Eric Jacobson

DECEMBER 22, 2024

If you want to delight your customers, then the book by Steve Curtin , Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees. The book explains the seven ways for you and your employees to demonstrate exceptional customer service : Express genuine interest Offer sincere and specific compliments Share unique knowledge Convey authentic enthusiasm Use appropriate humor Provide pleasant surprises Deliver serv

Hospitality 52

Hospitality Energy Manager 52

Alison Green

DECEMBER 22, 2024

This post was written by Alison Green and published on Ask a Manager. Im on vacation. Here are some past letters that Im making new again, rather than leaving them to wilt in the archives. 1. My employee might give me drugs for Christmas I’m a manager of a the warehouse team at our company and earlier today a member of the sales team who reports to me and who I have a good rapport with asked me if I smoke pot.

Sales 90

Sales Sales Manager 90