Help Scout Leadership

MAY 12, 2021

Even so, it can be difficult for empathetic customer service staff to think about customers in terms of business revenue. What is customer retention and how is it measured? Customer retention , then, is all the work you do to keep that customer coming back again and again. Why customer service teams should care about retention.

Retention 117

Retention Revenue Sales Sales 117

Chief Executive

DECEMBER 1, 2022

Their intent is clear: 41 percent of CEOs polled by Chief Executive in July cited “shifting focus to consumer retention” as an action they had taken or considered taking over the previous three months, making it far and away their biggest expressed priority. Many companies slipped on retention efforts over the last few years.

Retention 98

Retention Travel Software Revenue 98

15Five

MAY 10, 2023

Employee engagement affects just about every important aspect of your organization, including revenue, customer experience, and retention. Is manager enablement the answer? By delivering continuous, actionable feedback, managers stay on track to creating engaged employees.

Employee Engagement 105

Employee Engagement Implementation Manager Retention 105

Zenefits

FEBRUARY 7, 2023

Sales reps can be enticed to open new accounts, manage a certain size book of business, or increase their sales volume. Sales management personnel can offer input for the company strategy involving performance criteria, tiers of incentive payments, and more. These may be one-time or ongoing incentives.

Compensation 52

Compensation Sales Sales Revenue 52

AIHR

JANUARY 23, 2023

times more likely to be empowered to perform their best work; a 5% increase in employee engagement can lead to a 3% jump in revenue. Increased retention Another Gallup study made a connection between low engagement and team performance and found that when engagement needs are not met, employee turnover is higher.

Employee Engagement 115

Employee Engagement Metrics Retention KPI 115

LSA Global

JULY 15, 2024

The good news is that when a sales force puts the customer first , adds meaningful value, and builds trusted advisor relationships , they grow revenues, margins, deal sizes, and relationships. Sales leaders know that an underperforming sales force misses opportunities, loses deals, and negatively impacts customer loyalty.

Sales 36

Sales Sales Implementation Sales Management 36