Harvard Business Review

APRIL 6, 2011

Do you have a process improvement program under way that you feel is going well? A large division of this company had recognized the need to dramatically change its business model to survive and succeed in a changing market. What kind of return can shareholders expect, and when? Their publicity got ahead of reality.

Process Improvement 15

Process Improvement Scaling Benefits Implementation 15

Harvard Business Review

OCTOBER 9, 2023

The most effective companies we interviewed use process mining to generate operational insights at scale, identify process inefficiencies, define targeted actions, and measure process improvements — all of which lead to value realization.

Operations 29

Operations Process Improvement Culture Change Scaling 29

Harvard Business Review

JUNE 8, 2017

This process-improvement methodology includes workflow redesign, error proofing, best-practice implementation, cost bundling, financial risk sharing, and outcomes measurement. Why was cardiac surgery ready and spinal surgery not? Registry participation is labor intensive and worth it.

Hospitality 8

Hospitality Insurance Travel Administration 8