Help Scout Leadership

OCTOBER 19, 2021

To get the most out of your customer service team, they need access to the right support tools and resources. Here are 27 to consider.

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Leadership Freak

OCTOBER 29, 2021

“Anything that affects my team is mine.” Brandon Ross* “If the traffic light in front of my building isn’t working, I’m having someone look into it.

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John Maxwell

OCTOBER 6, 2021

The John Maxwell Enterprise Announces an Innovative Partnership Series for 21 st Century Leadership: The League of Extraordinary Leaders. The globe’s premier leadership organization shares a fresh strategy for expanding leadership training and influence through a series of strategic partnerships with five unique thought leaders and their organizations.

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Employee Engagement Energy Implementation Benefits 147

Nir Eyal

OCTOBER 12, 2021

FOMO, the "fear of missing out,” refers to the feeling of “anxiety that an exciting or interesting event may currently be happening elsewhere.” Most people at one time or another have been preoccupied by the idea that someone, somewhere, is having a better time, making more money, or leading a more exciting life. The post Getting Over FOMO, the Fear of Missing Out appeared first on Nir and Far.

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Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

AIHR

OCTOBER 7, 2021

Here’s how you can get ahead. From rising inflation, disrupted supply chains to the ever-changing state of play of COVID-19, uncertainty is on top of everyone’s mind and most boardroom meeting agendas. But as companies learn to live with uncertainty, what can business and HR leaders do to ensure their organizations are not flying into this new era of work completely blind?

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Digital Transformation Metrics Human Resources Operations 128

High Scalability

OCTOBER 11, 2021

What would a totally new search engine architecture look like? Who better than Julien Lemoine , Co-founder & CTO of Algolia , to describe what the future of search will look like. This is the second article in a series. Here's Part 1. Search engines need to support fast scaling for both Read and Write operations. Rapid scaling is essential in most use cases.

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Scaling Engineering Operations Marketing 123

Leadership Freak

OCTOBER 27, 2021

Miss Hisler summoned Stephen King to the principal’s office because he had written and sold a horror story to his classmates. He earned over nine dollars in one day.

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Kevin Eikenberry

OCTOBER 25, 2021

We are all in the decision-making business – especially as leaders. In order for us to make effective decisions, we need clear decision criteria. Yet too often, we don’t slow down to consider, we just decide. When you look at the next decision in front of you – do you know what your criterion for […]. The post What is Your Criteria for Deciding?

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Nir Eyal

OCTOBER 24, 2021

The post “Digital Body Language” Is Everything: Interview with Erica Dhawan appeared first on Nir and Far.

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Vantage Circle

OCTOBER 28, 2021

November ushers in the season of celebrations and gratitude. While you may be thinking about Thanksgiving, there is another equally important holiday— National Gratitude Month! And it's the perfect time to celebrate this wonderful sentiment in the workplace. Each November, the US observes National Gratitude Month. For many of us, it's an opportunity to reflect on what we're thankful for in our professional and personal lives.

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Compensation Travel Assets Employee Engagement 111

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

Diversity

Agile42

OCTOBER 20, 2021

Retrospectives provide the opportunity for a team to look back and see how they can improve. They can be a catalyst for organizational change as well as team change. . Continue reading 11 Ways to Improve Your Retrospectives at agile42.

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Organizational Change 111

Help Scout Leadership

OCTOBER 21, 2021

Learn about 15 types of customer communication tools you can use to engage your audience and make the most of your customer relationships.

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Leadership Freak

OCTOBER 22, 2021

Losing yourself and finding yourself ruins leaders. Most of us are still finding ourselves. We live to please our parents, teachers, bosses, lovers, and friends.

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Leadership Development 246

Kevin Eikenberry

OCTOBER 18, 2021

Quick – what do you think of first when you hear the word “different?” Once you get past judging yourself or wondering why I asked you the question, or wondering what the right answer is, chances are a bunch of thoughts, feelings and experiences come to your mind. If you look at that mental list, […]. The post Different Doesn’t Have to Mean Worse appeared first on Kevin Eikenberry on Leadership & Learning.

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Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Diversity

Nir Eyal

OCTOBER 17, 2021

The post Good News! Your Willpower Isn’t Limited–Don’t Believe the “Ego Depletion” Theory appeared first on Nir and Far.

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15Five

OCTOBER 28, 2021

While paved with good intentions, the road to becoming a strategic HR hero can contain a few hazards and roadblocks that slow you down, or worse, grind your efforts to a halt. Over my career conducting over 2000 employee engagement meetings with HRBPs and executives, I’ve identified some of these common roadblocks as well as the best practices that truly do lead to a more engaged workforce.

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Employee Engagement Metrics Accounts Benchmarking 105

Agile42

OCTOBER 20, 2021

This article explores how Objectives and Key Results (OKRs) and goal setting can change the collaboration style within an organization, based on agile42’s experiences with. Continue reading Goal setting as a tool for organizational change: a case study at agile42.

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Organizational Change 109

Help Scout Leadership

OCTOBER 13, 2021

This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support.

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eCommerce Software 291

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

Benefits

Leadership Freak

OCTOBER 19, 2021

NEW BOOK GIVEAWAY!! 20 copies available!! Leave a comment on this guest post by Jane Finette to become eligible for one of 20 complimentary copies of her new book, Unlocked: How Empowered Women Empower Women.

Leadership Development 246

Leadership Development 246

AIHR

OCTOBER 26, 2021

How much does it really cost to hire a new employee? Cost per hire is one of the most used HR metrics and recruiting KPIs. Understanding cost per hire enables you to make more strategic decisions when investing in your recruitment efforts. In other words, it helps in decision-making around the costs involved in the hiring process and also provides an estimation of the cost of hard-to-fill roles.

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Recruitment Metrics Compliance Advertising 105

Kevin Eikenberry

OCTOBER 26, 2021

You’ve heard of helicopter parents, right? These well-intentioned parents tend to hover over their children (like a helicopter) and typically take too much responsibility for their children’s experiences and lives. They of course do this out of love, to protect their children. Have you ever had a helicopter boss? Again, likely out of good intentions, […].

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15Five

OCTOBER 21, 2021

As Strategic Partnerships Director at LearnUpon, Cathal Small builds successful partnerships that create best-in-class learning solutions for businesses. Beginning his journey in Customer Success, he’s hyper-focused on helping many of the world’s leading organizations develop learning strategies that fuel success. In the past, learning has typically fallen on the shoulders of only a few.

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Manager Onboarding Sales Sales 105

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

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Nir Eyal

OCTOBER 3, 2021

The post The New Norms of Business: Interview with Nathalie Nahai appeared first on Nir and Far.

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Help Scout Leadership

OCTOBER 26, 2021

SaaS customer support has a deeper impact on your business's key metrics than you might think. Here's why it’s important and how to do it well.

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SaaS Metrics 290

Leadership Freak

OCTOBER 18, 2021

Individualism isn’t all it’s cracked up to be. Even the Lone Ranger had Tonto. Acting independently might feel good, but leaders act with the interest of others in mind.

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Leadership Development 246

AIHR

OCTOBER 11, 2021

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Manager 262

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

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Kevin Eikenberry

OCTOBER 5, 2021

Don’t let that title scare you. I am not turning this into a health series and I am not selling any supplements. ?? A few of months ago, I decided I wanted to get rid of my “COVID 19” Pounds that is. So I studied up on intermittent fasting and then I went to work. […]. The post Lessons from Intermittent Fasting – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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Eric Jacobsen Blog

OCTOBER 25, 2021

A recent Deloitte quantitative survey led by Amelia Dunlop of 6,000 people in the US revealed that 84% of respondents said they do their best work then they feel worthy. And nine out of 10 people surveyed agreed or strongly agreed that it matters to them to feel worthy. Yet, five out of 10 indicated that they sometimes, often, or always struggle to feel worthy.

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Manager 98

Nir Eyal

OCTOBER 10, 2021

The post Choice Architecture: Your Decisions Aren’t Entirely Yours (Interview with Eric Johnson) appeared first on Nir and Far.

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Help Scout Leadership

OCTOBER 25, 2021

Check out the companies who are delivering exceptional customer experiences in B2B, B2C, and Ecommerce.

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B2C eCommerce B2B 290

Speaker: Brian Richardson

With a staggering 92% of CEOs prioritizing skill development, and 84% struggling with transformation, mastering upskilling is now more critical than ever. Drawing on extensive research and collaboration with hundreds of leading organizations, discover key hurdles and innovative best practices in workforce upskilling. You'll walk away with a deep understanding of how to build a culture of continuous learning, expert insights into assessing the current skills of your employees, and a strategic too