Sun.Mar 02, 2025

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high school career counseling is using ChatGPT, giving 360 feedback to a clueless coworker, and more

Alison Green

This post was written by Alison Green and published on Ask a Manager. Its five answers to five questions. Here we go 1. How do I give 360 feedback to my clueless coworker? I have been asked to complete a 360 review for the junior staffer on my team. In general, I would like to only be positive in these, as that’s what I want in return! And I have never expressed these feelings to this coworker.

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How To Provide Superb Customer Service

Eric Jacobsen Blog

If you want to delight your customers, then the book by Steve Curtin , Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees. The book explains the seven ways for you and your employees to demonstrate exceptional customer service : Express genuine interest Offer sincere and specific compliments Share unique knowledge Convey authentic enthusiasm Use appropriate humor Provide pleasant surprises Deliver serv

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Your 2025 New Year Resolutions Check-In

Eric Jacobsen Blog

Yikes. It's already March. Hopefully, you've mastered or are achieving good progress with your New Year's resolution(s) for 2025. If you need another resolution to tackle this year or haven't yet selected one, now is a good time to review this list below.