Help Scout Leadership

APRIL 17, 2025

Telling the Help Scout story is a big responsibility. Learn how (and why) we're working to amplify more employee voices in our content.

147

147

Leadership Freak

APRIL 14, 2025

Just because successful people reach the peak it doesnt mean they know the best way up. Successful people blind us with want. We assume success means wisdom. We think money equals insight. We believe fame proves virtue. Lies one and all. Fools become influencers because we believe success equals universal competence.

Leadership Development 271

Leadership Development 271

UVA Darden

APRIL 18, 2025

Can Economic Troubles Be Better Predicted? A New Tool Says Yes. fosterl Fri, 04/18/2025 - 16:04 Image 21 April 2025 Global Economies & Markets Lauren Foster In the fast-paced world of global finance, money is always on the move. At times, much of that movement is consistent and relatively predictable. Cash tends to migrate toward economies that promise higher growth and better returns.

Benchmarking 59

Benchmarking Banking Business Administration Administration 59

Refresh

APRIL 18, 2025

Practicing healthy habits at work can keep your mind and body performing their best. Stay at the top… The post Wellness Tips to Stay Energized and Productive first appeared on The Express Blog.

Manager 52

Manager 52

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

Help Scout Leadership

APRIL 18, 2025

A solid technical implementation is necessary for security, but tools alone do not make a good security program. Learn how we take a people-first approach to security to keep data safe at Help Scout.

Implementation 147

Implementation 147

Leadership Freak

APRIL 18, 2025

I felt rushed most of my life. I blame it on pressure to get stuff done. Procrastination feeds pressure. People-pleasing makes it worse. Fear of failure is a destructive taskmaster. Ive learned that life begins in unrushed moments. Speed is good. Hurry is bad. John Wooden said, Be quick, but dont hurry.

Leadership Development 238

Leadership Development 238

Refresh

APRIL 17, 2025

Empathy, the ability to perceive and respond to the feelings of another person with compassion, is an important… The post Empathy as a Healthcare Leadership Skill first appeared on The Express Blog.

Staffing 52

Staffing 52

Help Scout Leadership

APRIL 16, 2025

Learn how our support team uses their time away from the queue for professional development and get some inspiration for implementing a Learn Something program of your own.

Implementation 147

Implementation 147

Leadership Freak

APRIL 17, 2025

Most people wait to be chosen. Taylor Swift chose a "choose yourself" approach. At 13, she walked into Nashville writing sessions and called a suggested lyric trite. The professional songwriter she challenged was almost four times her age. How can you choose yourself like Taylor Swift Did?

Leadership Development 185

Leadership Development 185

AlignOrg

APRIL 15, 2025

As spring ushers in a season of renewal, it’s an opportune time for organizations to rejuvenate their operating models. Just as we declutter our homes, businesses can benefit from a “spring cleaning” to enhance efficiency, align with strategic goals and foster sustainable growth. Drawing inspiration from AlignOrg Solutions’ methodologies , here are several key steps to revitalize your organization’s operating model: 1.

Operations 52

Operations Workflows Implementation Government 52

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

Diversity

Refresh

APRIL 16, 2025

Even in the age of artificial intelligence, 68% of customers prefer speaking with a live customer service representative,… The post Phone Skills Are Key to Customer Service Success first appeared on The Express Blog.

52

52

SME Strategy

APRIL 15, 2025

Servant Leadership and Exit Strategies in 2025: Business Strategy with Cameron Bishop of Raincatcher

52

52

Leadership Freak

APRIL 16, 2025

Beginnings dont always determine endings. Good intentions get lost by afternoon. I live by intention in the morning. By the afternoon Im doing the next pressing thing. I choose how to show up while Im in the shower. By 2 p.m., my best self is taking a nap. Begin by winning the morning.

Energy 177

Energy Leadership Development Manager 177

Kotter Inc.

APRIL 14, 2025

Average CEO tenure is shortening, and the number of CEOs making unplanned departures has been rising. Faced with an escalating transition trend, boards are looking for answers on how best to understand and address it.

Culture Change 52

Culture Change Operations Retention Leadership Development 52

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Diversity

Refresh

APRIL 15, 2025

2025 marks the first time in history that seven generations are alive at the same time. Right in… The post Gen X Workers: Spotlight on the Sandwich Generation first appeared on The Express Blog.

52

52

Nir Eyal

APRIL 14, 2025

Have you ever cringed while showering, suddenly remembering something embarrassing you said years ago? That memory still feels so fresh, so realbut what if I told you it might be entirely distorted? The post Stop Gaslighting Yourself: Why Your Memory Isn’t as Reliable as You Think appeared first on Nir and Far.

47

47

Harvard Business Review

APRIL 18, 2025

Six ways to navigate the relationship.

Energy 23

Energy Manager 23

Leadership Freak

APRIL 15, 2025

Goal setting drives progressbut it can also drive burnout, blind spots, and bad decisions. Before you chase the summit, ask: Are your goals worth the cost? Discover 3 goal setting traps leaders makeand how to avoid them with clarity, integrity, and sustainable motivation. Dont die on the mountain.

Leadership Development 191

Leadership Development 191

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

Benefits

Refresh

APRIL 17, 2025

The sun is shining, the days are longer, and everyone seems to be in a more relaxed mood.… The post Why Summer Gives You a Job Search Edge first appeared on The Express Blog.

40

40

Kellogg Insight

APRIL 15, 2025

After the Biden administrations broader approach to regulating competition, expect more-targeted enforcement in the years ahead.

Administration 77

Administration 77

Harvard Business Review

APRIL 17, 2025

There are ways to speak up without risking your relationship or standing.

Manager 22

Manager 22

Michael McKinney

APRIL 17, 2025

I DEAS shared have the power to expand perspectives, change thinking, and move lives. Here are two ideas for the curious mind to engage with: I. William Vanderbloemen on complaining: Complaining gives us a lot of positive reinforcement. It makes us think were smarter than the powers that be, and it helps us bond with a group. Ask anyone who is friends with their very first coworkers from decades ago.

230

230

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

Diversity

Refresh

APRIL 14, 2025

Starting your first job after college is a big step, but it doesnt have to define your entire… The post Make Your First Job After College Count first appeared on The Express Blog.

52

52

Peter Winick

APRIL 17, 2025

Leveraging Expertise to Elevate Your Business in Any Market We explore how thought leadership can transform complex, overlooked industries into strategic advantages. It highlights the role of clear communication, credibility, and long-term positioning in standing outespecially in B2B environments. The conversation provides actionable insights on using thought leadership to attract clients, gain visibility, and drive sustainable growth.

B2B 184

B2B Metrics Sales Sales 184

Harvard Business Review

APRIL 14, 2025

Use the experience to clarify your focus, strengthen your resolve, and help you grow.

Manager 22

Manager 22

Michael McKinney

APRIL 14, 2025

H ISTORICALLY, women have faced significant hurdles in employment negotiations. Heres what we know about these barriers, plus strategies leaders can use to improve fairness in the workplace. The Barriers that Women Face In 2006, Carnegie Mellon University professor Linda Babcock and her colleagues published research showing that women tend to initiate negotiations, particularly salary negotiations, significantly less often than men do.

Compensation 211

Compensation Education Benefits Manager 211

Speaker: Ann Meyers Piccirillo

From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.

Compliance

Ed Batista

APRIL 13, 2025

Most of my clients are CEOs, and many of them are founders, and they're almost invariably high-agency people who enjoy taking on responsibility and prefer to be in charge. This is consistent with research by psychologist Jerry Burger which showed that differences in the need for control have a significant impact on behavior and attitudes, and that people who score high on this scale are more likely to become leaders: People with high desire for control were found to have a higher aspiration leve

Scaling 176

Scaling Manager 176

Lolly Daskal

APRIL 15, 2025

Its easy to assume that todays leaders are confidently embracing AI, but behind many polished titles and strategic goals is a quieter truth: uncertainty. Beneath the surface, even the most accomplished executives are wrestling with questions theyve never had to answer before. What does it mean to lead in a world where intelligence is automated? Where insight is generated in seconds?

Leadership Development 158

Leadership Development Manager 158

Harvard Business Review

APRIL 15, 2025

Gen AI can help polish resumes, practice interviews, or refine your leadership—if you know what to ask.

21

21

Chief Outsiders

APRIL 15, 2025

Strategic Moves to Weather Uncertainty with Confidence The U.S. consumer products industry is contending with a convergence of headwinds: elevated inflation, shifting consumer priorities, and a volatile macroeconomic environment. While the instinct in challenging times may be to pause or retreat, the companies that endure and evolve are those that lean in making strategic choices rooted in clarity, purpose, and value.

147

147

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

Retention