Help Scout Leadership

AUGUST 22, 2023

Discover the benefits of live chat and learn how to effectively deliver live chat support to create better customer experiences. Read the full article

Benefits 189

Benefits 189

Leadership Freak

DECEMBER 31, 2024

Your definition of success is irrelevant; the steps are the same for everyone. Fools obscure the obvious. The path to achievement is simple. There are three factors of success within your control. You cant control the fourth.

Leadership Development 286

Leadership Development 286

David Grossman

APRIL 11, 2022

Clearly, the definition of an exceptional leader in today’s business environment has changed quite a bit over the past few years. What does it truly take to be a great leader? One of the biggest changes is that the pandemic has caused many people to reexamine their life priorities, including what they want from work – and from their leaders.

330

330

David Grossman

APRIL 1, 2020

It is seldom easy to share difficult news, but thinking through your approach in advance definitely can improve the process. But just like you plan for contingencies in your business, planning how you will communicate difficult messages can improve the ultimate outcome.

290

290

Leadership Freak

SEPTEMBER 17, 2022

Thanks to TikTok everyone is talking about ‘quiet quitting’ Definitions of quiet quitting: Quiet quitting doesn’t mean that an employee has quit, but they are setting boundaries at work and refusing to go… Continue reading →

246

246

Peter Winick

OCTOBER 31, 2024

I know exactly what the definitions of a charitable organization are. But in essence, if we look at you as a service business to a particular industry, so lots of folks could fit into that definition. If you put one word wrong, they reject you all day long. And I have 100% success rate because I know exactly what the IRS needs.

Nonprofit 276

Nonprofit Administration Strategic Planning Accounts 276

Lolly Daskal

MARCH 13, 2024

Work Redefined: Beyond Office Walls The very definition of work is undergoing a profound shift. Their presence in the workforce is ushering in an era where digital tools seamlessly integrate into daily work, reshaping how we collaborate and connect in a globally interconnected world.

Employee Engagement 345

Employee Engagement Leadership Development Manager 345

Michael McKinney

NOVEMBER 27, 2023

Limiting the definition of leadership Many have asked me how to define a leader, but I have refused. Opening the definition of leadership empowers leaders to play to their strengths rather than confining them to operate within a set style. Here are five outdated practices that organizations need to kick to the curb immediately: 1.

Leadership Development 287

Leadership Development Digital Transformation Diversity Operations 287

Michael Hyatt

OCTOBER 23, 2023

We rediscovered the competitive spirit running deep within our bones… And probably definitely overdid it. Two years ago, Full Focus leadership decided to invite the team to complete a friendly “Walktober” walking competition for team and individual prizes. The result?

200

200

Lolly Daskal

FEBRUARY 29, 2024

Distinguishing Leadership from Management: The disparities between leadership and management go beyond their definitions. For CEOs and executives, understanding when to embrace leadership and when to lean into management is crucial for success. A remarkable leader doesn’t always make an exceptional manager, and vice versa.

Manager 338

Manager Accounts Employee Engagement Leadership Development 338

Lolly Daskal

JULY 3, 2023

It’s a question that has been asked by many, and there are countless definitions and qualities that have been proposed. What makes a great leader?

Accounts 305

Accounts Employee Engagement Leadership Development Manager 305

Lolly Daskal

JANUARY 30, 2024

Leaders must definitively decide on communication norms, response times, and the most suitable channels for different types of messages. These range from video conferencing to project management tools, and the right technology is vital for seamless collaboration.

Project Management 293

Project Management Accounts Implementation Manager 293

David Grossman

JUNE 6, 2022

Although it may feel overwhelming or even impossible to measure the value of something as intangible as communication, the fact is there are definitive metrics by which you can measure success. It’s often said that what gets measured gets done.

Metrics 193

Metrics 193

David Grossman

SEPTEMBER 26, 2022

Although it may feel overwhelming or even impossible to measure the value of something as intangible as communication, the fact is there are definitive metrics by which you can measure success. It’s often said that what gets measured gets done.

Metrics 187

Metrics 187

Ed Batista

AUGUST 17, 2023

Winning offers many benefits over losing, and I want you (and my clients) to win, by any definition you choose. If your definition of "winning" rests upon your ability to obtain "more" than the people around you in order to feel "ahead," you will eventually, inevitably lose.

Metrics 234

Metrics Government Energy Benefits 234

Help Scout Leadership

SEPTEMBER 22, 2021

It is definitely for you, but not only for you. But most of the Help Scout blog is intended for many different audiences. Customer service professionals, yes, but also for founders in need of practical help and the people who just Googled “best help desk.” The Supportive,” this new column, is different.

Software 212

Software 212

Michael McKinney

FEBRUARY 8, 2024

Fine is a deceptively bad term because it’s not definitive. When not allowed the opportunity to skip a level, the employee is more likely to say everything is fine. Fine is not fine. Fine is what we say when we’d rather say something else but aren’t comfortable – it’s not worth it to do so. Fine doesn’t help anyone grow or improve.

Energy 221

Energy Manager 221

Alison Green

APRIL 2, 2025

Helena : No Me : Definitely dont want to stress her (or you!) Im definitely not expecting an answer before the deadline, but Id appreciate knowing how you would have handled this. Neither of the two volunteer bookkeepers has been very responsive. Q1 ended yesterday. Helena : They are very slow on returning emails.

Nonprofit 88

Nonprofit Revenue Energy Operations 88

Michael McKinney

JUNE 30, 2023

by @DrNickMorgan via @publicwords Leader Chracter Framework A definition of leader character based on ten dimensions that interact with an 11th, central quality of judgment. Podcast: @jamesstrock interviews Richard Norton Smith author of An Ordinary Man: The Surprising Life and Historic Presidency of Gerald R.

Diversity 223

Diversity Manager 223

Michael McKinney

APRIL 19, 2024

You habituate to things—a fancy car, a large-screen TV—but you don’t habituate to the joy of learning because learning by definition is change. But without habituation (and dare we say some boredom, restlessness, and greed), we might have remained cave dwellers. One cannot habituate to change.

299

299

LSA Global

JANUARY 9, 2025

The Definition of Corporate Values We define core values as the deeply ingrained and unique beliefs that guide all company actions and decisions especially when times are tough. The goal is to have employees agree upon the importance and definition of what each value looks like behaviorally in action.

Onboarding 69

Onboarding Accounts Retention Succession Planning 69

David Grossman

JUNE 5, 2023

Two-way might seem inherent in any definition of communication, but what often happens at work actually isn’t true communication. When employees are motivated by their work, they perform better than their less-committed counterparts and naturally boost the organization’s bottom line.

Employee Engagement 159

Employee Engagement 159

Michael McKinney

APRIL 14, 2023

The challenge, of course, is getting a refined set of values and definition of well-being with the buy-in of dozens, hundreds, or thousands of employees, all of whom have their own values and cultures they bring to work with them every day.

Accounts 267

Accounts 267

Peter Winick

DECEMBER 14, 2023

They’re definitely connected but they’re separate things. .’ So what I would ask you to think about is when making investments, don’t confuse your business with the book or your book with the business. They’re separate. Love to hear what you think.

Metrics 196

Metrics Marketing 196

Peter Winick

JANUARY 9, 2025

Or I one night a friend of mine who read the book and said, you know, my wife read it and said, we need to talk because there’s like three things in here that are spot on while you. And so there’s some conversations going on.

Revenue 279

Revenue Benefits Accounts Retention 279

Peter Winick

FEBRUARY 1, 2024

Kim Christfort I don’t think I can be as cool as Bill Nye the Science guy, but, uh, I definitely have experience in that direction. Kim Christfort But that’s that is definitely that is definitely true. Uh, so I was a pre-med undergrad, but I did a ton of performing arts and one like. Kim Christfort Haha.

Metrics 287

Metrics Real Estate Engineering ROI 287

Peter Winick

NOVEMBER 21, 2024

” And that was definitely a problem on that idea. Anyway, I should not have moved so fast on that one. Sheryl Sandberg, when she was my boss at Google, said, “Your biggest problem is you move too fast.” So anyway, we started this company, The company failed and finally I accepted.

Operations 255

Operations Software Scaling Manager 255

Michael McKinney

JANUARY 24, 2023

They are not a definitive list of desired traits but a roadmap to self-reflection and intentional renewal for the leadership context we face today. The Big 8 The Big 8 capabilities have been created to address the needs of the changing leadership environment and to counter the false beliefs that can creep into our thinking.

Diversity 255

Diversity Leadership Development 255

Ed Batista

APRIL 23, 2022

In fact, that they know more about their job than anybody else in the organization is part of the definition of knowledge workers. Increasingly "employees" have to be managed as "partners"--and it is the definition of a partnership that all partners are equal. It is also the definition of a partnership that partners cannot be ordered.

Scaling 200

Scaling Accounts Compensation Performance Review 200

Peter Winick

OCTOBER 17, 2022

Rhea Wessel Yes, definitely. That’s the core definition of an idea. Rhea Wessel Yes, definitely. Definitely got that forward motion. Rhea Wessel There are stories there that is good fodder for for articles, definitely. Talk about that. Would you agree? Based given your stories? That’s interesting.

Digital Transformation 230

Digital Transformation Engineering B2B Media 230

Ed Batista

APRIL 22, 2023

~Managing Oneself A dilemma we face when discussing "values" is that their definitions are highly subjective--and when we arrive at a definition that's true for us, we still have to determine what it means to actually live that value.

Compensation 144

Compensation Manager Diversity Energy 144

Michael McKinney

MARCH 1, 2024

Slow Productivity : The Lost Art of Accomplishment Without Burnout by Cal Newport Our current definition of “productivity” is broken. H ERE'S A LOOK at some of the best leadership books to be released in March 2024 curated just for you. Be sure to check out the other great titles being offered this month.

Metrics 224

Metrics Revenue Energy Media 224

Peter Winick

DECEMBER 12, 2022

Our conversation starts with Winston’s definition of “revenue alignment,” and what it looks like when done successfully. What’s this definition of a good lead so that when that lead handover happens, sales isn’t going to complain? Winston Henderson Yeah, definitely. It’s alignment wrong.

Sales 244

Sales Sales Marketing Revenue 244

Help Scout Leadership

JULY 13, 2021

This is one situation in which the company should have definitely folded. Get responsible: Center the customer’s perspective. They should not need to care about the business arrangements behind the scenes. If you sell something to them, you are (at least morally) responsible for their experience.

Balance Sheet 342

Balance Sheet Energy Accounts Benchmarking 342

Ed Batista

OCTOBER 23, 2022

1] For more on the definition and establishment of norms, see Rules Aren't Norms (On Better Meeting Hygiene). [2] 4] This is the definition I learned in 1998 from Roberto Fernandez, my brilliant Organizational Behavior professor at Stanford. Footnotes. [1] 3] Work Style Differences. [4]

Diversity 235

Diversity Performance Review Inclusion Benefits 235

Ed Batista

SEPTEMBER 15, 2022

This refers to the definition and membership of your team. Consider your existing team norms and revise as needed. More specifically, assess your norms related to emotion expression and regulation. Group Composition. Who qualifies, and who doesn't? Are the right people involved? Is anyone present who doesn't add value?

Operations 340

Operations Compliance Assets Compensation 340

Alison Green

APRIL 16, 2024

Bad managers — by definition — also tend not to be thoughtful about management in general, and how to attract and keep good employees, and how to create an environment good people will want to work in, and they’re often not paying a lot of attention to people’s morale and satisfaction. (This isn’t a logical worldview!

Manager 119

Manager 119