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Why Help Desk Software Is a Must-Have for Small Businesses

Help Scout Leadership

As a small business, keeping up with customer support can be a tough task. Help Scout’s small business help desk software lets you create stronger customer relationships, save time, and increase team productivity. Why do small businesses need a help desk? You need a specialized tool.

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The 9 Best Customer Service Software for Small Businesses

Help Scout Leadership

The benefits of using customer service software You can certainly deliver great customer service without using specialist software, and many online businesses start out with nothing more than a free email account. It provides the immediacy of phone support but at a lower cost, making it ideal for small businesses.

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Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid

Help Scout Leadership

Let’s look at four pitfalls that are common to small business support leaders who are new to outsourcing and discuss how you can avoid them, with examples from CX leaders who have navigated the challenges and come out with an outsourced solution they are proud of. Pitfall #1: Failing to take into account a solid management layer.

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How FAQ Software Can Help Your Small Business

Help Scout Leadership

Private articles are only accessible by others with access to your Help Scout account, making it perfect for internal documents. With Docs you’re able to make both external and internal documentation. Public articles are viewable by anyone.

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New Year’s Resolutions For Small Businesses

Zenefits

The more intentional you are about those changes and the goals they do (or don’t) serve, the more beneficial they’ll be to you and your business. While new year’s resolutions tend toward the personal, here’s a guide to new year’s resolutions for small businesses. Step up your marketing game.

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Free Small Business and HR Compliance Calendar: August 2022

Zenefits

To help you stay on track, we have a free August small business and HR compliance calendar for you to download. No account yet? The post Free Small Business and HR Compliance Calendar: August 2022 appeared first on Workest. July is coming to a close, and August is around the corner. Username or Email Address.

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Free Small Business and HR Compliance Calendar: November 2022

Zenefits

Open enrollment, Thanksgiving, Small Business Saturday, and holiday sales prep are just some of the events to have on your radar this month. Download our November Small Business and HR Compliance Calendar which includes plenty of holidays, compliance reminders, social media events, and other dates to know. No account yet?