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11 Types of Bad Customer Service (and How To Avoid Them)

Help Scout Leadership

Requiring customers to make a phone call to cancel or modify their account, when everything else can be done online, is infuriating. Tarek Khalil took to Twitter to document his quest to cancel his Baremetrics account. Avoid phoning it in: Respect your customers’ time and energy. How Bare you? Now that’s good service!

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CEOs Can’t Fight The Fed, But You Can Do These Things To Weather The Coming Storm

Chief Executive

energy costs). Stress test a simplified P&L and balance sheet for your company under different volume changes (include interest, taxes and capex—not just EBITDA). Stress test a simplified P&L and balance sheet for your company under different volume changes (include interest, taxes and capex—not just EBITDA).

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Will SMBs Thrive or Fail in this Inflation-Threatened Holiday Season? Here’s What Reports Show

Zenefits

It’s now at its highest level in about 40 years — an astronomical 8.2% — and people are paying the price through the high cost of food, goods, services, and energy. Adjusted all-items indices (minus food and energy) rose 6.6%. Energy indices increased 19.8%, down from the 23.8% No account yet? Here’s how the U.S.

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Maximizing the Flow of Ideas for Your Organization. | Jeremy Utley & Perry Klebahn

Peter Winick

And we make a point of that in the book that Perry was making, by all accounts, the safe bet, and it ended up being a really dangerous way to take things. And that’s one thing that we’re hoping that this book does is puts idea flow on the balance sheet or on the measurement dashboard of every leader.

Metrics 130
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How to Better Manage Your Company’s Utility Bills

Harvard Business Review

In general, managing energy bills has traditionally been a pretty low priority for most corporations. For all but a few process-focused companies or those with energy-intensive facilities such as data centers, the utility bill is generally filed under the list of uncontrollable, take-it-or-leave-it costs of doing business.

Manager 13
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Your Company Needs a More-Radical Board of Directors

Harvard Business Review

My guess is that while a poor balance sheet might cause restless sleep, it’s the thought of an incorrectly reported balance sheet that brings on night terrors. Remember the public shaming – and heavy sentences — heaped on Enron and Worldcom for their accounting (and more importantly, ethical) failures?

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How Share-Price Fixation Killed Enron

Harvard Business Review

But after hearing Fastow speak twice to my Financial Statement Accounting class and reviewing independent evidence, I think I have good idea. Enron was rated BBB+ (or the equivalent) by all three rating agencies, which typically include all off balance sheet debt when determining a rating. He didn''t say which decisions.