Lolly Daskal

OCTOBER 2, 2023

Make them Accountable: Give remote employees the opportunity to lead projects or take on additional responsibilities. Present Networking Opportunities: Allow remote employees to attend industry conferences or events, which can help them stay up-to-date on the latest trends and technologies and network with other professionals in their field.

Accounts 334

Accounts Benefits Employee Engagement Leadership Development 334

Lolly Daskal

MAY 6, 2024

Leaders should aim to be fully present in conversations, avoid interrupting, and ask clarifying questions. Research by Albert Mehrabian suggests that nonverbal cues account for a significant portion of the message’s impact. Pay attention to your posture, eye contact, and facial expressions.

Inclusion 347

Inclusion Accounts Employee Engagement Leadership Development 347

Lolly Daskal

MARCH 25, 2024

Ethical Leadership in the Age of AI: AI presents ethical challenges that leaders must navigate with precision. Leaders must not only acknowledge these challenges but also prioritize transparency, accountability, and fairness in AI-related decisions. Consequently, ethical leadership in the AI era takes on paramount importance.

Employee Engagement 312

Employee Engagement Leadership Development Accounts Manager 312

Help Scout Leadership

AUGUST 12, 2021

Most teams are making decisions on where to offer support amidst a complex and changing mix of resources, constraints, skills, and demands, and social media presents a particularly challenging context for quality service: High expectations for speedy replies. They provide access to account managers and other resources.

Media 364

Media Manager eCommerce Marketing 364

Lolly Daskal

SEPTEMBER 6, 2024

However, it also presents risks and challenges leaders must address. This lack of transparency and explainability can erode trust and accountability within organizations. Artificial intelligence (AI) has revolutionized many aspects of our lives, including how we lead and manage organizations.

Implementation 283

Implementation Accounts Benefits Manager 283

Mark Sandborn

JANUARY 16, 2023

” I signed up for a free account at [link] Using conversational language to make requests, I typed, “Write an article about why you should hire leadership expert Mark Sanborn to speak to your group.” Mark’s presentations are tailored to the needs of his audience. See what you think.

Engineering 236

Engineering Software Energy Implementation 236

Peter Winick

NOVEMBER 21, 2024

The Winning Formula for Building Trust and Accountability Peter Winick and Kim Scott discuss the transformative power of Radical Candor in leadership, emphasizing the importance of giving honest feedback with empathy. By fostering a culture of accountability and respect, leaders help their teams excel and feel valued. Kim Scott Yeah.

Operations 268

Operations Software Scaling Manager 268

Help Scout Leadership

SEPTEMBER 21, 2021

At others, customer success specialists are accountable for managing churn and providing essential support. Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle. Experience managing accounts for a product that solves complex problems across many business units.

Onboarding 261

Onboarding Sales Sales SaaS 261

LSA Global

JANUARY 6, 2025

We know from organizational alignment research that strategy accounts for 31% of the difference between high and low performing organizations. Our microlearning experts point out visual perception research that found presentations using visual aids were 43% more persuasive than unaided presentations.

Benchmarking 66

Benchmarking Strategic Planning Accounts Implementation 66

Michael McKinney

JANUARY 2, 2023

But uncertainty presents us with possibilities that emerge that can help to not only navigate the situation but thrive in it and beyond it. To do this, the authors present us with tools to help us with the unknown. In contrast to risk, uncertainty does not include any knowable outcomes—no probabilities to factor in.

Insurance 243

Insurance Implementation Accounts 243

Help Scout Leadership

JULY 13, 2021

Requiring customers to make a phone call to cancel or modify their account, when everything else can be done online, is infuriating. Tarek Khalil took to Twitter to document his quest to cancel his Baremetrics account. Forcing phone calls This is the opposite of the earlier “hiding humans” category of poor service. How Bare you?

Balance Sheet 342

Balance Sheet Energy Accounts Benchmarking 342

AIHR

AUGUST 5, 2024

Ensure leadership accountability: When management acts on employee feedback, it demonstrates accountability and shows that employers value their employees’ opinions. HR tip Work closely with managers and team leaders and hold them accountable for their team’s participation in the survey.

Benchmarking 105

Benchmarking Scaling Employee Engagement Implementation 105

Alison Green

AUGUST 4, 2024

Two of my employees hold their own “accountability” meetings I manage a team of five executive assistants at a fairly big company. Two of them meet weekly for almost 1-1/2 hours for an “accountability” call. They’re supporting each other and holding each other accountable; those are good things! Am I just being paranoid?

Accounts 111

Accounts Manager Sales Management Scaling 111

AIHR

AUGUST 19, 2024

The strategy takes into account the full employee lifecycle, from recruitment and onboarding to daily work experiences, career development, and offboarding. Conduct a needs assessment: Determine what will be needed to bridge the gap between the company’s present employee experience and the desired outcome.

Onboarding 119

Onboarding Employee Engagement Metrics Diversity 119

Michael McKinney

JULY 26, 2024

We should embrace who we are but also try to be our best selves, incrementally moderating our behavior to account for our limitations. We can decide to push back against our latent tendencies if we wish, disciplining ourselves to behave differently and developing workarounds. Consider too your own biases when judging others.

Accounts 275

Accounts Manager 275

Michael McKinney

JULY 1, 2023

Compassionate Accountability : How Leaders Build Connection and Get Results by Nate Regier Leaders don't have to choose between relationships and results! Sadly, compassion and accountability are too often in tension —leaders feel they have to pick one or the other. In fact, accountability is an element of compassion.

Accounts 202

Accounts Manager 202

Alison Green

SEPTEMBER 10, 2024

My boss asked us to hold him accountable for his weight loss plan I recently left an admin position at a resort that includes a high-end athletic facility in an affluent tourist area. The consultant held a team-building meeting that focused on holding ourselves and each other accountable. It’s five answers to five questions.

Accounts 105

Accounts Manager Nonprofit Compliance 105

Michael McKinney

JANUARY 1, 2023

In this fictional account of an entrepreneur's rollercoaster ride to the top, Cap Treeger crafts a series of dynamic, well-drawn lessons for anyone that wants to start or build a business. If you are ready to face your fears and embrace your failures, you can also enjoy the freedom of limitless growth.

Media 256

Media Assets Accounts Manager 256

Help Scout Leadership

JUNE 3, 2021

Then each can present to the group and you can make a decision on how to move forward. For others, you’re simply locked out of the account after the trial. If possible, it’s great to have other team members work out of the trial account, too. In those cases, you usually have full access to all features of the product.

Software 264

Software Sales Sales Diversity 264

Lolly Daskal

MARCH 27, 2023

Trust is the foundation of any successful team, and it’s especially important in a remote environment where team members are not physically present. Great remote leaders give team members the freedom to take on new challenges and grow, while still holding them accountable for their work.

Accounts 246

Accounts Leadership Development Manager 246

Michael McKinney

MAY 1, 2024

Leaders who practice high road leadership value all people, do the right things for the right reasons, take accountability for their actions, and place people above their own agenda. His solution is to expose the problems of taking the low and middle roads when interacting with others and teach people how to instead take the high road.

Accounts 224

Accounts Manager 224

Michael McKinney

APRIL 28, 2023

and What to Do About It , Otting presents the ride of your life like entering an amusement park—Wonderhell. Accountability motivates. The wonderful excitement of who you are and the burden (hell) of the realization of who you can become. In Wonderhell: Why Success Doesn’t Feel Like It Should. It’s a rollercoaster of emotions.

Accounts 267

Accounts 267

Lolly Daskal

AUGUST 2, 2023

By being present and aware of your interactions with your team, you can foster a positive and productive work environment that ultimately leads to your team on reaching their full potential. This means giving everyone the same opportunities, setting clear expectations, and holding everyone accountable to the same standards.

Inclusion 232

Inclusion Education Accounts Employee Engagement 232

Help Scout Leadership

JULY 15, 2021

You should ideally have legal counsel present in the training to answer any questions that may come up or to clarify confusing legalese. However, the difference in cost may not be as significant when you take into account the hiring and training resources you need to bring on seasonal staff. Pain point #4: Prioritizing requests.

Education 290

Education Staffing Administration Compliance 290

Leadership Freak

MARCH 28, 2018

In my immature twenties, I used language in a presentation that offended some and got me in hot water. Immaturity shows up thinking about itself. Maturity shows up thinking about others. When it… Continue reading →

Accounts 204

Accounts 204

Ed Batista

SEPTEMBER 21, 2022

Even the most hurtful feedback usually incorporates some signal--valuable information that presents you with an opportunity to learn and grow, challenging though it may be. 12] Accountability and Empathy (Are Not Mutually Exclusive). . If I find feedback hurtful, am I the problem? Make Feedback Normal. Not a Performance Review.

Performance Review 340

Performance Review Manager Media Accounts 340

Jackie Nagel

JUNE 2, 2022

Instead, tune in, be present, and hear what the other person is saying and what they’re not saying. Hold yourself accountable to your commitments. Holding yourself accountable to your commitments enhances your formula for success. Doing so speaks volumes about who you are. Develop the art of listening to others.

Strategic Planning 246

Strategic Planning Travel Assets Accounts 246

David Grossman

APRIL 3, 2023

Did you leave that meeting feeling optimistic, energized and accountable for what was presented? Think about the last time you went to a leadership meeting to hear about a new strategy, direction or business plan. Or did you come away from the experience feeling apathetic, skeptical and that the new plan was more of the same?

Rollout 146

Rollout Accounts 146

Michael McKinney

JUNE 21, 2024

Combining their insight and extensive experience, they present nine distinct principles that will help you make better decisions, transform your business, and achieve remarkable results, no matter your industry. Their unique mindset has made them the force behind world-changing companies such as Amazon, Google, Moderna, SpaceX, and Zoom.

Recruitment 252

Recruitment Implementation Accounts 252

Ed Batista

OCTOBER 15, 2023

Put your advice on hold, at least until it's requested, and just be fully present. This is yet another reason why "accountability and empathy are not mutually exclusive." [10] The experience of truly feeling heard is surprisingly rare in organizational life, where people often listen in order to reply.

Accounts 231

Accounts Benefits Manager 231

Leadership Freak

AUGUST 3, 2018

Sincerely, Too Helpful (Question after a recent presentation.) Dear Dan, I work late because I’m being helpful to people on my team. How can I stop helping too much? Dear Too, The desire… Continue reading →

Accounts 175

Accounts Leadership Development 175

Lolly Daskal

MARCH 27, 2023

Trust is the foundation of any successful team, and it’s especially important in a remote environment where team members are not physically present. Great remote leaders give team members the freedom to take on new challenges and grow, while still holding them accountable for their work.

Accounts 188

Accounts Leadership Development Manager 188

AIHR

SEPTEMBER 9, 2024

Align culture, values, and aspirations Effective CEO succession must take into account both company culture and future direction. Relationship-building: Help involved parties build relationships with one another and understand the dynamics of the leadership team (who is accountable for what and how they work together).

Succession Planning 98

Succession Planning Leadership Development Operations Diversity 98

Peter Winick

DECEMBER 14, 2023

Because if you say I was studying to be an accountant and now I am an accountant, like you kind of get it, but you could declare that you’re a thought leader. What’s the best way to train for A5K or what’s the best way to make an impactful presentation? If I can research what that is. Practice that skill.

Sales 296

Sales Sales Marketing Nonprofit 296

Help Scout Leadership

SEPTEMBER 28, 2021

The project itself runs the gamut depending on the role — some might be presentations, others might be role playing or demos: Engineering projects are all take-home coding exercises that are similar in language and project setup to what they might be working on on a daily basis.

Recruitment 316

Recruitment Engineering Onboarding Inclusion 316

Alison Green

AUGUST 8, 2024

The first was in 2021, when I partnered with a colleague, Summer, and we hosted 12 presenters over a half day. They were not particularly good at the tech, managed to video all the presenters speaking from the waist down, and wasn’t particularly good at social stuff. A legitimate complaint in my book. Did I do this right?

Accounts 111

Accounts Software Staffing Education 111

Help Scout Leadership

JULY 1, 2021

Maybe it’s resetting a password or updating an address on an account. Working any support job is difficult, but an industry like healthcare presents unique challenges that require special consideration. If you do customer service at any company, after a while you’ll notice there are certain requests that come up often.

Compliance 264

Compliance Insurance Onboarding Metrics 264