Balance Sheet eCommerce Sales 
Harvard Business Review
MARCH 4, 2011
Increasingly, consumers on the floor know more than the sales staff about the store's products and price points — and competing offers. Have the shopper log into a returns ecommerce site, schedule a return, choose a credit or refund option, and ship their returns from their nearest UPS or FedEx center. Make it easy.
Harvard Business Review
APRIL 4, 2014
What we are not seeing, however, are many signs of truly ambitious growth strategies which could result in companies putting newly restored balance sheets to work. For example, despite all the froth about how companies need to accelerate growth in emerging markets, three-quarters of the U.S. Indeed, U.S.
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