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How to Develop a Staffing Planning (With Staffing Plan Example)  

AIHR

In an ever-evolving business landscape, staffing planning is integral for ensuring that an organization has the right people, with the right skills, in the right roles, at the right time. Contents What is a staffing plan? Used as a model, a staffing plan is a detailed illustration of the organization’s talent pool.

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How Do You Manage Support During Federal Holidays?

Help Scout Leadership

Staffing your customer support function during public holidays can be a frustrating and difficult part of people management. Read the full article Mat explores some options for getting the job done.

Staffing 147
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11 Tips on Delivering Great Customer Service in Education

Help Scout Leadership

In this article, we cover four major pain points of delivering customer service in the education industry along with some tips on how to address them. Pain point #2: Irregular staffing needs. That makes being properly staffed a bit difficult. Properly staffing will always be a more fluid situation for those working in education.

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25 Workforce Management Metrics You Should Track

AIHR

They can also facilitate more agile decisions, optimize workforce efficiency, and better align staffing strategies with long-term business goals. Workforce management (WFM) is a strategic process that aligns staffing with business goals, ensuring the right employees with the right skills are available when needed.

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How to Write the Best Customer Support Manager Job Description

Help Scout Leadership

Writing the best customer support manager job description is important when staffing for this key role within your company. Read the full article Here are ten examples of great descriptions and templates you can use to write your next one.

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The Results Are In: Companies’ Plans to Handle the Extra Workload this Holiday Season

Refresh

With another 3% of the votes, readers said “hiring seasonal, temporary workers through a staffing firm,” while another 3% of respondents cited “hiring full-time employees” as their plan to handle the extra seasonal workload. For more information for handling seasonal work, check out these articles from Refresh Leadership!

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A Guide To The 4 Types of HR Analytics

AIHR

This article will discuss each of these types and their application in HR. If you’d like to read some examples of HR analytics and dive deeper into all that it entails, our article on What is HR Analytics written by AIHR co-founder Erik van Vulpen provides a great starting place. Contents What is human resources analytics?