October, 2012

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The 12 Toughest Challenges of Leadership

Leadership Freak

The challenges of leadership are inside leaders. Stop blaming organizations and others for your shortfalls and failures. Take the bull by the horns. You are the bull. The 12 Toughest Challenges of Leadership: Humility during success. Confidence during setbacks. Stepping back so others can step up. Putting plans into action – Follow through. Experience shows [.].

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13-Point Checklist For Ensuring Good Customer Service

Eric Jacobsen Blog

Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder. So, here's a checklist that is primarily from sales expert and author Paul R. Timm that you can use to evaluate your organization's customer service via the phone: 1.

Sales 107
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Is it OK for Leaders to Be Scared?

Kevin Eikenberry

At this time of the year being scared or scary is kinda cool – after all it is Halloween! But this is a short season and leaders lead all year long, so the question asked by the title of this piece is a good one – “is it ok for leaders to be scared?” Most [.].

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Testing Early and Often: An Interview with Matthew Bissett

CMCrossroads

In this interview, Matthew Bissett, the test manager responsible for the integration and testing of his area's flagship system for Her Majesty's Government, shares his thoughts with us on the importance of early testing in order to rapidly speed up software releases.

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Is Your Background Screening Policy Built For 2025? What HR Leaders Need To Know Now

Speaker: Liz Charron

From evolving legislation to shifting workforce expectations, background screening is undergoing major transformation and HR is in the driver’s seat. With new compliance requirements and growing scrutiny, today’s HR leaders must build programs that are not only audit-ready, but outcome-driven. HR Management and Employee Relations Expert, Liz Charron, will delve into how HR teams can navigate the latest legal changes, connect screening to workforce ROI, and embed these practices into the very fab

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The “Cookie-Dough” Analogy

GMC

This is a great metaphor that I came up with that applies to most high tech products, and could certainly make the a point to all innovative companies with a product development group. Click on the link to see the diagram (below). What do you all think? Post by: Ryan Stock.

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Put Failure in Its Place

Harvard Business Review

You've started a company and it goes belly-up. Or you launched a new product and not only does it fail to sell, customers actually hate it. Or you get fired. What happens when you dare to dream, make that dream real, and then fail? There's the plucky Henry Ford quotation which admittedly, and almost embarrassingly, I have used: "Failure is only the opportunity to begin again more intelligently.

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How To Discuss Poor Performance With An Employee

Eric Jacobsen Blog

As a leader, the time will come when you will have to speak with an employee about his or her poor performance. Here are six steps that will guide you through that process: Tell him what performance is in need of change and be specific. Tell him how his actions negatively affect the team. Let the discussion sink in. Set expectations of performance improvement and timeframe, and get his agreement on the desired outcome.

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The Confidence/Competence Loop

Kevin Eikenberry

There are several basic areas of study that, as we study them, we can become more effective coaches and leaders. This long list includes both human behavior and learning. The psychological concept I want to talk about today comes from the intersection of these two fields of study. Don’t worry; I’m not going to go [.].

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8 Powerful Ways to Inspire Courage in Others

Leadership Freak

The past is the future, apart from courage and perseverance. Success is persistently taking the next step. Taking the next step takes courage. “You will never do anything in this world without courage” Aristotle “In the realm of ideas everything depends on enthusiasm… in the real world all rests on perseverance.” Goethe The [.].

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Overcoming the Reason People Resist Change

Leadership Freak

“In a chronically leaking boat, energy devoted to changing vessels is more productive than energy devoted to patching leaks.” Warren Buffett Talking about change is easy, acceptable, even exciting. Talking and executing are two different things. Change becomes real when we have to change our own attitudes and behaviors, not until. The wrong picture: Change movements [.].

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The Hidden Skills That Separate Good Leaders from Great Ones

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

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The Seven Powers of Powerful Questions

Leadership Freak

Questions are the most powerful statements you make. Questions expose. Your questions tell me who you are. Questions invite thought. Answers end thought. Questions enlighten. “It is not the answer that enlightens, but the question,” Decouvertes. Questions overcome resistance. People naturally question statements. On the other hand, ask an honest question and people lean in. [.].

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How to Quickly End Useless Meetings

Leadership Freak

More lying happens in meetings than any other place in your organization. Most lies are lies of silence. In meetings, silence isn’t consent, its cowardice, self-interest, manipulation, or political expediency. Honesty, more than anything else, transforms meetings. Truth-telling ends useless meetings. When there’s more honesty in the “meeting after the meeting,” excellence is a myth.

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Letting Go of the 12 Behaviors Holding You Back

Leadership Freak

12 Behaviors that always hold leaders back: Avoiding. Avoiding is the path to mediocrity. Copying others and loosing you. Copying others is useful when it aligns with your strengths. When it doesn’t align, it creates stress, pressure, frustration, and failure. Over thinking and under acting; stressing preparation over execution. Most organizations plan well and execute poorly. [.].

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6 Ways Successful Leaders Think

Leadership Freak

Only fools plan to fail. Leaders always plan to succeed. Working on plans is working to anticipate and nullify reasons for failure. But, failure happens in spite of plans. There’s more to success than hard work. The uncomfortable truth is sincere, smart, hardworking people fail all the time. Success demands hard work and right thinking. Learning [.].

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4 HR Priorities for 2025 to Supercharge Your Employee Experience

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

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Seven Power Tips for Spotting Future Leaders

Leadership Freak

You’ll fail apart from surrounding yourself with talented people. This means: Great leaders identify and develop great leaders. One of my favorite Jack Welch quotes is, “The team with the best players wins.” But, how do you identify the best players? Look for those who are: Already active. Frustrated. They look around and don’t like [.].

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How the Need for Fairness Destroys People

Leadership Freak

The need for fairness prevents people in the middle from reaching the top. Every organization of any size has slackers, drifters, and fence sitters. Top management should deal with them, but sometimes they don’t. It’s not fair that you give 100% while they give 75%, or less. The need for fairness whispers in your ear, [.].

Manager 279
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So You Screwed Up …

Leadership Freak

Mistakes make you feel dumb, even though they are the path to wisdom. Few things change us more than mistakes. Not making mistakes is worse than making them. Sometimes the best way to move forward is looking back. Rather than ignoring mistakes, relive them. I asked, Irv Rothman, CEO of Hewlett-Packard Financial Services, about making [.].

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How to Make a Difference that Matters

Leadership Freak

A life that matters is not about desire; it’s about how. Leaders who make a difference develop internally and explore externally. Neglect one and you won’t make a difference that matters. Component one: High impact begins internally with who you are. From this vantage point, making a difference that matters is all about you. It [.].

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How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

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The 10 Ways to Gain Influence

Leadership Freak

If leadership is influence then dominance and coercion aren’t leading. Police have rightful authority to control. Relying on power, authority, or position, makes you look like a cop writing speeding tickets. Danger: Dominant leaders achieve compliance at the expense of loyally, inspiration, and innovation. If you want to lead, increase your influence.

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The Secret to Creating the Future

Leadership Freak

Frustrated leaders spend far too much time focused on the past and far too little time creating the future. They’re always saying, “What are we doing wrong?” The past cannot be changed. Stop trying to fix it. If you don’t have clear vision for the future, looking back destroys you. Your past can be: A [.].

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When Collaboration Doesn’t Work

Leadership Freak

Stop bowing at the altar of collaboration. It’s usually better to work with others, to collaborate. But, collaboration isn’t always useful or necessary. Collaboration can be cumbersome, ineffective, or detrimental. Sometimes, having someone work for you is better than working with them. Collaboration isn’t useful when: Time is short. Collaboration is slower than working alone.

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The Secret Power of Hearing Shadows

Leadership Freak

Listening is a skill. Hearing someone is a gift. My dad’s first words when I told him about my new job were, “It’s not very close to home.” I was a fresh college graduate in Missouri. He was back home in Maine and the job was in Pennsylvania. I did the easy thing. I heard [.].

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The Diversity Reckoning: Can HR Survive Without New Perspectives?

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

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The Feedback Question that Changes Everything

Leadership Freak

When was the last time you received useful feedback? Everyone who craves excellence craves feedback. You need to know how you’re doing and how to improve. You’ll never reach excellence without feedback. Honesty is problem one: The higher you go the more likely people say what they’re expected to say, not what they believe. Honest [.].

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High Performer or High Potential

Leadership Freak

All leaders always keep watch for high performers they can move into greater responsibilities. You’re a lousy leader who may succeed in the short-term but fail in the end, if you don’t. Seduction: Passion to develop great teams seduces leaders into hoping high performers are high potentials. But… All high performers are not high potentials. [.].

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10 Proven Ways to Run Great Meetings

Leadership Freak

Poorly run meetings are like garbage strewn along the organizational highway. Useful meetings are like the Sumatran Tiger, powerful but nearly extinct. Great organizations have great meetings. 7 reasons meetings suck: They’re too long. They lack purpose and outcomes. The wrong people are in the room. Participants aren’t accountable for results. Participants engage in turf [.].

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Right or Wrong Isn’t the Issue

Leadership Freak

This post is inspired by a reader who writes, “I believe that leaders make decision not based on what is right or wrong but what is relevant in the context.” Most leadership decisions are about good, better, and best, not right and wrong. They aren’t moral. Moral decisions aren’t compromised. Options, on the other hand, are explored and [.].

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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

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How to Get What You Want

Leadership Freak

It takes conviction, candor, and courage to push against the boss or the board. Managers who can’t stand up and push back are inevitably pushed around and down. Yesterday, I talked with the President and CEO of Hewlett-Packard Financial Services, Irv Rothman. He leads 1,500 employees in over 50 countries. His book, “Out-Executing the Competition” [.].

Manager 268
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How to Win by Leaning In

Leadership Freak

Strong winds blow you down when you lean back. Successful leaders lean into resistance, adversity, failure, and criticism. Leaning away from resistance is a sure way to be blown down by resistance. Not: Welcome and learn from the stormy parts of leading. Don’t reject them. Leaning-in isn’t fighting-off. Lean against: Change encounters resistance.

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The Untapped Secret of Leadership Success

Leadership Freak

Jack K. is one of the most popular and well-known guys in my community. One reason, he tells stories. He has a bucket of stories that I’ve heard several times and want to hear again. This morning, I’ll see Jack and ask him to tell what I call the, “Two Invoice Story,” again. Stories: Inspire. Instruct. Enlighten. [.].

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How to Uncover Your Greatest Value

Leadership Freak

Image source The people you serve determine the value you bring. The owners of a growing company didn’t appreciate the greatest value they brought their customers. Surprisingly, it wasn’t their products and services. Their best customers said: They understand us and our business. They take the time to understand the way we do things. I [.].

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Future of HR: Navigating Transformation in the Digital Age

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.