Sat.Mar 18, 2023 - Fri.Mar 24, 2023

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5 mistakes you’re probably making when you give feedback

Suzi McAlpine

If you’re still not sure whether nailing feedback conversations should be one of your main skills to prioritise as a leader, check out these studies: Gallup data shows that when employees receive “meaningful feedback”, they are almost four times more likely than other employees to be engaged. Meaningful feedback isn’t the norm, however. In another recent… The post 5 mistakes you’re probably making when you give feedback first appeared on Suzi McAlpine | The Art of Leadership.

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High-Tech Touchpoints Are Changing Customer Experience

Harvard Business Review

As technology becomes more powerful and affordable, your company is only limited by its imagination.

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Stagnation in Leadership: How to Avoid Getting Stuck in the Weeds

Lolly Daskal

As an executive leadership coach, I have firsthand seen the price that companies pay when their leaders become overwhelmed in the details or preoccupied with the specifics that they fail to see the bigger picture. This stagnation not only affects the leader’s own leadership, but also the teams they lead and the entire organization. Some consequences of stagnation in leadership include: Decreased employee morale: When a leader is buried in minutia, it leaves employees disengaged or frustrat

Energy 142
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3 Things to Keep in Mind When Delivering Negative Feedback

Kellogg Insight

First, understand the purpose of the conversation, which is trickier than it sounds.

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4 HR Priorities for 2025 to Supercharge Your Employee Experience

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

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HR’s Complete Guide to the Employee Handbook 

AIHR

An employee handbook should be the backbone of any organization to provide guidance and clarity on all HR-related items. Every HR team spends significant time and energy answering employee HR-related questions. With a well-crafted manual in place, not only do you have a reference point for employees to turn to when they have questions or concerns, but it also helps create a more streamlined, efficient HR process.

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How Machine Learning Can Improve the Customer Experience

Harvard Business Review

Seven potential applications — from better recommendations to fraud detection.

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Six Leadership Tips To Address Housing’s Challenging Times

Forbes Leadership

Business transformation has been critical in the past three years, putting an unnatural strain on leaders. Add those pressures to the growing housing crisis for the perfect storm of leadership challenges. Experts offer tips on how to adjust to today's times.

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Is ChatGPT Going to Change Search Marketing?

Chief Outsiders

Microsoft’s recent announcement on adding ChatGPT AI Technology to Bing must be sending warning signals to Google on the future of search marketing. With the integration of ChatGPT in Bing, the search engine will be able to provide results in a natural language – more conversational than a list of links that is today’s norm.

Marketing 124
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5 Strategies to Empower Employees to Make Decisions

Harvard Business Review

Leaders often want to give workers autonomy, but struggle to give up control.

Manager 136
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6 Ways to Encourage Your Employees to Reach Their Full Potential

Lolly Daskal

You know you found the right leader for your career when they are eager to take an active interest in your growth and success. The best leaders know how to get the most out of people. Here are six ways the most effective leaders encourage their employees to reach their full potential: Promote individually: When promoting individually, this means giving specific goals and objectives to work towards.

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How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

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American IQ Test Scores Show Recent Declines, According To New Study

Forbes Leadership

American IQ test scores have dropped during a recent 13-year period, according to a newly published study. That's a remarkable finding that runs counter to the well-established trend of increasing IQ scores throughout much of the 20th century.

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How to Prepare for Performance Management Conversations

Scott Elbin

For a number of my executive coaching clients, it’s the time of year when they’re wrapping up annual performance review conversations. As is usually the case, some of those are easy and fun, and others are hard and stress-inducing. Whether they’re part of an annual cycle, or much more useful, a timely pull-up on recent performance, performance management conversations are a fact of corporate life.

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Robots Are Changing the Face of Customer Service

Harvard Business Review

The potential benefits are clear — but to realize them, service robots must be designed and implemented the right way.

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4 Ways to Motivate Your Team Without Stressing Them Out

Lolly Daskal

Motivating your team can be a difficult task, especially if you don’t want to add any extra stress to their already busy schedules. However, there are several ways you can motivate your team without stressing them out. Here are five effective strategies: Allow team members to be in the driver seat: One of the biggest motivators for employees is the ability to have control over their work.

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The Diversity Reckoning: Can HR Survive Without New Perspectives?

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

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HR’s Guide to Analyzing and Lowering Attrition Rate

AIHR

The attrition rate indicates the percentage of employees who leave an organization compared to the average population employed over a specified period. It is also referred to as termination , planned or voluntary resignation, structural changes, and layoffs. This guide will detail how to calculate attrition rate, factors that impact attrition, and how to analyze your company’s attrition rate score.

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Disability Rights Advocates Speak Out Against Candace Owens’ Harmful Comments On Disability Representation

Forbes Leadership

The disabled community has been working tirelessly to break down attitudinal barriers and create more inclusive spaces in all areas of life, including fashion. Owens' comments were harmful and demonstrated a lack of understanding of disability rights, accessibility and representation.

Inclusion 116
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A New Gold Standard for Digital Ad Measurement?

Harvard Business Review

As the digital ad measurement landscape changes, companies should consider marketing mix models calibrated with ad experiments.

Marketing 117
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6 Things Successful Leaders do to Retain Their Top Talent

Lolly Daskal

As a leader, it’s important to consider how to retain top talent in order to have a successful team. One key way to do this is by creating an employee value proposition that truly resonates with your employees. Successful leaders understand that this proposition must be meaningful enough to make a real difference in the lives of their team members.

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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

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Learn How to Start Journaling. It’s a Ritual Worth the Time

BetterUp

Did you know one of the most powerful self-improvement activities is right at your fingertips? No, it’s not working out or having good sleep hygiene (although these are great habits). It’s something even simpler — learning how to start journaling.

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Leaders Love Puzzles (for Better and for Worse)

Ed Batista

An observation drawn from my practice is that leaders love puzzles. So do many people, of course, but typically as an absorbing hobby. In my experience a disproportionate number of leaders exhibit an almost obsessive need to tackle and solve complex problems, and this trait is one of the factors that drove them to seek out (or create) a leadership role, which reliably presents them with any number of "puzzles" to solve on a daily basis.

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What Silicon Valley Bank Did Right

Harvard Business Review

It became a fixture among startups because it understood their needs better than other banks.

Banking 112
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What the Southwest meltdown says about the need for HR-driven digital transformation

Kotter Inc.

The post What the Southwest meltdown says about the need for HR-driven digital transformation appeared first on Kotter International Inc.

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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

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Want To Be An Entrepreneur? Think Like A Pilot

Forbes Leadership

While you don’t have to be a member of the Mensa Society to command an aircraft, you do need a combination of some unique traits if you are to get through the rigors of flight training. Those traits mirror ones required to be an entrepreneur.

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Why Productivity Isn’t Everything for Leaders

Association Now Leadership

Intense focus on meeting your goals has its virtues—and its drawbacks. Better leadership, experts say, means diversifying leadership styles. There’s no one wrong way to be a leader—except, perhaps, being overly committed to the idea that there’s one right way of doing things. Consider the case of Elon Musk, who since taking over Twitter last year has worked to institute a productivity-focused, “hardcore” workplace culture at the social media platform.

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Becoming More Collaborative — When You Like to Be in Control

Harvard Business Review

It can be hard to let go, but being more inclusive will lead you to better decisions.

Inclusion 110
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Automatic Influence: How Your Perception Influences Everything You Do

Michael McKinney

I T ALL STARTS with perception. Everything we feel, every choice we make, and everything we do all starts with our perception of our environment. Our perceptions automatically influence our feeling, and they in turn, automatically influence our actions. Perception is powerful. Erik Van Alstine takes us through the various ways the See-Feel-Act Progression influences everything we do in Automatic Influence: New Power for Change in Work and Life.

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How To Empower Your Workforce With Modern Fertility Benefits

Speaker: Andrea Wuchiski

In an era where a workforce spans multiple generations, HR managers and Total Rewards leaders face the unique challenge of designing benefits packages that cater to diverse employee needs. This session will delve into how comprehensive fertility benefits can bridge generational gaps, support employees’ health, and enhance workplace satisfaction. Join us for an insightful session that highlights the strategic importance of fertility benefits in today’s competitive job market.

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Money Buddies: Don’t Go It Alone with Your Wallet

Nir Eyal

Now, more than ever, we have to be smart with our money. Yet navigating our personal finances and adhering to a budget can be a daunting task. However, there’s a free and fun technique that anyone can use to get back on track with their finances: getting a money buddy. The post Money Buddies: Don’t Go It Alone with Your Wallet appeared first on Nir and Far.

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Top Private School Applications Surge Amidst South Florida’s Real Estate Boom

Forbes Leadership

Enrollment at top private schools in South Florida is booming, as many out-of-state families have moved to South Florida in the years since the pandemic, seeking sunny weather, and escaping state income tax.

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Research: Remote Workers Are More Anxious About Layoffs

Harvard Business Review

A study of 80,000 employees found that remote employees were 32% more likely than their in-office peers to feel anxious in the wake of news about layoffs.

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Leading Thoughts for March 23, 2023

Michael McKinney

I DEAS shared have the power to expand perspectives, change thinking, and move lives. Here are two ideas for the curious mind to engage with: I. Bob Chapman , Chairman and CEO of Barry-Wehmiller, on developing human potential: “When somebody comes into our organization and agrees to join us, when we invite them into our organization, we become stewards of that life, just as we are when a child comes into our life.

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Behind The Curtain: How Todays Political Climate is Steering HR and DEI in 2025

Speaker: Hanh Nguyen

In today’s ever-changing world, HR professionals often find themselves juggling conflicting priorities - especially when external factors seem out of their control. As we traverse the unpredictable waters of the current political and economic landscape, we find ourselves at a crossroads. For HR leaders, understanding how these external forces shape our diversity, equity, and inclusion efforts is crucial.