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11 Types of Bad Customer Service (and How To Avoid Them)

Help Scout Leadership

Read Email Response Times: Benchmarks and Tips for Support for practical advice. You’ll set yourself and your team up to deliver the sort of consistently high-quality service that shows up on your company’s balance sheet, instead of on Twitter’s trending page. You’ll spot the rough edges more easily.

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Creating Alignment between Marketing and Sales | Winston Henderson

Peter Winick

But at the same time, knowing that it’s more, I would say, a benchmark or an indicator if we’re on the right track versus, well, we’re going to judge success. Bill Sherman The second year CFO is going to look at likes and clicks and say, where do I put them on the balance sheet? So that’s the first thing.

Sales 244
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Your Company Needs a More-Radical Board of Directors

Harvard Business Review

My guess is that while a poor balance sheet might cause restless sleep, it’s the thought of an incorrectly reported balance sheet that brings on night terrors. I’m not against benchmarking and norming. While benchmarks are useful inputs for compensation decisions, they shouldn’t be a straitjacket.

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Warren Buffett's 2010 Shareholder Letter: What to Expect

Harvard Business Review

Gain accounting advantage : Buffett reports on the performance of his operating businesses by grouping them according to similar balance sheet and income statement characteristics. In 2009, he confessed to developing an ill-conceived plan to market GEICO credit cards and also failed to rein in NetJets' debt, which had soared to $1.9

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Old Management Systems Stifle New Business Models

Harvard Business Review

That fact becomes apparent when you juxtapose the balance sheet of a company like Microsoft with the balance sheet of a company like Siemens. Unlike their industrial peers, managers of asset-light businesses focus little on the balance sheet. It’s as simple as that. The challenge?

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Businesses Serving the Poor Need to Get Over Their Unease About Profit

Harvard Business Review

Companies and those that criticize their efforts are not doing D and E consumers any favors by clinging to the low-margin philosophy, which is unable to generate economic returns that are competitive with alternative uses of a company's capital — the true benchmark of business success.

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Excess Inventory Wastes Carbon and Energy, Not Just Money

Harvard Business Review

The giants in the field, such as P&G and Unilever, spend a lot of money on demand planning, each employing hundreds of people, many with advanced math degrees.and for good reason: P&G's 2010 total inventory, for example, was valued on the balance sheet at $6.4 I was wrong.

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