Help Scout Leadership

OCTOBER 19, 2021

To get the most out of your customer service team, they need access to the right support tools and resources. Here are 27 to consider.

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140

Kevin Eikenberry

OCTOBER 18, 2021

Quick – what do you think of first when you hear the word “different?” Once you get past judging yourself or wondering why I asked you the question, or wondering what the right answer is, chances are a bunch of thoughts, feelings and experiences come to your mind. If you look at that mental list, […]. The post Different Doesn’t Have to Mean Worse appeared first on Kevin Eikenberry on Leadership & Learning.

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Agile42

OCTOBER 20, 2021

Retrospectives provide the opportunity for a team to look back and see how they can improve. They can be a catalyst for organizational change as well as team change. . Continue reading 11 Ways to Improve Your Retrospectives at agile42.

Organizational Change 111

Organizational Change 111

15Five

OCTOBER 21, 2021

As Strategic Partnerships Director at LearnUpon, Cathal Small builds successful partnerships that create best-in-class learning solutions for businesses. Beginning his journey in Customer Success, he’s hyper-focused on helping many of the world’s leading organizations develop learning strategies that fuel success. In the past, learning has typically fallen on the shoulders of only a few.

Manager 102

Manager Onboarding Sales Sales 102

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

Benefits

Help Scout Leadership

OCTOBER 20, 2021

Some customer questions are difficult, but that additional effort goes unnoticed outside the team. What if those costs were shared on a menu?

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Tanveer Nasser

OCTOBER 20, 2021

If you’re a leader who leads from the so-called messy middle, I'm sure there are times where you feel how the challenges you face are uniquely different from those other leaders have to face. As it turns out, those leading from the middle do face both unique challenges - as well as opportunities other leaders don’t have access to - as a result of their having to lead down, up and at times, across the organization.

Education 98

Education 98

Kevin Eikenberry

OCTOBER 19, 2021

Culture is a much-used word, at work and in our personal lives. And it’s usually over-complicated. In today’s episode, I’m sharing a story from my family’s past to help you better (and more simply) understand exactly what culture is and isn’t. Tweet it out: Culture doesn’t come solely from a big corporate push. It is […].

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95

Help Scout Leadership

OCTOBER 21, 2021

Learn about 15 types of customer communication tools you can use to engage your audience and make the most of your customer relationships.

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Leadership Freak

OCTOBER 22, 2021

Losing yourself and finding yourself ruins leaders. Most of us are still finding ourselves. We live to please our parents, teachers, bosses, lovers, and friends.

Leadership Development 94

Leadership Development 94

Nir Eyal

OCTOBER 17, 2021

The post Good News! Your Willpower Isn’t Limited–Don’t Believe the “Ego Depletion” Theory appeared first on Nir and Far.

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106

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

Diversity

Kevin Eikenberry

OCTOBER 17, 2021

I have two quick questions for you. First, in general, what is your confidence level? And in general, how would your results change if your confidence was higher? Your unspoken answers to those questions likely prove my point: building confidence is a proven and effective way to get better results in most any area of […]. The post Building Confidence in Yourself and Others appeared first on Kevin Eikenberry on Leadership & Learning.

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Vantage Circle

OCTOBER 22, 2021

Are you having a boring, monotonous day at work? If this is the case, it may be time to lighten the mood with some amusing work jokes. The jokes don't have to be overly sophisticated ones. They can be simple one-liners and still be humorous that can make everyone laugh. A serious workplace can suck out the positive vibes from the work environment. Contrary to popular belief, it is actually critical to have fun in order to boost mood, improve productivity, and performance in the long run.

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Transportation Human Resources Banking Marketing 80

Leadership Freak

OCTOBER 19, 2021

NEW BOOK GIVEAWAY!! 20 copies available!! Leave a comment on this guest post by Jane Finette to become eligible for one of 20 complimentary copies of her new book, Unlocked: How Empowered Women Empower Women.

Leadership Development 88

Leadership Development 88

Agile42

OCTOBER 20, 2021

Retrospectives provide the opportunity for a team to look back and see how they can improve. They can be a catalyst for organizational change as well as team change. . Continue reading Retrospectives – What makes a retro good at agile42.

Organizational Change 80

Organizational Change 80

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

Retention

Sweet Process

OCTOBER 21, 2021

Featured Bonus Content: Download 30 FREE Client Intake Form Templates! Click Here To Download It. The first impression always matters in business. If you’re a service provider, you want to provide the best onboarding experience for your clients. To make this happen, you need a client intake form. Aside from helping you collect clients’ personal […].

Onboarding 52

Onboarding 52

Vantage Circle

OCTOBER 17, 2021

Diversity and inclusion (D&I) have become a buzz topic amidst small and large businesses over the recent years. Every company must focus and implement D&I programs to capture new markets, gain higher profits and financial returns. And to prove this point, we are here to mention 15 diversity and inclusion statistics that will help your business grow.

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Diversity Inclusion Revenue Implementation 69

Leadership Freak

OCTOBER 18, 2021

Individualism isn’t all it’s cracked up to be. Even the Lone Ranger had Tonto. Acting independently might feel good, but leaders act with the interest of others in mind.

Leadership Development 88

Leadership Development 88

Walk Me

OCTOBER 21, 2021

An efficient Workday® implementation shortens your time-to-ROI, accelerates employee productivity, and ensures that the workforce can focus on actually using the software instead of learning to use it. The success of the implementation can also impact the overall ROI of your investment. A poor implementation, for instance, can decrease the overall utilization of the software, employee engagement, employee productivity, and, as a result, software ROI.

Implementation 52

Implementation ROI Software Change Fatigue 52

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Scaling

Mike Griffiths

OCTOBER 21, 2021

Now that my Beyond Agile book has been published, I would like to thank some people who helped shape its content and ideas. Alistair Cockburn and Joshua Kerievsky helped me appreciate the balance between people-focussed activities and effective processes. “.Agile approaches combine a mixture and equal balance of people and process approaches to delivery.

Software 52

Software Project Management Manager 52

Vantage Circle

OCTOBER 21, 2021

Companies consider several factors when deciding on a compensation planning tool. In layman’s terms, compensation management software allows an organization to plan and administer employee compensation packages in an organized manner. While designing a compensation planning tool, a company may also have internal factors to consider, such as the internal salary structure.

Compensation 52

Compensation Manager Software Workflows 52

Leadership Freak

OCTOBER 21, 2021

I don’t remember wanting a horse, but one day a white gelding showed up for me to try out. Like some people I know, he loved going fast.

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Mind Tools Leadership

OCTOBER 20, 2021

Imagine this. You’re driving for work late one evening when your car breaks down on a lonely road. You call the office for advice, and it’s your boss who picks up the phone. What happens next? A Lesson in Leadership. l was in that exact situation about thirty years ago, shortly after starting my first real job. I’d been sent out in an unfamiliar company car, and for some reason I hadn’t spotted that it was nearly out of gas.

Accounts 52

Accounts Manager 52

Speaker: Andrea Wuchiski

In an era where a workforce spans multiple generations, HR managers and Total Rewards leaders face the unique challenge of designing benefits packages that cater to diverse employee needs. This session will delve into how comprehensive fertility benefits can bridge generational gaps, support employees’ health, and enhance workplace satisfaction. Join us for an insightful session that highlights the strategic importance of fertility benefits in today’s competitive job market.

Benefits

Walk Me

OCTOBER 20, 2021

What is HR automation and why should you care? HR managers are under increasing pressure to keep up with the pace of digital acceleration. Technology is driving change in every area of business, from HR to customer service to finance. To compound matters, HR departments are being increasingly required to add more value to the core business. Challenges such as talent shortages, the digital skills gap , and even automation itself can make it difficult for HR departments to keep up, or know where t

ROI 52

ROI Software Onboarding Metrics 52

Liquid Planner Leadership

OCTOBER 20, 2021

According to research, 70% of organizations have suffered at least one project failure in the prior 12 months. Over the years we’ve talked to many people who managed these projects to better understand their needs and what could have helped them succeed. Most have counted on traditional project management software to align their projects and teams, but they have consistently attributed four common problems to their failure: resources, visibility, alignment of priorities, and scheduling issues

Project Management 52

Project Management Manager Software Government 52

Leadership Freak

OCTOBER 20, 2021

When complexities fill your mind, worry weakens your knees. Complexity drives out clarity. Shadows become reality. Dread dilutes ability. Anxiety displaces confidence. Feeling overwhelmed is inevitable when complexity banishes simplicity.

Leadership Development 67

Leadership Development 67

Agile42

OCTOBER 20, 2021

This article explores how Objectives and Key Results (OKRs) and goal setting can change the collaboration style within an organization, based on agile42’s experiences with. Continue reading Goal setting as a tool for organizational change: a case study at agile42.

Organizational Change 52

Organizational Change 52

Speaker: Hanh Nguyen

In today’s ever-changing world, HR professionals often find themselves juggling conflicting priorities - especially when external factors seem out of their control. As we traverse the unpredictable waters of the current political and economic landscape, we find ourselves at a crossroads. For HR leaders, understanding how these external forces shape our diversity, equity, and inclusion efforts is crucial.

Inclusion

Vantage Circle

OCTOBER 20, 2021

If you work in HR, you know how important it is to ensure a great employee experience for everybody in your organization. However, employee experience is a very wide term and encompasses multiple aspects of work life. As more and more organizations adopt hybrid work models, they need to ensure that the quality of employee experience doesn’t decrease.

Onboarding 52

Onboarding Digital Transformation Employee Engagement Employee Communications 52

Walk Me

OCTOBER 19, 2021

Business process optimization can drive a number of positive outcomes for the organization, from improved efficiency to increased employee satisfaction. Yet the success of the optimization program depends on overcoming certain challenges. Proactively addressing these challenges can make a significant difference in the outcomes of the optimization program.

Metrics 52

Metrics Process Improvement Digital Transformation Business Analysis 52

Ascend

OCTOBER 18, 2021

The first place potential customers will learn about your business is most likely from your social media profiles or website. What they see there will either engage them and make them want to learn more or turn them away. If your online presence is weak, you’re putting your company at a huge disadvantage and missing out on business opportunities.

Media 52

Media 52

Sweet Process

OCTOBER 16, 2021

Featured Bonus Content: Download the FREE Checklist for Continuous Quality Improvement! Click Here To Download It. Let’s say you run a business where you make customized jewelry. You take orders and make deliveries every two days. But even after years of work, you notice you don’t always deliver on time and even mix up orders. […].

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52

Speaker: Radhika Samant and Adri Glover

The world of work has fundamentally changed. The series of waves that the pandemic began have rippled through the Great Resignation, quiet quitting, the Great Regret, and other eloquent phrases that boil down to the same thing: people aren’t engaged at work or enabled to perform at their best. The truth is that engagement and enablement is more important than ever, but how we do it is the critical differentiator for many organizations.

Performance Management