Help Scout Leadership

MAY 12, 2021

What is customer retention and how is it measured? Customer retention , then, is all the work you do to keep that customer coming back again and again. Plugging these numbers in to the formula, we get: (580-100)/500 x 100 = 96% retention. For a subscription business, this is a clear and simple metric.

Retention 117

Retention Revenue Sales Sales 117

Chief Executive

DECEMBER 1, 2022

Their intent is clear: 41 percent of CEOs polled by Chief Executive in July cited “shifting focus to consumer retention” as an action they had taken or considered taking over the previous three months, making it far and away their biggest expressed priority. Many companies slipped on retention efforts over the last few years.

Retention 98

Retention Travel Software Revenue 98

15Five

APRIL 16, 2024

Without the best tool to help manage and measure employee engagement, you risk missing out on the benefits of a productive, motivated workforce. However, onboarding the wrong software can result in wasted resources and a minimal impact on key engagement metrics such as retention, absenteeism, and turnover.

Employee Engagement 98

Employee Engagement Software Onboarding User Experience 98

15Five

MAY 10, 2023

Employee engagement affects just about every important aspect of your organization, including revenue, customer experience, and retention. Is manager enablement the answer? By delivering continuous, actionable feedback, managers stay on track to creating engaged employees.

Employee Engagement 105

Employee Engagement Implementation Manager Retention 105

LSA Global

MAY 17, 2024

Amplifying Value & Impact Managers mastered line of sight , SMART goals , and defining clear success metrics to ensure alignment with the organizational strategy and deepen the value and impact of their team’s contributions. This included designing a personal learning journey to achieve agreed upon outcomes with their boss.

Education 36

Education Manager Diversity Account Management 36

BetterUp

SEPTEMBER 7, 2022

People teams need to access and leverage data to help overcome workforce challenges around retention, well-being, and upskilling, all amid a rapidly shifting and unpredictable business environment. However, many HR metrics don't provide strategic business value or equip HR leaders with the insight to meet or exceed business goals.

Scaling 52

Scaling Account Management Metrics ROI 52

AIHR

JANUARY 23, 2023

Increased retention Another Gallup study made a connection between low engagement and team performance and found that when engagement needs are not met, employee turnover is higher. Retention and turnover surveys, for example, include questions regarding plans to stay with the organization for the near future or to leave.

Employee Engagement 115

Employee Engagement Metrics Retention KPI 115