article thumbnail

Why Help Desk Software Is a Must-Have for Small Businesses

Help Scout Leadership

World-class support: Whether you’re setting up an integration, learning a new feature, or needing to make an account change, our incredible support staff is here to help. With three base plans to choose from, we have a solution for your support needs, whether you’re a team of two or 200.

article thumbnail

Managing Social Media Customer Service: Strategies and Tips

Help Scout Leadership

Providing customer service over social media is much newer, tied closely to the growth of ecommerce and online business. If your marketing team creates a company account on a given channel, they may also be inadvertently creating additional customer service work. They provide access to account managers and other resources.

Media 364
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

eCommerce Inventory Management Tips

Sweet Process

An eCommerce business is only as good as its inventory management. Therefore, to create a profitable and scalable eCommerce business, you must build a sustainable operation model based on efficient inventory management. Image Credit: Photo by Bench Accounting on Unsplash Inventory management challenges in […].

article thumbnail

7 Management Mistakes That Can Hamper Employee Productivity

Vantage Circle

But strategic thinking about productivity may become a lost art in the eCommerce world that works in a hyper-paced loop of promotions and product launches. When it comes to expanding your eCommerce business, boosting efficiency is a powerful tool. Mistake #1: Lacking regular one-on-ones about performance. Customer Support Experts.

article thumbnail

How This Female Founder Is Making A Splash In The Subscription Ecommerce Space

Forbes Leadership

This female founder managed to raise $10 million in funding while nine months pregnant despite a steep decline in investments in North American startups in the fourth quarter of last year, with women-founded startups accounting for just 1.9% of venture capital raised by 2022.

article thumbnail

20 Best Learning Management Systems of 2020

Vantage Circle

Relevant course recommendations levering the skill from the user's LinkedIn account. A free trial account requires banking details. Cons: The trial account is a global access account that doesn’t support any customization. Extending the trial account is just a click away. eCommerce of the contents is not allowed.

Manager 111
article thumbnail

How To (Actually) Calculate CAC

Andrew Chen

The first issue with the basic calculation is that it doesn’t take into account the time period between when you spend the marketing/sales money and when you actually acquire a customer. Below is the same data but changing the calculation to account for this 2 month period. Dollar Shave Club is a subscription ecommerce business.

SaaS 111