Sat.Mar 31, 2018 - Fri.Apr 06, 2018

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How Netflix’s Customer Obsession Created a Customer Obsession

Nir Eyal

Nir’s Note: This guest post is by Gibson Biddle, former VP at Netflix and CPO at Chegg. Gibson is speaking at the Habit Summit in San Francisco on April 11th. In 2005, as I joined Netflix as VP of Product, I asked Reed Hastings, the CEO, what he hoped his legacy would be. His answer: “Consumer science.” […]. The post How Netflix’s Customer Obsession Created a Customer Obsession appeared first on Nir and Far.

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Choose Your Focus Because Your Eyes Control Your Tongue

Leadership Freak

Teams and organizations move in the direction of the words they use. The most important thing I can say about your tongue is it’s a rudder. 7 powers of words: Words determine direction.

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How to Build a High Performance Team, According to Patty McCord

BetterUp

Patty McCord, a workplace innovator, culture and leadership consultant, and former Chief Talent Officer at Netflix, recently shared her insights on the future of work at BetterUp Shift 2018. The event brought together the most innovative leaders and thinkers in HR and people development to discuss how to infuse greater meaning into the employee experience.

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15Five To Pilot New Elon Musk Venture: SpaceAds

15Five

In the wake of SpaceX’s successful launch of a Tesla into space in February, Elon Musk today announced the launch of his latest idea — SpaceAds. This new venture will allow the world’s most innovative companies to place branded artifacts in space to advertise their “out of this world” offerings. Starman Waiting In The Sky. The world stood transfixed earlier this year as the most powerful rocket in operation, the Falcon Heavy, placed a shiny red Tesla Roadster into an ell

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How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

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How Netflix’s Customer Obsession Created a Customer Obsession

Nir Eyal

Nir’s Note: This guest post is by Gibson Biddle, former VP at Netflix and CPO at Chegg. Gibson is speaking at the Habit Summit in San Francisco on April 11th. In 2005, as I joined Netflix as VP of Product, I asked Reed Hastings, the CEO, what he hoped his legacy would be. His answer: “Consumer science.” […] The post How Netflix’s Customer Obsession Created a Customer Obsession appeared first on Nir and Far.

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Three Types of Complainers – Which One Are You

Leadership Freak

I wonder if you pat yourself on the back because you don’t voice all your complaints. Withholding complaints doesn’t make you a positive leader. Fun: Complaining is fun at least for awhile.

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3 Ways to Shape Culture During High Growth

LSA Global

Shape Culture During High Growth. While work cultures certainly shift overtime, many leaders assume that their culture will deteriorate as they experience hyper-growth. How can a leader shape culture during high growth? Especially the positive aspects of the organizational culture that are so important to get you where you want to go. Cultural Areas That Often Deteriorate During Rapid Growth.

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15 Signs You’re a Complainer and Don’t Know It

Leadership Freak

Complaining is about who you are, not the world around you. Ever notice how two people can experience the same thing and have opposite responses? One remains positive, even grateful. The other complains.

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Whining Wednesday – Share Your Complaints!

Leadership Freak

What are your favorite complaints? Go ahead and let loose. Feel free to type ‘anonymous’ where you put your name when leaving comments. 20 common complaints: Self-centered uncaring bosses. Weather. Politicians. Pay. Customers.

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You Can’t Inspire Those You Look Down On

Leadership Freak

Feeling superior comes in many forms. All of them are justifications for looking down on others. You can’t inspire those you look down on. Manipulate yes. Inspire no.

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The Diversity Reckoning: Can HR Survive Without New Perspectives?

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

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Warren Buffet Explains his Greatest Investment

Leadership Freak

He said, “I knew you were going to ask. The answer is, ‘Yes.’” A commitment: He had committed to give one personal face-to-face affirmation everyday for two weeks.

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Move in the Right Direction with a Culture Champion

Leadership Freak

Organizational culture spirals inward and downward when left to itself. Decline is the consequence of neglect and folly. It’s never a fluke when people come to work with commitment and energy.

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Work Doesn’t Have to Suck

Leadership Freak

I just listened to Season 1 – Episode 11 of the podcast FRICTION. It’s something Bob Sutton and Huggy Rao do in their ‘spare’ time. I recommend it.

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You Either Build the Future or Sink in the Past

Leadership Freak

Raise your hand if you believe we live in turbulent times? If you keep doing the same thing in turbulent times, you’re irrelevant.

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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

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Ken Blanchard on Connecting with Your Boss

Leadership Freak

In a recent conversation with Ken Blanchard a viewer asked, “How do I respectfully encourage my boss to be a more servant leader?

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How to be Great at Work with Morten Hansen – #95

Kevin Eikenberry

Focus will get you to average. Top performers not only focus but obsess over a few things according to Morten Hansen. Morten is the author of Great at Work: How Top Performers Do Less, Work Better, and Achieve More and joins Kevin to discuss his research on the practices of top leaders. Based on data […]. The post How to be Great at Work with Morten Hansen – #95 appeared first on Kevin Eikenberry on Leadership & Learning.

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Your Four Minute Mile – Remarkable TV

Kevin Eikenberry

Don’t worry – today’s video has nothing to do with running and really nothing to do with sports! What I’m talking about today is helping leaders break barriers – their own and those of their team. Tweet it out: Find success (even small success) and your confidence will grow, which helps you reach even greater […].

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If You Have Employee Turnover, Read This

Kevin Eikenberry

Painful isn’t it? The costs are high in time, stress, and a sense of loss (depending on who is leaving). And that doesn’t count the biggest costs in dollars spent and productivity lost. Employee turnover is more frustrating and costly than it has ever been. But it doesn’t have to be this way. I’ve been […]. The post If You Have Employee Turnover, Read This appeared first on Kevin Eikenberry on Leadership & Learning.

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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

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Your Four Minute Mile – Remarkable TV

Kevin Eikenberry

Don’t worry – today’s video has nothing to do with running and really nothing to do with sports! What I’m talking about today is helping leaders break barriers – their own and those of their team. Tweet it out: Find success (even small success) and your confidence will grow, which helps you reach even greater […].

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The 2 Missing Steps to Good Strategy Execution

LSA Global

Good Strategy Execution. There is not really any secret to good strategy execution…it’s really just a matter of applying some good common sense. But you’d be surprised at how many companies fail to succeed at strategy implementation of even very well crafted corporate strategies. According to research by IBM, only 10 percent of organizations manage to successfully implement their strategies on a consistent basis.

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3 Simple Questions to Identify Top Talent

LSA Global

Identify Top Talent. If only you could simply and easily identify top talent so that you could focus your energy on engaging and retaining your star performers to perform at their peak. Guess what? You can. Three Simple Questions to Identify Top Talent. As you think through your key employees, ask yourself the following questions. Your answers should quickly establish their value to the company and inform your decisions about who to hire in the future. 1.

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