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Missing the Mark on A Project? Here's a Way to Get Back on Track.

UVA Darden

These processes often involve comparing the projects current state to a set of reference points or benchmarks. Progressive Adjustments : As new information becomes available, leaders update their expectations and evaluate progress against revised benchmarks. Universitat Politcnica de Catalunya; MBA, IESE Business School; Ph.D.,

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The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business Review

At Harvard Business School’s Advanced Management Program. And what are the benchmarks of success? The global real estate company Jones Lang LaSalle [JLL] is one of a number of business-to-business companies I studied that was able to make a successful transition across the levels just discussed.