Harvard Business Review

OCTOBER 1, 2024

Researchers analyzed data from more than 1,000 customer-centricity transformation projects over the past 25 years. They found that only 15% of CEOs and sales teams have a customer-centric strategy. Most run their company or customer relationships based on a product-focused mindset, which puts the onus on finding a market to sell one’s products to, rather than orchestrating growth together with customers.

Sales 109

Sales Sales Marketing Team Management 109

Alison Green

OCTOBER 1, 2024

This post was written by Alison Green and published on Ask a Manager. I’m off for a few days, so here’s an older post from the archives. This was originally published in 2020. A reader writes: I am part of the HR department at my workplace, and we hired “Andre” a few months ago as a part of our student group. He’s only 18, but he’s been a hard worker and always takes initiative around the office.

Compliance 94

Compliance Administration Accounts Benefits 94

Harvard Business Review

OCTOBER 1, 2024

This meditation exercise can help you face — and overcome — your fear of failure, says Harvard Business School Professor Arthur C. Brooks.

Manager 101

Manager 101

Leadership Freak

OCTOBER 1, 2024

Seneca said, “Our lack of confidence is not the result of difficulty. The difficulty comes from the lack of confidence.” Things we instinctively avoid - discomfort, failure, risk, and difficulty – make us grow strong. Here are 21 ways to defeat weakness and grow strong.

Leadership Development 92

Leadership Development 92

Speaker: Jeremy York

Typically, when people think of diversity, they think of physical traits such as the color of one’s skin or physical abilities/incapabilities, etc. But diversity is much more than this. It is about appreciating our differences and including others that may have a different perspective or point of view. Our experiences, upbringings, education, and so many other things shape how we think, act, and feel—all of which make us diverse.

Diversity

Alison Green

OCTOBER 1, 2024

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’m the owner of a company. Our team is mighty, but tiny — only 10 people, three of whom are in leadership/senior positions. One employee firmly believes that since we spend most of our time at work, coworkers should function more like family than like, well, coworkers.

Manager 84

Manager 84

Lolly Daskal

OCTOBER 1, 2024

As organizations strive to cultivate the next generation of leaders, the role of artificial intelligence (AI) in leadership development programs has become increasingly prominent. AI-powered tools and analytics offer a wealth of opportunities to enhance the effectiveness and personalization of these critical initiatives. As an executive coach, I’ve identified several ways AI can be leveraged to strengthen leadership development programs.

Leadership Development 67

Leadership Development Succession Planning Diversity Inclusion 67

Refresh

OCTOBER 1, 2024

Great jobs make a real difference, and everyone—including disabled workers—should have the chance to prepare, land, and thrive… The post October Is National Disability Employment Awareness Month—Good Jobs for All first appeared on The Express Blog.

Inclusion 52

Inclusion 52

Scott Elbin

OCTOBER 1, 2024

Repeatedly answering the same questions or dealing with recurring requests can prevent you from tackling high-value strategic work. If this sounds familiar, you’re likely applying temporary fixes to broader, systemic problems. Take it from a recent coaching session I had with an executive, an attorney turned strategist, overwhelmed by daily interruptions from staff with “legal issues”—many of which weren’t legal issues at all or were minor enough not to warrant escalation

Workflows 52

Workflows Implementation Manager 52

Vantage Circle

OCTOBER 1, 2024

Understanding the different types of employee engagement is essential for creating a workforce that’s not just content, but motivated and driven to excel. It’s about tapping into the deeper connections employees have with their work, which fuels productivity, innovation, and long-term loyalty. When companies truly grasp how engagement takes shape, they can better navigate challenges, seize growth opportunities, and build teams that thrive under any conditions.

Employee Engagement 52

Employee Engagement Retention Human Resources Business Administration 52

AIHR

OCTOBER 1, 2024

Workforce management metrics are critical for understanding and optimizing how businesses manage their employees, yet many struggle to use them effectively. This can hinder decision-making, as many companies (43%) only use ad-hoc reporting or none at all, limiting their ability to respond quickly to workforce changes. Real-time workforce management metrics that provide instant insights into productivity, engagement, and resource allocation can offer a competitive edge.

Metrics 52

Metrics Manager Staffing Revenue 52

Speaker: Debra Squyres and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

Retention

Harvard Business Review

OCTOBER 1, 2024

After founding knownwell to support people in need of obesity care, Brooke Boyarsky Pratt must decide how to scale her company.

Scaling 63

Scaling Organizational Development 63

Kellogg Insight

OCTOBER 1, 2024

For firms facing securities litigation, their executives’ alma mater could mean the difference between innocence and guilt.

62

62

Harvard Business Review

OCTOBER 1, 2024

The SEC has an opportunity to increase transparency, efficiency, and fairness in the U.S. labor market.

Marketing 70

Marketing Human Resources Manager 70

Alison Green

OCTOBER 1, 2024

This post was written by Alison Green and published on Ask a Manager. I’m off for a few days. Here are some past letters that I’m making new again, rather than leaving them to wilt in the archives. 1. My coworker whispers a daily affirmation to me I work in a fairly open plan corporate setting. A new colleague joined another team about a month ago, and passes my station daily on his way to see his boss.

Manager 76

Manager 76

Speaker: Hanh Nguyen

In today’s ever-changing world, HR professionals often find themselves juggling conflicting priorities - especially when external factors seem out of their control. As we traverse the unpredictable waters of the current political and economic landscape, we find ourselves at a crossroads. For HR leaders, understanding how these external forces shape our diversity, equity, and inclusion efforts is crucial.

Inclusion

Harvard Business Review

OCTOBER 1, 2024

A conversation with Columbia Business School’s Michael Morris on cultural psychology.

Employee Engagement 67

Employee Engagement 67

Alison Green

OCTOBER 1, 2024

This post was written by Alison Green and published on Ask a Manager. I’m off for a few days, so here’s an older post from the archives. This was originally published in 2019. A reader writes: I’ve worked at a medium sized tech company as a software engineer for the past two years now. Our city has an ordinance requiring all businesses to compost and recycle.

Engineering 88

Engineering Energy Software Manager 88

Chris LoCutro

OCTOBER 1, 2024

In this episode of The Chris LoCurto Show, we tackle an issue that affects many leaders and businesses: conflict avoidance. While conflict is inevitable in any organization, avoiding it often leads to bigger problems down the line. We dive into why conflict avoidance occurs, how to recognize your tendencies, and the steps you can take to handle conflict in a healthy, productive way.

Accounts 52

Accounts Energy Manager Implementation 52