This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. For proof, compare this 2014 customer promise from Comcast — “We are committed to providing Comcast customers with a consistently superior customer experience” — to this recording from the same year. Your culture is the set of beliefs held by your employees about your company: who and what it is for, what it values, and how they act in response to
You’re like a dog chasing a car when you earn a promotion. After you catch it, what do you do with it? You earned a new job, project, or promotion. Now what?
I’m thrilled to share the news that 15Five has acquired Employee Engagement Measurement company, Emplify, and to reveal the new 15Five: The only human-centered performance management platform that combines software, education, and community to help create effective managers, highly engaged employees, and top-performing organizations. This is a significant milestone in our nearly 10-year journey to accelerate a world of work where true, sustainable success in business can be achieved by supportin
Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult
Your relationships with your customers have more in common with relationships in your personal life than you might think. Like the happiness that you derive from being around your friends and loved ones, customer happiness is a product of a lot of time, effort, and learning. It’s not just about a single action but the accumulation of activities over time.
All the cars in the junk yard have empty tanks. The anatomy of winning: Winning requires an ending. A race that has no end has no winner. Even the longest car races in the world had an ending. A race without an end is pointless. A world without endings is filled with losing.
Hey, HighScalability is back! This channel is the perfect blend of programming, hardware, engineering, and crazy. After watching you’ll feel inadequate, but in an entertained sort of way. Love this Stuff? I need your support on Patreon to keep this stuff going. Do employees at your company need to know about the cloud? My book will teach them all they need to know.
Hey, HighScalability is back! This channel is the perfect blend of programming, hardware, engineering, and crazy. After watching you’ll feel inadequate, but in an entertained sort of way. Love this Stuff? I need your support on Patreon to keep this stuff going. Do employees at your company need to know about the cloud? My book will teach them all they need to know.
Every leadership course talks about delegation. And if it doesn’t, it comes up in the conversation. How do I know this? Because I’ve taught hundreds and every time I do, we talk about delegation. And even though it’s a major topic of conversation, many leaders are not doing it well. In the video below, I’m […]. The post Why Are You Delegating?
For customer service teams, the support queue shapes their work lives, shifting from a trickle of questions to a raging torrent of customer confusion throughout the various seasons of a business. Understanding and managing the power of the queue is critical to a sustainable customer service organization. The art of the support queue. You might well ask, “Why do we need a whole article about dealing with a list of questions?
Listening increases the value and impact of your words. “The biggest communication problem is we do not listen to understand. We listen to reply.” Stephen R.
Being able to converse with members of your staff or team is the superpower every business needs. Good communication between employee-employee and employer-employee acts as a positive catalyst for your business’s growth. Healthy communications make working through difficulties, and celebrating successes, easier. That’s why in this episode of the Process Breakdown Podcast, host Dr.
Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.
There are forces that lead us to delegate – but many things that keep leaders resisting delegation, too. I’ve long thought this is one of the big paradoxes of leadership – and one that many people never completely or confidently unravel. In this short article, I’ll help you see the logical and emotional reasons for […]. The post Feel the Resistance to Delegate – and Do It Anyway appeared first on Kevin Eikenberry on Leadership & Learning.
If someone told you they were starting a clothing line where everything was one size fits all, you’d probably pass on investing. With so many different body types and fit preferences, the reality is that one size fits all simply doesn’t work. Though it’s hard to imagine with clothing, the truth is lots of software operates on a one-size-fits-all model.
15Five accelerates growth with acquisition of employee engagement company Emplify to deliver the only complete evidence-based platform that creates effective managers, highly engaged employees and top-performing organizations. SAN FRANCISCO – April 27, 2021 – 15Five , the leading human-centered performance management platform, today announces the successful acquisition of employee engagement software provider, Emplify, for 50 million dollars.
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
I’ve been in the learning and development world since it was called “the training department.” And over that nearly thirty years, I have seen every possible trend in learning approaches. The latest, and perhaps one of the most timely and relevant, is the master class format. Today, I am proud to announce our version of […]. The post Introducing Remarkable Master Classes appeared first on Kevin Eikenberry on Leadership & Learning.
For B2B SaaS companies, user adoption is one of the most important elements to get right in order to grow sustainably. Appcues found that activation (when customers experience the core value of the product) is the most important pirate metric for SaaS growth. A 25% difference in activation increased MRR by 9.3% more than the same percentage increase in acquisition, and 3.3% more than the same percentage increase in retention.
It doesn’t take a genius to make hard work painful. Sometimes success is about stopping something. 7 surprising things successful leaders stop doing: Don’t… #1. Stick to your guns no matter what.
The theme of April has been leading remotely, and this month agile42's Andrea Tomasini has teamed up with our trusted partner, Geoff Watts to share insights of the effect the COVID-19 pandemic has had on organisations. Please find the recording of the live session here. Continue reading Leading Remotely: Webinar at agile42.
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Managers have to carry a lot of responsibilities. From being a mentor to being an everyday problem-solver. It really is a job that screams “all or nothing”. But bearing those hefty responsibilities comes at a price. That price is high levels of manager burnout. As a leader, how often did you think about a manager being burned out? If not, then it’s high time you understand the seriousness of it.
Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. We’re grateful to the 12,000+ businesses that make our work so enjoyable. Here’s to the next 10! Our 10-year mission As a certified B-Corp, one of Help Scout’s most important goals is to be a force for good in protecting the natural world.
Knowledge is defined as awareness gained by experience. But what if you’re a young COO with menial experiences looking to learn from someone who has worked in your shoes? Today’s podcast episode with Dr. Jeremy Weisz features John Blessing, COO of Forensic Analytical Consulting Services, and what he’s learned from his experiences. They discuss the […].
Today's inspiring quotes : "If you are too busy to laugh, you are too busy." - Unknown "Logic will get you from A to B. Imagination will take you everywhere." - Albert Einstein "In matters of style, swim with the currents; in matters of principle, stand like a rock." - Thomas Jefferson "You learn more about a person in an hour of play than in a year of conversation." - Plato "A man should never be ashamed to say he has been wrong, which is but saying in other words that he is wiser today than he
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
Mother's Day is observed on the first day of May across the world, as we all know. You've come here to look for Mother's Day gift ideas because you admire the incredible women in your life for their strength and compassion. But it's rare that we think about celebrating it in our workplaces as well. But we believe every working mom deserves recognition.
Launched in January 2021, LanguaTalk is a marketplace platform for online language tutoring. It’s a fast-growing U.S. startup with students and tutors across the world, and it currently offers six languages, with plans to cover all major languages by the end of the year. We interviewed Alex Redfern, one of the founders, to find out how the company is using Help Scout to support its operations.
Working in-person during this pandemic isn’t ideal, and working remotely (from home) is usually the only option. That’s why on this episode of the Process Breakdown Podcast with John Corcoran, today’s guest, Tony Delmercado, COO of Hawke Media, discusses remote work and working in a pandemic. They also talk about Mr. Delmercado’s company’s origins, the […].
As a civilian, I always imagined that military leadership might be a little different from leadership elsewhere. There’s the complex hierarchy, after all, and the strong chain of command. Then I talked to Captain Mark Brouker, a former commanding officer at one of the largest naval hospitals in the world. He told me that the fundamentals of good leadership are the same the world over, in every conceivable setup.
From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.
Author Kristi Hedges , in her book, The Power of Presence , provides these explanations of the roles of a coach and of a mentor and how they differ from each other: The Coach shows empathy through a mixture of tough love and strong support. The coach is not afraid to push you because she sees the best in you. This leader has a good sense of what's going on in the rest of your life and isn't afraid to mention it as it relates to your performance and potential.
“Our technology in isolation won’t protect the environment or address climate change — it’s only when put into the hands of our customers that we as a company are having the impact we strive for.” – Marshall Moutenot, Upstream Tech. When you’re a mission-oriented company providing solutions to the social or environmental problems that face our world, your product can only achieve impact when your customers are successful.
Being a young leader in a company that has older, seasoned workers can be intimidating. The gap in years with older employees, their experience, mindset, and technological know-how can make your job overwhelming. On today’s show of the Process Breakdown Podcast with Dr. Jeremy Weisz, the guest speaker, Nicholas Melosi, COO at American Patriot Oil […].
The word “intersectionality” has transformed from a legal framework to a controversial buzzword in the 30 years since Columbia professor and lawyer Dr. Kimberlé Crenshaw first coined the term. Initially, it was an acknowledgment that compounded marginalized identities can cause bias within the courts, like how Black people might face additional levels of discrimination if they were also women.
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
We organize all of the trending information in your field so you don't have to. Join 29,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
348 
Let's personalize your content