article thumbnail

How to Implement Live Chat With a Small Support Team

Help Scout Leadership

Implementing live chat doesn’t mean you need to sacrifice support quality or hire a ton more agents. Read the full article Just follow these best practices.

article thumbnail

Inside Help Scout: How We Implement Whole Company Support

Help Scout Leadership

Read the full article Discover why Whole Company Support matters and how Help Scout has built a customer-centric culture where everyone works with customers.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Everything You Need to Know About Implementing a Price Increase

Help Scout Leadership

Read the full article Price increases need to be handled with care. Here’s how (and how not!) to communicate with customers when you need to raise your prices.

article thumbnail

13 Practical Performance Management Strategies To Implement (In 2024)

AIHR

Let’s unpack what performance management is, why it matters, and what effective performance management strategies you can implement in your organization today. 7 steps to develop an effective performance management strategy Here are some simple steps you can follow to implement strategic performance management in your organization.

article thumbnail

7 Best Practices for Effective Ecommerce Customer Service

Help Scout Leadership

Implementing these seven highly efficient ecommerce customer service best practices can help you retain customers and grow LTV. Read the full article

eCommerce 230
article thumbnail

The Database Is Not an Implementation Detail

Help Scout Leadership

Read the full article Databases are critical functions of most systems that are in use today. Both proper database selection and good performance tuning and monitoring are critical processes.

article thumbnail

Benefits of AI in Customer Service: 4 Ways AI Can Help

Help Scout Leadership

Generative AI can be an incredibly powerful tool when implemented and used correctly. Read the full article Here are four benefits of using AI in your customer service experience, as well as advice on how to do so responsibly.

Benefits 203