Zenefits

AUGUST 30, 2022

In B2C transactions, personalized emails can increase open rates by as much as 50% and create more conversions. Another significant advantage of a CRM as part of your HR software stack is that you get a variety of metrics and reports. Use data visualization dashboards to track key metrics to gauge success. Recruiting emails.

Manager 64

Manager Recruitment Onboarding B2C 64

Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. Pep Boys, a US auto parts store chain, reports in its proxy statement that customer metrics are now an important part of its executive compensation system. Truly reliable feedback and metrics. A clear link to financial and strategic outcomes.

Compensation 13

Compensation Metrics B2C B2B 13

Harvard Business Review

DECEMBER 13, 2017

Defining and tracking success metrics. PMs have to have a deep understanding of how the organization operates and must build social capital to influence the success of their product – from obtaining budget and staffing to securing a top engineer to work on their product. The art of resource allocation (it is not a science!).

Manager 8

Manager Engineering User Experience Revenue 8