Change Management Culture Change Process Improvement 
Harvard Business Review
NOVEMBER 16, 2011
It's hard to find leaders of the human resources (HR) function who are active in helping their organization improve the way it works. I asked dozens of people who are in HR or in process improvement to share examples of HR change leaders, and I only found a few. Though it's rare, here's an indicator of what is possible.
Harvard Business Review
OCTOBER 8, 2015
First, in each example, the provider organization used process improvements to boost quality of care for patients: better outcomes, an enhanced care experience, lower anxiety, less wasted time, and fewer health risks. Nevertheless, we don’t consider these efforts to be acts of charity but acts of strategy.
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