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To Keep Employees, Be Tech-Forward

Chief Executive

Banks have made it simple to manage our money on a mobile device. As we move toward 2023 and into more economic uncertainty, strategies that embrace process improvement to reduce costs and improve efficiency will be top of the agenda. According to Workfront, an Adobe company, 49 percent of the U.S.

Banking 98
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The HRBP as People Analytics Evangelists – Are They Ready – No! Can They Be – Yes!

AIHR

A Vice President responsible for HR operations at a top US bank told me that his HRBPs weren’t up to the task of evangelizing people analytics. And, despite the transformation work the bank had done to enhance the strategic capabilities of its HRBPs, they were not even yet truly strategists.

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The Right CEO Personality for Process Improvement

Harvard Business Review

I also argued in my last post that the CEO has a critical and unique role to play in process improvement, enabling a companys activities to be redesigned across functions and divisions. If the CEO doesnt play this role, process improvement stays comfortably within functional boundaries. The company was too big for that."

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The Right CEO Personality for Process Improvement

Harvard Business Review

I recently argued that in industries such as distribution and logistics (Amazon, FedEx, UPS), process manufacturing (Exxon), insurance (Aetna), restaurants (McDonald's), and retail banking (Bank of America, Citibank, Wells Fargo), continuous process improvement is essential. The company was too big for that.".

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The HRBP as People Analytics Evangelists – Are They Ready – No! Can They Be – Yes!

AIHR

A Vice President responsible for HR operations at a top US bank told me that his HRBPs weren’t up to the task of evangelizing people analytics. And, despite the transformation work the bank had done to enhance the strategic capabilities of its HRBPs, they were not even yet truly strategists.

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Look to IT for Process Innovation?

Harvard Business Review

David Bogaerts and Jael Schuyer are process improvement experts (" Lean Master Black Belts " and "Agile coaches") in the IT and operations group at ING , a leading bank based in the Netherlands. They have weekly planning meetings and conference calls twice a week to work on internal customer service improvements.

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Before Automating Your Company?s Processes, Find Ways to Improve Them

Harvard Business Review

Examples of RPA and Process Improvement. The companies we have seen achieve the greatest success in deploying RPA are those who combine it with the disciplines of process redesign and continuous improvement. ” One example among many such improvements is in the secured lending business.

Banking 16