Help Scout Leadership

OCTOBER 19, 2021

To get the most out of your customer service team, they need access to the right support tools and resources. Here are 27 to consider.

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Leadership Freak

OCTOBER 22, 2021

Losing yourself and finding yourself ruins leaders. Most of us are still finding ourselves. We live to please our parents, teachers, bosses, lovers, and friends.

Leadership Development 246

Leadership Development 246

Kevin Eikenberry

OCTOBER 18, 2021

Quick – what do you think of first when you hear the word “different?” Once you get past judging yourself or wondering why I asked you the question, or wondering what the right answer is, chances are a bunch of thoughts, feelings and experiences come to your mind. If you look at that mental list, […]. The post Different Doesn’t Have to Mean Worse appeared first on Kevin Eikenberry on Leadership & Learning.

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Agile42

OCTOBER 20, 2021

Retrospectives provide the opportunity for a team to look back and see how they can improve. They can be a catalyst for organizational change as well as team change. . Continue reading 11 Ways to Improve Your Retrospectives at agile42.

Organizational Change 111

Organizational Change 111

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

Help Scout Leadership

OCTOBER 20, 2021

Some customer questions are difficult, but that additional effort goes unnoticed outside the team. What if those costs were shared on a menu?

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Leadership Freak

OCTOBER 21, 2021

I don’t remember wanting a horse, but one day a white gelding showed up for me to try out. Like some people I know, he loved going fast.

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246

Agile42

OCTOBER 20, 2021

This article explores how Objectives and Key Results (OKRs) and goal setting can change the collaboration style within an organization, based on agile42’s experiences with. Continue reading Goal setting as a tool for organizational change: a case study at agile42.

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Organizational Change 109

Help Scout Leadership

OCTOBER 21, 2021

Learn about 15 types of customer communication tools you can use to engage your audience and make the most of your customer relationships.

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Leadership Freak

OCTOBER 19, 2021

NEW BOOK GIVEAWAY!! 20 copies available!! Leave a comment on this guest post by Jane Finette to become eligible for one of 20 complimentary copies of her new book, Unlocked: How Empowered Women Empower Women.

Leadership Development 246

Leadership Development 246

15Five

OCTOBER 21, 2021

As Strategic Partnerships Director at LearnUpon, Cathal Small builds successful partnerships that create best-in-class learning solutions for businesses. Beginning his journey in Customer Success, he’s hyper-focused on helping many of the world’s leading organizations develop learning strategies that fuel success. In the past, learning has typically fallen on the shoulders of only a few.

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Manager Onboarding Sales Sales 105

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

Diversity

AIHR

OCTOBER 21, 2021

While much of the current debate about the post-pandemic future of work has focused on hybrid working and whether or not people should be given more flexibility, employees themselves have gone one step further. Instead of making choices only about where, when, and how they work, they have begun asking why they work, too. The ‘why’ question is particularly relevant because it implies that workers are not only concerned about how much and where they work, but care just as much about their wo

Human Resources 98

Human Resources Marketing Compensation Benefits 98

Tanveer Nasser

OCTOBER 20, 2021

If you’re a leader who leads from the so-called messy middle, I'm sure there are times where you feel how the challenges you face are uniquely different from those other leaders have to face. As it turns out, those leading from the middle do face both unique challenges - as well as opportunities other leaders don’t have access to - as a result of their having to lead down, up and at times, across the organization.

Education 98

Education 98

Leadership Freak

OCTOBER 18, 2021

Individualism isn’t all it’s cracked up to be. Even the Lone Ranger had Tonto. Acting independently might feel good, but leaders act with the interest of others in mind.

Leadership Development 246

Leadership Development 246

Kevin Eikenberry

OCTOBER 19, 2021

Culture is a much-used word, at work and in our personal lives. And it’s usually over-complicated. In today’s episode, I’m sharing a story from my family’s past to help you better (and more simply) understand exactly what culture is and isn’t. Tweet it out: Culture doesn’t come solely from a big corporate push. It is […].

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95

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Diversity

AIHR

OCTOBER 20, 2021

What is the one way in which your organizational culture impacts your business strategy? To help you understand the ways your company’s culture might influence your business strategy, we asked business leaders and professionals this question for their insights. From making room for innovation and creativity to creating unique hiring criteria, there are multiple ways culture impacts strategy in business.

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Diversity Performance Review Retention Recruitment 98

Vantage Circle

OCTOBER 17, 2021

Diversity and inclusion (D&I) have become a buzz topic amidst small and large businesses over the recent years. Every company must focus and implement D&I programs to capture new markets, gain higher profits and financial returns. And to prove this point, we are here to mention 15 diversity and inclusion statistics that will help your business grow.

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Inclusion Diversity Retention Implementation 94

Leadership Freak

OCTOBER 20, 2021

When complexities fill your mind, worry weakens your knees. Complexity drives out clarity. Shadows become reality. Dread dilutes ability. Anxiety displaces confidence. Feeling overwhelmed is inevitable when complexity banishes simplicity.

Leadership Development 189

Leadership Development 189

Kevin Eikenberry

OCTOBER 17, 2021

I have two quick questions for you. First, in general, what is your confidence level? And in general, how would your results change if your confidence was higher? Your unspoken answers to those questions likely prove my point: building confidence is a proven and effective way to get better results in most any area of […]. The post Building Confidence in Yourself and Others appeared first on Kevin Eikenberry on Leadership & Learning.

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Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

Benefits

AIHR

OCTOBER 19, 2021

The behavioral observation scale is a popular performance appraisal method because it is reliable and easy to use. It is different than an outcomes-based performance appraisal because it focuses on behavior rather than results. What exactly is a behavioral observation scale, its advantages and limitations, and how to create a BOS? Let’s get started!

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Scaling Sales Sales Manager 98

Agile42

OCTOBER 20, 2021

Retrospectives provide the opportunity for a team to look back and see how they can improve. They can be a catalyst for organizational change as well as team change. . Continue reading Retrospectives – What makes a retro good at agile42.

Organizational Change 80

Organizational Change 80

Sweet Process

OCTOBER 21, 2021

Featured Bonus Content: Download 30 FREE Client Intake Form Templates! Click Here To Download It. The first impression always matters in business. If you’re a service provider, you want to provide the best onboarding experience for your clients. To make this happen, you need a client intake form. Aside from helping you collect clients’ personal […].

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Onboarding 52

Walk Me

OCTOBER 21, 2021

An efficient Workday® implementation shortens your time-to-ROI, accelerates employee productivity, and ensures that the workforce can focus on actually using the software instead of learning to use it. The success of the implementation can also impact the overall ROI of your investment. A poor implementation, for instance, can decrease the overall utilization of the software, employee engagement, employee productivity, and, as a result, software ROI.

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Implementation ROI Software Change Fatigue 52

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

Diversity

AIHR

OCTOBER 18, 2021

The HR business partner job description varies across companies. However, there are some typical responsibilities and competencies, and qualifications requirements that we will discuss to help you understand what the HRBP role looks like. Contents A sample HR Business Partner job description – Job overview – Responsibilities of an HR Business Partner HRBP skills and qualifications HR Business Partner salary A day in the life of an HR Business Partner.

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Human Resources Strategic Planning Inclusion Implementation 98

Eric Jacobsen Blog

OCTOBER 21, 2021

Here are ten questions (or bundles of questions) you should ask yourself to ensure you are thinking and acting like a superboss. These are from Sydney Finkelstein 's book, Superbosses. Do you have a specific vision for your work that energizes you, and that you use to energize and inspire your team? How often do people leave your team to accept a bigger offer elsewhere?

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Energy Manager 52

Mike Griffiths

OCTOBER 21, 2021

Now that my Beyond Agile book has been published, I would like to thank some people who helped shape its content and ideas. Alistair Cockburn and Joshua Kerievsky helped me appreciate the balance between people-focussed activities and effective processes. “.Agile approaches combine a mixture and equal balance of people and process approaches to delivery.

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Software Project Management Manager 52

Vantage Circle

OCTOBER 21, 2021

Companies consider several factors when deciding on a compensation planning tool. In layman’s terms, compensation management software allows an organization to plan and administer employee compensation packages in an organized manner. While designing a compensation planning tool, a company may also have internal factors to consider, such as the internal salary structure.

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Compensation Manager Workflows Software 52

Speaker: Ann Meyers Piccirillo

From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.

Compliance

AIHR

OCTOBER 21, 2021

Do you worry that your current organizational culture is holding your business back? Cultural transformation is the answer. Fill in the form to access this step-by-step guide, where we’ll discuss: . Organizational culture and its benefits How to recognize the need for cultural transformation 9 steps to successfully transform your organizational culture.

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Benefits Marketing Manager 64

Eric Jacobsen Blog

OCTOBER 21, 2021

The global pandemic has awakened people of all ages to just how fragile and finite life can be. This reality likely disproportionately impacted midlife individuals. Because, midlife is a pivotal time to assess career goals, relationships, and lifestyles, to challenge ideals set earlier in life. “So many people I’ve talked to have no idea where they are going or want to go once they hit their mid-forties,” shares Michael Clinton , author of the new book, ROAR into the Second Half of Your Life - B

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Nonprofit Media Travel Manager 52

Mind Tools Leadership

OCTOBER 20, 2021

Imagine this. You’re driving for work late one evening when your car breaks down on a lonely road. You call the office for advice, and it’s your boss who picks up the phone. What happens next? A Lesson in Leadership. l was in that exact situation about thirty years ago, shortly after starting my first real job. I’d been sent out in an unfamiliar company car, and for some reason I hadn’t spotted that it was nearly out of gas.

Accounts 52

Accounts Manager 52

Walk Me

OCTOBER 20, 2021

What is HR automation and why should you care? HR managers are under increasing pressure to keep up with the pace of digital acceleration. Technology is driving change in every area of business, from HR to customer service to finance. To compound matters, HR departments are being increasingly required to add more value to the core business. Challenges such as talent shortages, the digital skills gap , and even automation itself can make it difficult for HR departments to keep up, or know where t

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ROI Software Onboarding Metrics 52

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

Retention