The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION
Harvard Business Review
MAY 3, 2016
At Harvard Business School’s Advanced Management Program. ” In our e-mail Q&A, we asked Gulati to describe what managers can learn from his new book, Reorganize for Resilience: Putting Customers at the Center of Your Business (Harvard Business Press). Join the conversation. With Ranjay Gulati.
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