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Customer Retention: CEOs Share Strategies

Chief Executive

CEOs have spent the last few years chasing suppliers, employees, price increases, digital transformation, health protocols and new customers. Speeding up automation/digital transformation” registered second, with 32 percent. But that to-do list left out one crucial priority: existing customers. Work with champions.

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Why GE’s Jeff Immelt Lost His Job: Disruption and Activist Investors

Harvard Business Review

Andreessen’s article helped accelerate the company’s digital transformation. At GE the biggest problem in 2017 was major revenue misses in its power business.) Almost 20 years after Amazon was launched, it has massive revenue growth and barely has a meaningful profit. billion of GE stock — about 1.5%