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CEOs Need Hard Data on Customer Loyalty

Harvard Business Review

Companies spend countless hours tracking financials: assets, liabilities, revenue, expenses, and cash flow. Perhaps that's the result of customer metrics long being seen as "soft" numbers with little clear connection to "hard" numbers like revenue or cash flow. The result?

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Can Best Buy Beat Amazon with Service?

Harvard Business Review

Amazon announced its quarterly sales were up 30% and its operating cash flow was up 8% to $3.4 While Amazon lost a small amount of money on a GAP basis, its sizeable cash flow funds continued rapid expansion. At the same time online retailers are flourishing. billion for the trailing 12 months.

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Don’t Let Your Company Get Trapped by Success

Harvard Business Review

This can be quantified by analyzing the extent to which the share prices of S&P 500 firms are driven by a firm’s present value of future growth options (PVGO) rather than cash flow from current operations. This variety can be hard to contain under the same roof. PayPal/eBay went even further by splitting the entire company.

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Case Study: When Key Employees Clash

Harvard Business Review

But Matthew's plan for reorganization and growth rested on collaboration between the administrative director and the director of clinical operations. Arthur struggled with cash flow because reimbursement was so slow. Clearly, Ellen and Ronnie had completely different work styles. Of course, the client comes first.".

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4 Types of Activist Investors and How to Spot Them

Harvard Business Review

However, free cash flow per share remained impressive at both companies, and fixed cost ratios remained somewhat intact. In other words, would an activist see a need for yield optimization, a merger, a capital structure reorganization, or a spin-off?

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Egnyte Architecture: Lessons learned in building and scaling a multi petabyte content platform

High Scalability

It is 12 years old currently and cash flow positive. Reorganizing the way we store data in memory or on disk. We started with SEM/SEO but over time as we grew, we used many channels to acquire customers like Social media, Biz dev, Trade shows, SEM, SEO, Inbound marketing and high touch sales for Enterprise customers.

Scaling 21
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should you get fired for bad behavior at a football game, I’m worried my boss is laying a paper trail to fire me, and more

Alison Green

Many other colleagues have a 5+ year history here, including through other reorganizations, so I think their varied skill set is better known than mine. Frame it as, I know were looking at a significant reorganization and a lot of roles will need to be combined, so I wanted to highlight my past experience with XYZ. (Be