Wed.Aug 30, 2023

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Why Customers Leave Platforms — and How to Retain Them

Harvard Business Review

Companies often misunderstand the problem of users leaving their platforms. Disintermediation is a sign that your customers don’t think you are adding as much value as you think you are. Firms struggling with disintermediation can take simple steps to stop the bleeding before it’s too late — if they understand what’s really taking place. They should consider six factors: urgency, rake, risk, skill, frequency, and modularity.

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Empowering the Members of Your Team

Thought Leaders LLC

For you to get the most out of the members of your high performing team, you need to empower them. For you to get the most out of the members of your high performing team, you need to empower them. Remember, on a high performing team, those team members are typically very self-motivated, and they like being self-directed. You need to understand how letting go of your agenda, creating space for them to flourish, and then accepting that there are different ways of doing things is going to bring ou

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Take the Next Step

Leadership Freak

The life you want won’t appear like a rabbit out of a hat. Magic won’t help. Just take the next step. Fear stands between you and the life you want.

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Outcomes-Based Financing: The Quality Education India Development Impact Bond

UVA Darden

Outcomes-Based Financing: The Quality Education India Development Impact Bond burtonc Wed, 08/30/2023 - 14:08 1 September 2023 Business, Ethics & Society Finance & Accounting Public-Private Partnerships Impact Investing Social Impact Maggie Morse The Social Challenge Financing Quality Education India has made enormous progress in education to achieve a 99 percent rate of primary school access, but what of the quality of education available for children in India?

Education 105
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4 HR Predictions for 2025: Supercharge Your Employee Experience with Internal Communications

Speaker: Carolyn Clark and Miriam Connaughton

The future of HR is here, and it's all about collaboration, innovation, and impact. Join us for a forward-thinking session where seasoned experts Miriam and Carolyn will share insights and practical strategies to help you stay ahead of evolving HR trends. Discover how to build strong partnerships with internal teams to craft a transparent, authentic, and connected workforce experience.

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When a Success Formula Hardens

Michael McKinney

T HERE IS danger when success goes to a leader’s head. King Solomon wrote, “Pride goes before destruction and a haughty spirit before a fall.” When this happens, they are at risk for what Donald Sull calls in Revival of the Fittest , active inertia. He explains what happens: Managers get trapped by success, a condition that I call active inertia , or management’s tendency to respond to the most disruptive changes by accelerating activities that succeeded in the past.

Marketing 103
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Do you have the courage to repeat your ideas?

Peter Winick

Transcript: Don’t make me repeat myself. If you’re a parent, you’ve probably said this to your kids. More broadly, I think many of us are afraid to repeat ourselves to colleagues, customers, clients, vendors, other business partners, because we get self-conscious. We lack the courage to be willing to repeat our thoughts and our ideas.

Scaling 100

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Measuring Your Long-Term Strategy’s Short-Term Success

Harvard Business Review

Major strategy shifts need time to play out, but how long is too long?

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Effective Communication: Going Beyond the “Big Announcement”

AlignOrg

You arrive at work to find an invitation to attend an all-company “special meeting” where the CEO will share an important message. Something is about to change. And it is going to be BIG! In the hours before the scheduled meeting, the “meetings before the meeting” are in full swing. Speculation and anxiety are high. Work grinds to a halt. People are worried.

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How to Give — and Receive — Critical Feedback

Harvard Business Review

Executive coach and organizational consultant Ben Dattner says giving good feedback is about how you deliver it.

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Metatask vs. SweetProcess: Choosing the Perfect SOP Tool For Your Business

Sweet Process

Last Updated on August 30, 2023 by Owen McGab Enaohwo Start your free 14-day trial of SweetProcess No credit card needed. Cancel anytime. Click Here To Try it for Free. In 2020, the global business intelligence market was estimated at $22.26 billion. It is projected to grow with a CAGR of 8.7% over the years […] The post Metatask vs. SweetProcess: Choosing the Perfect SOP Tool For Your Business appeared first on SweetProcess.

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How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

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How Global Companies Can Create a Consistent Customer Experience

Harvard Business Review

Building a global company is easier, but also more nuanced and complex, than ever before. In the past, companies could limit expansion in a more controlled fashion to just one market at a time. In the digital age, global growth is far more continuous and incremental in nature. But with this new approach comes risk: If your customers in one market receive less value than those in another, they perceive your offering differently.

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9 Benefits of Sunlight in the Morning and Ways to Get it

BetterUp

Making time to step outside in the morning may feel like a luxury, but prioritizing outdoor time can have a positive impact on your entire day. Making sunlight a priority in the morning can trigger a ripple effect that resonates throughout your day. So, let's explore this phenomenon in detail.

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We’re New Here

Harvard Business Review

Whether it’s your first job or a fresh start, “New Here” is the young professional’s guide to work — and how to make it work for you.

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Harnessing the power of AI in HR

Walk Me

We’ve all seen HR evolve over the years. Remember the days of purely manual recruitment and annual appraisals? Today, HR processes are more sophisticated, data-driven, and centered around the employee experience. The transformation has been vast, and understanding this shift can provide valuable insights into where HR is headed next. You’ve undoubtedly heard the buzz around artificial intelligence (AI).

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The Diversity Reckoning: Can HR Survive Without New Perspectives?

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

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What’s the Halo Effect Bias? Definition and Real-Life Examples

BetterUp

Jump to section What’s the halo effect? Why the halo effect happens 4 examples of the halo effect at work The halo effect in marketing What’s the reverse halo effect?

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How To Become A Scrum Master

Agile42

Scrum has been proven to be a powerful framework for managing complex projects and delivering valuable products. As companies have become more Agile, the role of the Scrum Master has also become more important. If you’re intrigued by the idea of leading teams, fostering collaboration, and enabling seamless project delivery, becoming a Scrum Master could be the perfect path for you.

Manager 52
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The 10 Best Shopify Customer Service Apps (Compared)

Help Scout Leadership

Do you need a Shopify customer service app to help you manage customer support requests? Find out which Shopify apps are the best in this guide.

Manager 49
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We Don't Get What We Deserve.

Ed Batista

We don't like to acknowledge this. It feels unfair, an injustice. I talk with clients every day about perceived injustices, some grievous, even outrageous. But in my capacity as coach I don't do my clients much good by merely validating their grievances or affirming their outrage. Sometimes that's a starting point. Leaders need to vent like anyone else, and their colleagues may be unsympathetic (or implicated in the injustice), and their family and friends may not really understand the problem.

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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.