Benchmarking Culture Change Process Improvement 
Harvard Business Review
DECEMBER 13, 2012
They wanted to signal a cultural change but weren't prepared to spend millions — or even hundreds of thousands — to achieve it. Whose team got "robbed" the most when it comes to either incremental or breakthrough "best practices" or process improvements?
Harvard Business Review
OCTOBER 19, 2015
Supplemental analytics software allows them to identify process-improvement opportunities by examining detailed information on care-process flows and on the utilization and costs of personnel and supplies within their organizations. Excellent data has helped create a patient-centered culture at both institutions.
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