Help Scout Leadership
JUNE 8, 2021
Artificial intelligence (AI) shows incredible promise in 2021, but the experience of interacting with an AI chatbot is more like talking to a distracted toddler than it is to Tony Stark’s Jarvis. Still, using AI chatbots for customer service makes plenty of sense. Perhaps you’ve read about recent AI breakthroughs, seen a compelling demo, or heard that your competition is installing an AI system.
John Kotter
JUNE 8, 2021
Every single one of us will bring our own version of the past year to work. Organizations need to thoughtfully consider this as they plan their re-entry strategies. What will it take to fill a languishing workforce with energy, drive, and enthusiasm?
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Leadership Freak
JUNE 29, 2021
The time it takes to reflect, evaluate, and focus seems misspent when you feel like a long-tailed cat in a room full of rocking chairs.
Nir Eyal
JUNE 13, 2021
The post What Is Motivation? You’ve Probably Been Thinking About It All Wrong appeared first on Nir and Far.
Speaker: Chandra McCormack, CPA, MBA, NACD.DC
Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult
Kevin Eikenberry
JUNE 29, 2021
On the day that we release this video, it’s just about the middle of the year. But whether you’re watching this video in June or you’re watching it in November, it is a very valuable practice to do a process check. A process check is an opportunity to get out of the day to day […]. The post Do a Process Check – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
AIHR
JUNE 9, 2021
Any organization that wants to thrive in the new digital economy has the ability to do so by focusing on the most valuable asset it has — its people. Talent development – strategically developing employees’ skills based on organizational objectives – is the foundation of an organization’s sustainability. Ongoing efforts to evaluate skill gaps, provide training programs, and manage succession planning lead to more capable employees and better organizational performan
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
15Five
JUNE 3, 2021
Feedback shouldn’t be just a once-a-year activity. The most engaged companies make feedback a continuous endeavor from monthly surveys to biweekly one-on-ones. However, giving feedback is much easier said than done. Chances are, you’ve probably committed at least one feedback faux pas. Some employers talk about how they would’ve done things better. Others only highlight what a team member does wrong while skimping on recognition.
Leadership Freak
JUNE 14, 2021
Those who make the plan make the plan work. But when leaders make the plan, they encounter skepticism, reluctance or resistance.
Nir Eyal
JUNE 6, 2021
The post “Just Say No” Is Bad Productivity Advice appeared first on Nir and Far.
Kevin Eikenberry
JUNE 15, 2021
Accountability is one of those words that everyone has thoughts and feelings about. I’ve been known to call it the longest 4 letter word in the dictionary. And when I am asked to define or describe it in my workshops and coaching sessions, I can do so with one word. Find out my simple definition […]. The post Simplifying Accountability – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Jeremy York
Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.
AIHR
JUNE 14, 2021
Job dissatisfaction has a negative impact on your organization’s performance. So how do you spot the signs, and how do you overcome the causes of job dissatisfaction at your workplace? This article walks you through it. Contents What is job dissatisfaction? Signs of job dissatisfaction in the workplace How job dissatisfaction affects your organization 8 common causes of job dissatisfaction and ways to address them.
Help Scout Leadership
JUNE 17, 2021
We’ve all read those great customer experience stories that make us feel awed and admiring, but some of those stand-out examples can be misleading. While they certainly jerk at the emotions and evoke a sense of wonder for the brand, they usually end up drawing attention because they are so far outside of the norm. They aren’t the typical conditions under which the company does business.
15Five
JUNE 22, 2021
At any stage of the employee lifecycle—from talent acquisition to performance management—compensation is always top of mind. While exciting perks garner initial excitement, the key to engaging and retaining talent begins with greater transparency and understanding around compensation. Research shows that many employees lack a clear understanding of their total compensation package.
Leadership Freak
JUNE 28, 2021
Don’t make yourself special by making your exasperations unique. You might think your frustration outshines the irritation of others, but you’re not that special.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Nir Eyal
JUNE 24, 2021
The post The Influencers Dinner: An Interview with Jon Levy appeared first on Nir and Far.
Kevin Eikenberry
JUNE 1, 2021
When I think of the word tradition, I instantly think of the song “Tradition” in one of my favorite plays The Fiddler on the Roof. And while when we talk about traditions, we are often talking about them in the context of holidays or celebrations and the things we do to commemorate them, in the […]. The post Do Your Traditions Feed You?
AIHR
JUNE 15, 2021
In its original use, compa ratio (or comp ratio, or compensation ratio) is a simple formula designed to compare an individual’s actual salary to the midpoint of a defined salary range. Over the past few decades, HR and compensation professionals have found many more ways to use it. As a result, it has probably become the most helpful ratio in pay and compensation analysis.
Help Scout Leadership
JUNE 10, 2021
Anyone who’s worked in customer support knows it’s best played as a team sport. Strong individual contributors matter, but the real magic happens when working together. In order to create an environment conducive to collaboration, you need the right tools — and one of the most important is a team inbox. What is a team inbox? A team inbox is a shared mailbox where multiple agents can manage and collaborate on customer conversations from a single email address (support@, help@, etc.).
Speaker: Kaitlin Ruby Carroll
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Heather Stagl
JUNE 10, 2021
A new change management lead and external consultant recently asked: Our change management team is rolling off a project soon as all remaining departments go live. How do we help the organization manage their implementation once we are out of the picture? Great question! Change managers often move from project to project, even when working … The post How to Sustain Change After You’re Gone first appeared on Enclaria: Influence Change at Work.
Leadership Freak
JUNE 1, 2021
Luke Burgis changed the way I understand myself and see the world. Let’s begin with wanting.
High Scalability
JUNE 8, 2021
This post introduces common methods to prevent Linux memory fragmentation, the principle of memory compaction, how to view the fragmentation index, etc.
Kevin Eikenberry
JUNE 13, 2021
When an individual chooses to be accountable, they will be more committed and ultimately get better results. When a team has a culture and expectation of mutual accountability, it supercharges success, confidence, and results. The culture creates a sense of meaning and purpose for all involved. Leaders creating a culture of accountability get the best […].
Speaker: Jeremy York
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
Tanveer Nasser
JUNE 30, 2021
When it comes to leadership, there are certain topics that inevitably come up regardless of what industry you operate in. Over the past month, one of the topics I’ve been addressing with leaders is the importance of empathy in leadership, which is why it’s the focus of this edition of my Leadership Espresso Shot series. Specifically, something emotionally intelligent leaders recognize as being critical to building relationships with their employees in order to drive success and growth in their o
Help Scout Leadership
JUNE 15, 2021
Many want to draw strict boundaries around customer experience and customer success, but I find it much more satisfying to live inside the spectrum rather than at the edges. I see customer experience and customer success as flavors inside the same ice cream parlor of treating the customer well. If you’re doing it right, you’re delivering a great experience that helps them successfully use your product or service.
AIHR
JUNE 22, 2021
Organizations are increasingly taking steps to talk about employee satisfaction, but not everyone defines it and measures it in the same way. Employee satisfaction has a strong correlation between so many important people’s practices for organizations, such as intention to stay, productivity, and organizational culture. To get the most out of employees, you need to ensure there is a strong focus on employee satisfaction and track employee satisfaction metrics.
Leadership Freak
JUNE 30, 2021
Rituals bring control in the storm. The storm won’t change, but how you respond does. During a recent coaching call, a client relayed a ritual he uses before showing up at work.
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
Eric Jacobsen Blog
JUNE 17, 2021
The following statements from author Scott Wintrip convinced me to read his book, High Velocity Hiring: How To Hire Top Talent In An Instant : "Hiring is broken. There's a new way to hire that's faster, efficient, and effective. Instead of waiting for the right person to show up, the new way to hire is to wait for the right job to show up. Instead of waiting until a seat is empty to search for talent, the new way of hiring starts the talent search before that job opens.
Kevin Eikenberry
JUNE 21, 2021
The pandemic started with little or no warning and changed the landscape of work and the expectations of workers in ways we never expected. Now, depending on where you live and your specific context, the pandemic is ending – or you can see when it will be over. Leading post-pandemic requires understanding of where we […]. The post Where We Stand in Creating a Post-Pandemic Workplace appeared first on Kevin Eikenberry on Leadership & Learning.
Tanveer Nasser
JUNE 16, 2021
Next month marks the 10th year that I’ve been doing my podcast “Leadership Biz Cafe”, something that I started as an excuse to talk with some fascinating people about leadership and which has since become one of the most popular leadership podcasts out there. Although I didn’t make any plans to celebrate this milestone, I’m delighted that I’ve been able to welcome such incredible guests as Tom Peters and now with this episode, another one of my leadership heroes, Jim Kouzes.
Help Scout Leadership
JUNE 3, 2021
Every time I need to buy a pair of jeans, I trick myself into thinking it’ll be an easy process. I’m sure I can simply order from the last place I bought them or just check a few stores. Inevitably, the place I ordered from last time changed something about the fit or material, and the in-store options are lacking. I end up making a bunch of trips, printing out shipping labels like it’s a part-time job, and still have no denim to show for the trouble.
Speaker: Brian Richardson
With a staggering 92% of CEOs prioritizing skill development, and 84% struggling with transformation, mastering upskilling is now more critical than ever. Drawing on extensive research and collaboration with hundreds of leading organizations, discover key hurdles and innovative best practices in workforce upskilling. You'll walk away with a deep understanding of how to build a culture of continuous learning, expert insights into assessing the current skills of your employees, and a strategic too
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