Harvard Business Review

AUGUST 30, 2018

Today, CIOs and CEOs of large companies are faced with an overwhelming demand for digital transformation and a bewildering, often conflicting landscape of advice. As you work with clients around the world, you know that digital transformation is on every leader’s mind. Let me take digital transformation.

Digital Transformation 8

Digital Transformation Banking Software Rollout 8

Harvard Business Review

MAY 30, 2018

” A fintech start-up enjoyed greater success piloting a security offering with a global bank. The startup initially offered a similarly comprehensive approach, but the bank — driven by unhappy customer feedback — was interested in improving a particular aspect of the online user experience around security.

KPI 12

KPI Banking User Experience Engineering 12

AIHR

APRIL 15, 2025

This makes it ideal for tech rollouts where adoption depends on user behavior, not just installation. Transformational change management Transformational change involves large-scale shifts in business strategy or culture, such as HR digital transformation or entering new markets.

Organizational Change 52

Organizational Change Change Management Manager Workflows 52