Remove Balance Sheet Remove Banking Remove Benchmarking
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11 Types of Bad Customer Service (and How To Avoid Them)

Help Scout Leadership

Read Email Response Times: Benchmarks and Tips for Support for practical advice. Bot of America In what was initially presented as friendly, human social media service, but later revealed to be another bamboozled bot, Bank of America repeatedly sent generic “helpful” Twitter replies to an artist protesting the bank’s behavior.

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Warren Buffett's 2010 Shareholder Letter: What to Expect

Harvard Business Review

Gain accounting advantage : Buffett reports on the performance of his operating businesses by grouping them according to similar balance sheet and income statement characteristics. In 2009, he confessed to developing an ill-conceived plan to market GEICO credit cards and also failed to rein in NetJets' debt, which had soared to $1.9

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Businesses Serving the Poor Need to Get Over Their Unease About Profit

Harvard Business Review

Companies and those that criticize their efforts are not doing D and E consumers any favors by clinging to the low-margin philosophy, which is unable to generate economic returns that are competitive with alternative uses of a company's capital — the true benchmark of business success. The result has been explosive growth.