Balancing Push and Pull Approaches to Improvement
Harvard Business Review
JUNE 10, 2011
Almost every process improvement initiative I've researched over the last three years in more than 50 organizations has been pushed from the top. These mandated-from-above programs include Lean Six Sigma initiatives with experts (" Belts ") in command, big IT implementations, and reengineering of major end-to-end processes.
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