Help Scout Leadership

APRIL 29, 2021

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. For proof, compare this 2014 customer promise from Comcast — “We are committed to providing Comcast customers with a consistently superior customer experience” — to this recording from the same year. Your culture is the set of beliefs held by your employees about your company: who and what it is for, what it values, and how they act in response to

Metrics 139

Metrics Sales Sales Implementation 139

Nir Eyal

APRIL 26, 2021

The post What is the Opposite of “Distraction?” The Single Word that Will Change Your Life This Year appeared first on Nir and Far.

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Agile42

APRIL 1, 2021

agile42 is proud to present a new TV series format: Scrum Survivor! Three software development teams of 7±2 people will battle it out on reality TV. Who will be the winner? Read on for an exciting behind the scenes interview. Continue reading Scrum Survivor at agile42.

Software 113

Software 113

15Five

APRIL 1, 2021

If you’ve ever had to navigate a canoe down a winding, obstacle-heavy river, you know how important it is that the bow and the stern are synchronized. For a minute, I want you to close your eyes and imagine your business as a canoe and the river as the specific market or industry in which you operate. Think of the rower in the front of the boat (the bow) as your organization, providing power and forward motion to your business.

Strategic Planning 111

Strategic Planning Energy Marketing Operations 111

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

Benefits

Kevin Eikenberry

APRIL 18, 2021

If you are reading these words, you have experience with, thoughts about, and a wide variety of feelings about work. For many of you, your experiences, thoughts, and feelings have changed over the last year. While our personal experiences are valid, maybe it is time develop a better understanding of work in a broader context. […]. The post Work: A Deep History, From the Stone Age to the Age of Robots appeared first on Kevin Eikenberry on Leadership & Learning.

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Tanveer Nasser

APRIL 21, 2021

When I started my leadership podcast almost 10 years ago, I had a very simple goal - I wanted to create a platform where I could get the chance to talk with some very smart and really cool people. That’s why the first guest I had on the “Leadership Biz Cafe” podcast was Guy Kawasaki. But I have to admit all these years later, I never thought that the journey I started with this podcast would open the door for me to have a one-on-one conversation with Tom Peters.

Education 98

Education 98

Nir Eyal

APRIL 8, 2021

The post Maybe Social Media Isn’t Making Teens Depressed, After All. And Here’s What Likely Is. appeared first on Nir and Far.

Media 130

Media 130

Vantage Circle

APRIL 22, 2021

Since early last year, many companies have found HR technology to be crucial for running effective businesses when staff are in remote locations. This technology has also been essential for helping teams to provide virtual benefits. Sharing information with remote employees is easier with the proper tools and resources. That’s why more businesses are focusing on implementing different technologies that can help them stay compliant, monitor time efficiently, manage payrolls, and drive engagement.

Software 98

Software Metrics Benchmarking Banking 98

Leadership Freak

APRIL 21, 2021

7 universal principles: #1. If you’re persistently exhausted, you’re doing too many things. Reflections for exhausted leaders: What needs to be true for you to rest? What time will you stop working today?

Energy 75

Energy 75

Kevin Eikenberry

APRIL 20, 2021

LinkedIn’s latest Workplace Confidence Index was published last week and it tells several interesting stories. 50% of all respondents state that job or work flexibility is the most important factor for them if they are looking for a job today. It is now the top of the list, and the fastest rising factor since their last […]. The post Work Flexibility is Quickly Becoming an Expectation appeared first on Kevin Eikenberry on Leadership & Learning.

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Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

Diversity

Tanveer Nasser

APRIL 7, 2021

During a recent conversation with a group of executives about the growing importance of empathy and leadership, a few leaders brought up the issue of addressing failure and the importance of not only “failing fast”, but making sure efforts are made to understand what can be learned from this setback. As we didn’t delve much further into this subject, it got me thinking that this would be a great topic to bring up in my Leadership Espresso Shot series.

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Help Scout Leadership

APRIL 27, 2021

For customer service teams, the support queue shapes their work lives, shifting from a trickle of questions to a raging torrent of customer confusion throughout the various seasons of a business. Understanding and managing the power of the queue is critical to a sustainable customer service organization. The art of the support queue. You might well ask, “Why do we need a whole article about dealing with a list of questions?

Manager 119

Manager Workflows Metrics Engineering 119

Nir Eyal

APRIL 5, 2021

The post Will Clubhouse be a Habit or Has-Been? appeared first on Nir and Far.

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Vantage Circle

APRIL 5, 2021

The past year hasn’t been easy on anybody. Even more so for the employees. In addition to worrying about the pandemic and the isolation bought on by it, people with jobs had additional concerns about their job insecurity. Do you know the one thing that is worse than losing your job? It’s losing your job during a pandemic. With many businesses around the globe being forced to lay off the majority of their workers, such fears of being laid off are understandable.

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SaaS Manager Account Management Employee Engagement 90

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

Retention

Leadership Freak

APRIL 19, 2021

Feeling wronged begins when you’re in diapers. Remember that look of betrayal your son or daughter gave you when they got their first shot in the doctor’s office. Things go downhill from there.

Accounts 75

Accounts 75

Kevin Eikenberry

APRIL 6, 2021

You might know that I grew up on a farm. And on a farm, you work late into the evening when needed. You see, my Dad was a night person. So it was not uncommon for me to work very late into the evening. Because of this, I grew up thinking I was a night […]. The post When Are You at Your Best? – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

Manager 103

Manager 103

Sweet Process

APRIL 26, 2021

Being able to converse with members of your staff or team is the superpower every business needs. Good communication between employee-employee and employer-employee acts as a positive catalyst for your business’s growth. Healthy communications make working through difficulties, and celebrating successes, easier. That’s why in this episode of the Process Breakdown Podcast, host Dr.

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Help Scout Leadership

APRIL 27, 2021

Every time I travel to Boston, I stay in the same hotel. It’s not fancy and the location isn’t great, but they know how to wow a customer. The way that I’m treated when I go there has always left an impression on me. The first time I stayed there, I arrived in the dead of winter. My face was chapped, and my hands were raw as I checked in. Ten minutes after I got to my room, guest services showed up at my door with some cookies and hot chocolate.

Banking 119

Banking Travel Revenue Scaling 119

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Scaling

Nir Eyal

APRIL 18, 2021

The post Don’t Fall for This Excuse Trap: Why “That Won’t Work for Me” is Self-Sabotaging appeared first on Nir and Far.

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Vantage Circle

APRIL 9, 2021

Soft skills, also known as "interpersonal" or "people skills," are essential for day-to-day interactions both inside and outside the workplace, and they complement technological or hard skills. Soft skills refer to how people connect, listen, participate in conversations, provide input, work as part of a team, solve problems, and resolve disputes.

Recruitment 71

Recruitment Human Resources Strategic Planning Manager 71

Leadership Freak

APRIL 13, 2021

Warren Bennis was brilliant when he said, “Becoming a leader is synonymous with becoming yourself.” But what if you’re a jerk-hole? Perhaps you shouldn’t always ‘be yourself’.

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Kevin Eikenberry

APRIL 13, 2021

I. Love. Auctions. And I love pretty much any type of auction. But my favorite is hands-down an antique tractor auction. (Yep, they exist.) And while if you like auctions, this video might be even more interesting to you. But regardless, I’m sharing the lessons that I learned from a recent tractor auction – and […]. The post Lessons Learned at an Auction – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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Speaker: Brian Richardson

With a staggering 92% of CEOs prioritizing skill development, and 84% struggling with transformation, mastering upskilling is now more critical than ever. Drawing on extensive research and collaboration with hundreds of leading organizations, discover key hurdles and innovative best practices in workforce upskilling. You'll walk away with a deep understanding of how to build a culture of continuous learning, expert insights into assessing the current skills of your employees, and a strategic too

Mind Tools Leadership

APRIL 15, 2021

Let me be honest with you: I don’t always tell the truth. I don’t blatantly lie, and I don’t camouflage things as much as I did in my younger years. It’s not radical, but I may omit some facts or skirt around them. So I knew, as soon as I read the title, that Kim Scott’s book, “ Radical Candor ,” was going to force me to take a long, hard look at my relationship with the truth.

Travel 64

Travel Media Manager 64

Help Scout Leadership

APRIL 27, 2021

While I’m writing this in March of 2021, having just experienced a generational winter in my home state of Texas that created a source of stories I can use to bore my future grandchildren to death, I realize one nice thing about power outages is a return to books. I’ve always enjoyed reading, but I can’t say that it was a nightly affair for me like it has become during this stunning storm of 2021.

B2C 119

B2C B2B Implementation Manager 119

Agile42

APRIL 26, 2021

The theme of April has been leading remotely, and this month agile42's Andrea Tomasini has teamed up with our trusted partner, Geoff Watts to share insights of the effect the COVID-19 pandemic has had on organisations. Please find the recording of the live session here. Continue reading Leading Remotely: Webinar at agile42.

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Vantage Circle

APRIL 14, 2021

COVID-19 pandemic has forced many employers to make complex business and political decisions to comply with government-imposed constraints (e.g., physical separation measures) while still preserving their profits and business growth. It has necessitated them temporarily closing their doors and reducing their workforces through layoffs and, in many cases, terminations.

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Hospitality Employee Engagement Diversity Assets 61

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.

Onboarding

Leadership Freak

APRIL 8, 2021

You’re spending time with people whether you seek input or not. You invest time including people, or you squander time resolving the consequences of excluding them. Excluding people creates a self-inflicted crisis.

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Kevin Eikenberry

APRIL 27, 2021

Every leadership course talks about delegation. And if it doesn’t, it comes up in the conversation. How do I know this? Because I’ve taught hundreds and every time I do, we talk about delegation. And even though it’s a major topic of conversation, many leaders are not doing it well. In the video below, I’m […]. The post Why Are You Delegating?

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Heather Stagl

APRIL 14, 2021

In my latest Fundamentals of Influencing Change at Work course, one of the participants asked a question: How do I integrate change management into the structure of a project that’s already happening?

Change Management 58

Change Management Manager 58

Help Scout Leadership

APRIL 27, 2021

If someone told you they were starting a clothing line where everything was one size fits all, you’d probably pass on investing. With so many different body types and fit preferences, the reality is that one size fits all simply doesn’t work. Though it’s hard to imagine with clothing, the truth is lots of software operates on a one-size-fits-all model.

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Small Business Software Workflows Manager 105

Speaker: Andrea Wuchiski

In an era where a workforce spans multiple generations, HR managers and Total Rewards leaders face the unique challenge of designing benefits packages that cater to diverse employee needs. This session will delve into how comprehensive fertility benefits can bridge generational gaps, support employees’ health, and enhance workplace satisfaction. Join us for an insightful session that highlights the strategic importance of fertility benefits in today’s competitive job market.

Benefits