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The Ultimate Guide to Small Business Customer Service

Help Scout Leadership

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. The importance of customer service for small businesses. So why exactly is customer service important for small businesses?

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For Small Business Owners, Revenue Earned Is A Horrible Asset To Waste

Forbes Leadership

Learn from marketing expert Alf Nucifora how cheapness becomes an accolade instead of a badge of derision.

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4 Ways Leaders Can Shape Company Culture To Impact Revenue & Profits

15Five

What is your strategy for lifting revenue or becoming more profitable? Bottom-line driven leadership makes sense, especially when startups and small companies face immense pressure from investors to hit revenue goals and face a future that’s uncertain, at best. Is it all about raising the bottom line , no matter the cost?

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A New Danger: Cyber Attacks Are Increasingly Automated

Chief Executive

Cybersecurity & Infrastructure Security Agency—an agency overseen by the Department of Homeland Security (DHS)— small businesses are at a higher risk of cyber attacks than larger businesses because they often have fewer resources dedicated to cybersecurity. Small businesses, more fragile than ever.

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HR Department of One: How to Succeed

AIHR

As many small businesses grow and scale, they come to realize the importance of having an HR professional to support the organization. In the United States, a typical milestone number of employees in the growth of a small business is the headcount of 50+ employees. What precipitates the need for an HR professional?

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Skip the Startup: Why More Entrepreneurs are Choosing Acquisition

UVA Darden

A growing number of MBA graduates are doing just that by pursuing Entrepreneurship Through Acquisition (ETA), a strategy that lets them fast-track their way to the top by buying and running small businesses. business owners were age 55 and over according to the Census Bureau’s 2019 Annual Business Survey.

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Solve a Hard Problem (Tinder). Chapter 8 of my upcoming book, The Cold Start Problem

Andrew Chen

For marketplaces, the hard side is usually the “supply” side of the network, which refers to the workers and small businesses who provide the time, products, and effort and are trying to generate income on the platform. Uber’s drivers are just one example of a broader set of workers that drive most marketplace companies.