anselmi, the CEO of Conversant, a consultancy, at The Great Leadership Reset conference. By love, she means an authentic connection that helps people, both leaders, and team members, develop and grow. Anselmi: “It’s as the biologist Humberto Maturana said: most problems in organizations are not solved by […].

105
105
article thumbnail

HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

article thumbnail

What is Your Criteria for Deciding?

Kevin Eikenberry

We are all in the decision-making business – especially as leaders. In order for us to make effective decisions, we need clear decision criteria. Yet too often, we don’t slow down to consider, we just decide. When you look at the next decision in front of you – do you know what your criterion for […]. The post What is Your Criteria for Deciding?

121
121
article thumbnail

5 Amazing Ways To Make Your Employees Feel Valued At Work

Vantage Circle

An important part of a job that is considered "fulfilling" is greatly influenced by the person feeling valued at work. Cut that aspect off, and we are looking at a person who would rarely go above and beyond or even be satisfied enough to feel loyalty towards their place of work. To put in mildly, you’ll now have a disengaged employee at hand.

Benefits 122
article thumbnail

How to Measure Company Culture: A Quick Guide

AIHR

Company culture, or organizational culture, is intangible yet very impactful on organizational performance. Culture refers to the consistent organizational behaviors (norms) of employees and leaders. Organizational culture often mirrors the organization’s core values but is a direct reflection of the organization’s leadership. Some of those intangible behaviors are how are decisions made – top-down or bottom-up; employees’ confidence (or not) expressing their opinions; or a col

Metrics 119
article thumbnail

BIG ANNOUNCEMENT!

John Maxwell

The John Maxwell Enterprise Announces an Innovative Partnership Series for 21 st Century Leadership: The League of Extraordinary Leaders. The globe’s premier leadership organization shares a fresh strategy for expanding leadership training and influence through a series of strategic partnerships with five unique thought leaders and their organizations.

article thumbnail

The Upskilling Advantage: Transforming Your Workforce For Future Growth

Speaker: Brian Richardson

With a staggering 92% of CEOs prioritizing skill development, and 84% struggling with transformation, mastering upskilling is now more critical than ever. Drawing on extensive research and collaboration with hundreds of leading organizations, discover key hurdles and innovative best practices in workforce upskilling. You'll walk away with a deep understanding of how to build a culture of continuous learning, expert insights into assessing the current skills of your employees, and a strategic too

article thumbnail

Top 10 HR Trends To Help Shape Your 2021 Strategy

15Five

Last year will go down as one of the most infamous years of our lifetime. But we know that where there are challenges, there is also tremendous growth. In typical 15Five fashion, we set out to understand the biggest learnings from 2020 that will impact HR leaders in 2021 and help them prepare for what’s next. After gathering feedback from our network of leaders, academics, and experts, we uncovered a list of ten top HR trends we believe will be crucial for leaders to consider this year, and beyo

article thumbnail

18 Great FAQ Examples to Improve Your Self-Service Support

Help Scout Leadership

There are many excellent reasons to create and publish FAQ content for your product. First, 70% of customers prefer to use a company’s website to get answers on their own. Having a knowledge base full of how-to articles and answers to frequently asked questions empowers your customers to find their own solutions to the problems they’re encountering.

article thumbnail

How to Escape the Vicious Cycle of Distraction

Nir Eyal

You have time for everything, even if it doesn’t feel that way. People are always saying “there aren’t enough hours in the day” to get stuff done. And yet research suggests that the average working American has four hours of leisure per day. If we have so many hours to play with every day, why […] The post How to Escape the Vicious Cycle of Distraction appeared first on Nir and Far.

144
144
article thumbnail

Scrum Survivor

Agile42

agile42 is proud to present a new TV series format: Scrum Survivor! Three software development teams of 7±2 people will battle it out on reality TV. Who will be the winner? Read on for an exciting behind the scenes interview. Continue reading Scrum Survivor at agile42.

Software 110
article thumbnail

Mastering Remote Onboarding: Proven Strategies for Seamless New Hire Integration

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.

article thumbnail

How to Sustain Change After You’re Gone

Heather Stagl

A new change management lead and external consultant recently asked: Our change management team is rolling off a project soon as all remaining departments go live. How do we help the organization manage their implementation once we are out of the picture? Great question! Change managers often move from project to project, even when working … The post How to Sustain Change After You’re Gone first appeared on Enclaria: Influence Change at Work.

article thumbnail

My first book, The Cold Start Problem. Plus Clubhouse, and more. It’s 2021, and I’m back!

Andrew Chen

Above: One of the final book cover designs I’m considering! Dear readers, So, you may have noticed that I’ve been away from writing for a bit. Actually for almost a full year. But I have an excuse! After nearly three years and many late nights and long weekends, I have an announcement. My first book is dropping in late 2021, called THE COLD START PROBLEM, published by Harper Business.

Metrics 105
article thumbnail

Designing Netflix

High Scalability

This is a guest post by Ankit Sirmorya. Ankit is working as a Machine Learning Lead/Sr. Machine Learning Engineer at Amazon and has led several machine-learning initiatives across the Amazon ecosystem. Ankit has been working on applying machine learning to solve ambiguous business problems and improve customer experience. For instance, he created a platform for experimenting with different hypotheses on Amazon product pages using reinforcement learning techniques.

article thumbnail

Do You Have Friends at Work? – Remarkable TV

Kevin Eikenberry

Do you have friends at work? According to a survey at Olivet Nazarene University, 82% said they do and in fact, on average they had 5 friends at work. 29% would even describe one as a best friend. So, it’s likely that your answer to the question I posed above was yes. And when I […]. The post Do You Have Friends at Work? – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

121
121
article thumbnail

Change Management 101: A Practical 3 Part Guide

Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.